Course Title: Write complex documents

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: OFFC5208C

Course Title: Write complex documents

School: 650T TAFE Business

Campus: City Campus

Program: C4226 - Certificate IV in Frontline Management

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Seymour Jacobson

Tel: 9925 1563


Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.  No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWRT401A Write complex documents


1. Plan document

Performance Criteria:

1.1.Determine the purposes of documents
1.2.Choose appropriate formats for documents
1.3.Establish means of communication
1.4.Determine requirements of documents
1.5.Determine categories and logical sequences of data, information and knowledge to achieve document objectives
1.6.Develop overview of structure and content of documents


2. Draft text

Performance Criteria:

2.1.Review and organise available data, information and knowledge according to proposed structure and content
2.2.Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives
2.3.Include graphics as appropriate
2.4.Identify gaps in required data and information, and collect additional material from relevant enterprise personnel
2.5.Draft text according to document requirements and genre
2.6.Use language appropriate to the audience


3. Prepare final draft

Performance Criteria:

3.1.Review draft text to ensure document objectives are achieved and requirements are met
3.2.Check grammar, spelling and style for accuracy and punctuation
3.3.Ensure draft text is approved by relevant enterprise personnel
3.4.Process text amendments as required


4. Produce document

Performance Criteria:

4.1.Choose basic design elements for documents appropriate to audience and purpose
4.2.Use word processing software to apply basic design elements to text
4.3.Check documents to ensure all requirements are met

Learning Outcomes

Details of Learning Activities

This course will be a combination of lectures, class exercises, questionnaires, case studies, on line study, and peer interaction. Students are expected to take part in the training activities and contribute through discussion and debate across the topics covered by the course

Teaching Schedule

WEEK NUMBER/DATEContentAssessment
1. 11 February Introduction to course Course overview, Assessment overview, Academic administration procedures, Class management
2. 18 February

Business writing - Chapter 15 in textbook

The three-step writing process

The seven components of writing style

Portfolio items

Practice exercises 1a,b,c,d (Page 427)

Practice exercise 4 (Page 428)

3. 25 February

Business writing- Chapter 15

Organisation’s signature

Evaluate and revise

Advantages of writing in plain English

Practice exercise 1a,b,c,d (Page 433)
4. 4 March

Writing business letters - Chapter 16

The three-step writing process for business letter

Formatting a businesss letter

Writing different types of letters

Practice exercise 4 (Page 451) 

5. 11 MarchWriting business letters - Chapter 16

The three-step writing process for business letter




Wriring different types of letters
Practice exercise 3 (Page 458)
6. 18 March

  Writing workshop

Includes in-class case study


Case study 2, Questions 1,2 (Page 478) 

7. 25 March

Writing emails, memos, and short reports - Chapter 17

Using the three step process


Minutes, manual, research report, advertisement




Practice exercise 2a,b (Page 490) 



8. 8 April

Writing emails, memos and short reports - Chapter 17

Short report writing

Short report formats

Types of reports

(Refer to RMIT Study and Learning Centre and Drop-in Centre

Case study 2, Questions 1,2,3 (Page 510)

9. 15 April

Writing long reports -Chapter 18

Planning, writing, formatting, completing long reports

(This chapter can assist you in all your assessment reports in this Cert IV FLM Program)

Review questions 1,16,17,18 (Pages 544-545) 
10. 22 April

Writing technical documents - Chapter 19

Purpose and writing style


11. 29 April

Writing technical documents - Chapter 19

Style, outlining, definitions

Learning activities Question 3 (Page 566)
12. 6 May

Communicating visually through graphics - Chapter 20

Effective visual communication

Types of graphics

How to present them

13. 13 MayCommunicating visually through graphics - Chapter 20

Types of graphics

How to present them



14. 20 May

Skills Review Elements

1. Plan document

2. Draft text

3. Prepare final text

4. Produce document

15. 27 May Skills Review Elements

1. Plan document

2. Draft text

3. Prepare final text

4. Produce document

Upload to myRMIT your final "perfect copy" revised version portfolio
16. 3 June Course review 

NOTE : This schedule may be varied due to unforeseen circumstances but students will not be disadvantaged as a result  

Learning Resources

Prescribed Texts

Dwyer J, The Business Communications Handbook, 9th Edn, Pearson Education Australia, 2012



Other Resources

1. RMIT Library

2. myRMIT

Overview of Assessment

Assessment may incorporate a variety of methods including in-class exercises, problem-solving exercises, assignments, group or individual projects, presentations and written or practical tests, as well as homework activities.

Other activities may be workplace-based or simulated work practices.  These may include the production of technical requirements documents, direct observation of workplace practices and the presentation of a portfolio of evidence.  This portfolio may include documents, photographs, video and/or audio files.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.  Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

Assessment task - portfolio of evidence - please see weekly schedule for details of evidence

Portfolio includes tasks for weeks 2-15.

All portfolio items shall be attempted and a CA grade for each to be recorded in order to achieve a CA grade for this course. You will complete a portfolio of documents as evidence of your progressive learning and by submitting them to your class teacher each week, so you can gain progressive feedback on your work. All tasks must be submitted in the week indicated to your class teacher for assessment.

You will also submit your final collated portfolio documents in Week 15 to the dropbox. All tasks to be presented in fully blocked open punctuation format, Arial Narrow 11 pt font with the name of each task and the week due in the header of all documents. Your name and student number should be placed in the footer.

All documents should be proofread for any spelling, grammatical and formatting errors prior to any submission. IMPORTANT: You must back-up your work regularly and use your student Google drive. The student is responsible for their own documents at all times. Shared student files will not be accepted.

Assessment Matrix

Other Information

Academic Administration Procedures

Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.
For further information including “Plagiarism (and how to avoid it): Resources for Students” refer to the Plagiarism section of the RMIT Policies, at in the Teaching and Learning Policy section. Penalties include official reprimand, recording of a failure result or expulsion from the University.



Students are to use the Harvard Referencing System for this course

Submissions which do not use the Harvard system of referencing will not assessessed as Not Yet Competent, (NYC), but will be penalised in grading for this course. Wrong referencing includes using the footnote system instead of the Harvard (author-date) system, no page numbers in references where there is a quote, being unable to use the formula for in-text referencing, using a bibliography instead of a reference list, having no reference list, failing to show where a quote begins and ends, writing out the book title because you don’t know how to use references and not using all elements of the reference citation i.e. surname, initial, date published, title (correctly signified), publisher and place published. Minor errors such as wrong punctuation, a wrong page number or a simple typographical error in a date are not defined as an error.

Submission of written work/assessments
Written work must conform with RMIT’s guidelines “Written Reports And Essays: Guidelines For Referencing And Presentation In RMIT Business”, with respect to Harvard Referencing, which can be found at:
Written assessment must be lodged by the due date in the format specified.
Please do not place work in plastic binders or plastic pockets.
Attach a signed Assignment Cover Sheet to each submission of written work or assessment.

You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.

Special Consideration
Special Consideration is a process that enables the University to take account of unexpected circumstances such as illness, injury or bereavement that affect a student’s performance in assessment. Forms are available from Further information can be accessed from

Return of Assessments and Feedback
Hard copies of any in-class assessments will be returned to you during class/lecture times, together with written feedback.  Feedback for online submissions will be via myRMIT. Assessments are normally returned within two working weeks

Variations to Assessment
A change will not be made to the form or forms of assessment as detailed in the Course Guide unless:
1. the students enrolled in that course have received notice in writing of the proposed change; and
2. the change is approved by the Head of School and not less than 70% of the students enrolled in that course.
Appealing Assessment
You are entitled to appeal assessment results. Refer to RMIT Policy – Appeal Against Assessment Result available at in the Teaching and Learning Policy area.
Students are required to attempt all assessments and be rated as competent against all performance criteria to pass the course.
RMIT University recognises nationally accredited or endorsed qualifications and Statements of Attainment issued to the student by other Registered Training Organisations (RTO’s). Also, RMIT provides credit for work experience or other forms of life experience that match the learning outcomes/competencies of RMIT courses. You must provide evidence that is current, relevant valid, and verifiable that your experience matches the learning outcomes/competencies of the relevant course for which you are seeking credit. This evidence may include formal qualifications (certificates, etc); work samples; references; documents, etc. Please speak to your teacher before applying.
To apply, you should obtain an RPL Information Sheet. Forms are available on the RMIT Website at . You should complete the appropriate form (RPL and/or Credit Transfer), attach the relevant supporting documentation and submit the form to your facilitator for this unit.

Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.
You need to demonstrate you are competent in each element of the unit of competency you are studying.
You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.
Please refer to the Final Grades table below.

Marking Guide (Grading)
Each assessment task is marked as Competent or Not Yet Competent but not graded until achieving competency across the assessment tasks. We then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.
The grading is according to the following criteria:

We are looking for a high level of ability to complete all tasks independently as per the specifications as well as demonstrating a high level of initiative in your approach to writing complex documents

We are looking for depth of understanding of the key concepts and knowledge required in Implement operational plan. You should be able to demonstrate a thorough understanding of all applicable principles for writing complex documents in all the assessment tasks.

We are looking for appropriate use of technology to assist in presenting all tasks clearly and suitable for the intended audience. You also need to show an understanding of the kinds of problems that can arise in writing complex documents in a workplace with people and teams and how these might be addressed.

We expect to see on-going uploading of information that is relevant to the unit, full utilisation of Blackboard as per course requirements and timely submission of all required assessment tasks.

We expect to see contributions to relevant discussions and scheduled collaborative sessions. In addition your tasks should demonstrate a very good understanding of strategies for a collaborative approach to writing complex documents in the workplace.

Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Course Overview: Access Course Overview