Course Title: Use advanced workplace communication strategies

Part A: Course Overview

Program: C4240

Course Title: Use advanced workplace communication strategies

Portfolio: DSC

Nominal Hours: 25.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
EMPL5679C	City Campus	TAFE	365T Global Studies, Soc Sci & Plng	Face-to-Face or Workplace	Term1 2012

Course Contact: Lauren Weaver

Course Contact Phone: +61 3 9925 4622

Course Contact Email: lauren.weaver@rmit.edu.au

Course Description

This course covers the use of advanced communication strategies for interacting with internal and external clients. It includes dealing with complex enquiries and complaints, giving directions, managing meetings and making workplace and public presentations. Though the prime focus of the course is on speaking, listening and reading non-verbal cues, if reading, writing and visual literacy are intrinsic to the workplace communication, these are included.

Pre-requisite Courses and Assumed Knowledge and Capabilities

 No pre-requisite is required for this unit of competency, however this unit is part of an Industry based program, offered to trainee Court Registrars.

National Competency Codes and Titles

National Element Code & Title:	PSPGOV412A Use advanced workplace communication strategies
Elements:	1. Deal with complex enquiries/complaints
	2. Give directions
	3. Manage meetings
	4. Make presentations

Learning Outcomes

 See Elements.

Overview of Assessment

 Assessments will incorporate a variety of methods including one or more of the following: written test, open book exam, case studies, class presentation, group project, role play scenarios, practical demonstrations, observations, reports, quizzes, and fieldwork assignments.