Course Title: Apply government processes

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: HWSS5422C

Course Title: Apply government processes

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4240 - Certificate IV in Government (Court Services)

Course Contact : Lauren Weaver

Course Contact Phone: +61 3 9925 4622

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

No pre-requisite is required for this unit of competency, however this unit is part of an Industry based program, offered to trainee Court Registrars.

Course Description

This course covers the application of knowledge of government processes. It includes applying information relating to Machinery of Government, and applying knowledge of organisational functions and protocols Legislation/regulations applying across the public sector, such as equal employment opportunity, equity and diversity etc, are not addressed here, as these are covered in PSPLEGN401A Encourage compliance with legislation in the public sector.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

PSPGOV422A Apply government processes


1. Apply information relating to the Machinery of Government

Performance Criteria:

1.1 Up-to-date information relating to Machinery of Government relevant to work responsibilities is identified, accessed and applied.
1.2 Ambiguity in the structure and function of the organisation or work area as a result of past, present or future Machinery of Government changes is identified and advice obtained and implemented on required work priorities and outcomes for the transition period.
1.3 Role ambiguity as a result of past, present or future Machinery of Government changes is managed in accordance with organisational directions.


2. Apply knowledge of organisational functions

Performance Criteria:

2.1 Up-to-date information relating to the structure and functions of the organisation is accessed and applied.
2.2 Appropriate persons are identified to ensure correct levels of authority are utilised to deal with responsibilities within the organisation.
2.3 Areas of work where delegations apply are identified and delegation levels within the organisation are confirmed in accordance with organisational procedures/guidelines.
2.4 Approvals are obtained in the workplace in accordance with organisational delegations.


3. Apply knowledge of protocols

Performance Criteria:

3.1 Up-to-date information relating to government protocols is identified, accessed and applied.
3.2 Protocols are observed in dealings with other organisations and with persons from within and outside the organisation.
3.3 Written protocols, formats and standards are adhered to in writing government documents.

Learning Outcomes

See Elements

Details of Learning Activities

This unit covers the application of knowledge of Government processes. It includes applying information relating to the Machinery of Government and applying knowledge of organisational functions and protocols.
In practice, knowledge of Government processes is applied in the context of other generalist and specialist work activities such as delivering and monitoring services to clients, using resources, conducting interviews, giving evidence, awarding contracts etc.

Teaching Schedule

Students take part in a one day training session, delivered in part one of the 3 week intensive training program.  RMIT facilitators work closely with the Director, Courts Executive Services to create a training session targeting the key knowkedge and skills for a court registrar in the Department of Justice.  The training session is facilitated with the assistance of the Director, Courts Executive Services Project.

Learning Resources

Prescribed Texts


Other Resources

All resources are located on the RMIT Blackboard system.
Resources can be updated to reflect a changing government and priorities, legislation and strategic plans as released by the Department of Justice and various business units.

Overview of Assessment

Assessments will incorporate a variety of methods including one or more of the following:  written test, open book exam, case studies, class presentation, group project, role play scenarios, practical demonstrations, observations, reports, quizzes, and fieldwork assignments.

Assessment Tasks

Class task involving exploration of the requirements of a Caretaker Government, Bills before Parliament and protocols 
Assessment task involving exploration of the Victorian Public Service, and comparison of various areas of government.

Assessment Matrix

Assessment for the Certificate IV in Government (Court) Services program falls under Table 1.2 b - Nationally Recognised Training Package qualifications and State accredited courses delivered in accordance with competency-based assessment.

Competency Achieved
Used where competency-based assessment applies

Not Yet Competent
Used where competency-based assessment applies – This is always a Final Grade

Did Not Submit for Assessment.

This grade is only to be used where a student enrols in a course and does not withdraw and does not participate in assessment, regardless of whether the student is of ‘confirmed’ status or not.

All written work must adhere to the following criteria:

1. Written reports, research projects or essays are to demonstrate an understanding of the concepts and familiarity with the prescribed or negotiated topics

2. It is expected that all submitted work will be well written, with clear and consistent grammar, expression and punctuation. It must be well structured and cogently address the issues raised in the chosen topic in a logical, ordered and organised manner

3. The concepts must be well defined and demonstrate a critical analysis of the chosen topic

4. Written submissions must demonstrate appropriate preparation, reading and research

5. Double or 1.5 spacing and a font size of 10-12 must be used in font style Aerial or Times New Roman.

Other Information

Extensions will not be granted by teachers or Administrative staff.
In accordance with RMIT policy, students may apply for an extension where there have been unexpected or extenuating circumstances, e.g.

a) Hospital admission, serious injury, severe asthma, severe anxiety or depression. This does not include minor illness such as a cold, period pain or hay fever.

b) Loss or bereavement – e.g. death of a close family member, family/relationship breakdown.

c) Hardship/trauma – e.g. victim of crime, sudden loss of income or employment, severe disruption to domestic arrangements.
Students requiring extensions for 7 calendar days or less (from the original due date) must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Program Coordinator/ Program Manager. The application must be lodged no later than one working day before the official due date. The student will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted.
Students seeking an extension of more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date.
Assignments submitted late without approval of an extension will not be accepted or graded.
Students must keep a copy of their paper until the graded essay has been returned or marks have been posted.


Plagiarism is the presentation of the work, idea or creation of another person, without appropriate referencing as though it is one’s own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited.
You must acknowledge the use of another person’s work or ideas. If texts or ideas are reproduced they are to be clearly acknowledged in one of the conventional ways, such as by use of quotation marks, indentation for longer passages and clear citation of the source. Failure to separate one’s own contribution from that of another constitutes plagiarism, which may result in course failure to University expulsion.


Course Overview: Access Course Overview