Course Title: Maintain an effective work environment

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: EMPL5929C

Course Title: Maintain an effective work environment

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4262 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not Applicable

Course Description

This unit describes the knowledge and skills required to meet individual responsibilities within a work group.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCORG405D Maintain an effective work environment


Establish and maintain appropriate work relationships

Performance Criteria:

2.1 Use effective communication and interpersonal skills to ensure all workplace interactions contribute to achievement of organisation objectives and promotion of the community services industry
2.2 Demonstrate consideration of the full range of individual and cultural differences in workplace relations
2.3 Deal with any issues related to well being of work colleagues promptly and in accordance with organisation procedures
2.4 Handle potential and actual conflicts in the workplace to minimise disruption


Facilitate operation of the workgroup

Performance Criteria:

3.1 Actively participate in all team processes to ensure team objectives are met
3.2 Ensure individual responsibilities within team are achieved to identified standards and timeframes
3.3 Appropriately inform individuals for whom you are responsible of workplace performance standards
3.4 Develop and use range of own skills and knowledge as required to enhance team performance
3.5 Apply appropriate effort to maximise effective communication and to ensure resolution of issues within the team and conflict


Review and develop own performance

Performance Criteria:

4.1 Regularly monitor own performance against workplans, organisation objectives and client needs
4.2 Seek out and access opportunities for formal and informal development of skills and knowledge to optimise performance


Work to achieve identified outcomes

Performance Criteria:

1.1 Define and agree own work roles and responsibilities with appropriate people
1.2 Develop and implement work plans to ensure:
• desired outcomes are achieved
• objectives are met
• agreed timeframes are met
• compliance with relevant guidelines and procedures
• contingencies are managed
• duty of care responsibilities are met
• ethical practice
• the work of the organisation is promoted
1.3 Where appropriate to work role, incorporate understanding of relevant legislation and awards into workplace practices and decisions
1.4 Where relevant to work role, provide unpaid workers and others with appropriate training, briefing and supervision
1.5 Where problems arise in meeting work plans, take appropriate action to re-negotiate or seek assistance

Learning Outcomes

Details of Learning Activities

Students will learn about all aspects of work in preparation for their 300 hours placement.  They will create a current resume/CV, learn how to apply for a youth work job, write a cover letter and other appropriate tasks tfor getting a job in the youth sector.  They will also spend time in class discussing their expereinces in the work place, how they appraoched those situations and loojk at how things may have been handled differently.

Teaching Schedule

This unit is one of three units which focus on the 300 hours placement students are required to complete.   Classes for this unit are held throughout the year.

Learning Resources

Prescribed Texts


Other Resources

RMIT Library
The University Library provides extensive services, facilities and study space as well as comprehensive collections of books, periodicals and other course related materials, such as DVD’s, magazines, slides, films etc. Computer laboratories with access to a wide range of desktop publishing software are also available. The library also has an expanding virtual collection of electronic resources and networks, including product data, e-books, electronic journals and newspapers, web based tutorials, online reference and document delivery services etc., all of which are accessible on campus, and off campus 24 hours per day. More information on library resources and services can be found at: 
If you need additional support, visit RMIT’s Learning Lab, either in person or online:

Overview of Assessment

Assessment in this competency are a combination of written and oral class-based tasks, written assignments  and work placement.

Assessment Tasks

Students will submit a 600 - 1000 word written response to 4 tasks set out for them in their work placement manual.  This is due at the end of October. It will be focused on their placment and look at things such as team building, supervision processes and the organisation’s Mission Statement.

Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. An application for extension of time must be lodged with your tutor or the course coordinator as early as possible, and no later than one working day before the due date for submission.
You can apply for extension using the University’s Extension Application Form – – or by emailing your course coordinator or tutor directly.
An extension of up to seven calendar days may be granted if good reason can be demonstrated. Include supporting evidence (such as medical certificates) with your application.
Extensions beyond seven calendar days cannot be granted by course coordinators, tutors or the School. To apply for an extension of time greater than seven calendar days you must lodge an application for Special Consideration.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: 

Penalties for Late Submission
If you have not been granted an extension or special consideration, late submission will be penalised as follows:

  1. Assessment tasks submitted after the due date of submission shall receive a penalty of five per cent of the grades available for that assessment per day for each day late.
  2. No assessment task shall be accepted more than three weeks after the due date without special consideration.

Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:

  • You believe an error has occurred in the calculation of the grade; or,
  • You believe the assessment did not comply with criteria published in the Course Guide; or,
  • You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).

Full details of the procedure (including appeals procedure) can be located at this RMIT site:

Assessment Matrix

Other Information

Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: The RMIT library provides tools to assist with your referencing 

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student’s work; and
  • Submitting work as your own that someone else has done for you.

Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 – and the RMIT Student Discipline Statute and Regulations -;ID=11jgnnjgg70y 

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see:

Course Overview: Access Course Overview