Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: EMPL5931C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4262 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +(61 3) 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable.

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers


Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
2.2 Use specific strategies to eliminate bias and discrimination in the workplace
2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity


Communicate effectively with culturally diverse persons

Performance Criteria:

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others
3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons as required


Reflect cultural awareness in work practice

Performance Criteria:

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices
1.2 Use work practices that create a culturally and psychologically safe environment for all persons
1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds


Resolve cross-cultural misunderstandings

Performance Criteria:

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations
4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

Details of Learning Activities

Work will be within a prescribed range of functions involving known routines and procedures with some accountability for the quality of outcomes.  The workplace context may be:
• Specific community
• Community or regional service
• Department of a large institution or organisation
• Specialised service or organisation.

Application of this unit should be contextualised to reflect any requirements, issues and practices specific to each workplace.

Students will attend scheduled classes for this competency throughout the year and partake in 240 hours of work placement as well.

Teaching Schedule

Classes for this competency are scheduled  in both semesters.  During these classes students will partake in a variety of written and oral assessment tasks, field trips, individual and group presentations, and incorporate their placement as well.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment for this competency is a combination of work placement, written and oral tasks and class-based activities.

Assessment Tasks

Assessment tasks for this competency include written and oral assessment tasks, and individual and group presentations.  Reflective journal entries throughout the year will also be expected of the students.

Assessment Matrix

Course Overview: Access Course Overview