Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: EMPL7011C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4262 - Certificate IV in Youth Work

Course Contact : Spiros Soulis

Course Contact Phone: +61 3 9925 4230

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisite courses.

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403B Work effectively with culturally diverse clients and co-workers



Performance Criteria:


Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements:

  1. Reflect cultural awareness in work practice
  2. Accept cultural diversity as a basis for effective work place and professional relationships
  3. Communicate effectively with culturally diverse persons
  4. Resolve cross-cultural misunderstandings

Details of Learning Activities

You will be given an opportunity to take part in a variety of activities –practical and theoretical. These activities are designed to equip you with the skills and knowledge required to work with culturally diverse clients and co-workers.

Teaching Schedule

This course is scheduled to be delivered over the first and second semester. A timetable will be given to you during Orientation.

Learning Resources

Prescribed Texts


Other Resources

Resources for this course will be made available to you in class and on Blackboard.

Overview of Assessment

This course is assessed using a combination of both parctical and theoretically based tasks

Assessment Tasks

There will be a variety of assessment tasks involving case studies and group work. Details regarding these will be given to you in class.

Assessment Matrix

Course Overview: Access Course Overview