Course Title: Facilitate links with other services

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: HWSS5433C

Course Title: Facilitate links with other services

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4262 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +(61 3) 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no Pre-requisites or Co-requisites for this course

Course Description

This unit describes the knowledge and skills required to liaise and facilitate linkages between all community services including specialist and generalist services in the community to ensure support of people in need

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCNET404A Facilitate links with other services


Identify and maintain links with relevant services

Performance Criteria:

1.1 Gather and store information on relevant services as appropriate
1.2 Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links
1.3 Maintain active participation in relevant networks
1.4 Maintain information on the organisation's range of services


Provide relevant information to services

Performance Criteria:

2.1 Respond to information requests from other organisations as appropriate
2.2 Maintain knowledge of and access to internal means of support within own organisation
2.3 Provide information and resources to support community groups as appropriate
2.4 Ensure materials and resources provided are relevant and current
2.5 Seek feedback on the materials and resources and use in developing future materials and resources


Work with and support other organisations to enhance service delivery

Performance Criteria:

3.1 Define the type and level of support to be provided and negotiate with the relevant organisation
3.2 Maintain appropriate support and contact with people referred
3.3 Provide information to services in line with organisation confidentiality, consent and privacy policies and procedures
3.4 Develop and negotiate longer term plans to assist services to operate self-sufficiently

Learning Outcomes

Details of Learning Activities

The skills described in this unit may be applied across a range of workplace contexts, especially involving related service delivery, sharing of information and client referral as seen in youth work.

Students will learn about the various types of networking and how it will be helpful to them when they work in the sector.

Teaching Schedule

Classes for this competency are held at the beginning of semester one and are built upon throughout the year through other competencies and the student’s work placement (240 hours)

Studnets will go on a field tirp to visit at least one organisation to see how they network throughout the sector.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

This course is assessed using a combination of both parctical and theoretically based tasks

Assessment Tasks

Due at the end of the academic year in October, studnets are reuqired to create folder which holds up-to-date informaton on the ragne of sercies available in their DHS region.  They will ook a a variety of services including empolyment, income support, correctional facilitites, mental health and AOD services.

Assessment Matrix

Course Overview: Access Course Overview