Course Title: Respond holistically to client issues and refer appropriately

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: HWSS5454C

Course Title: Respond holistically to client issues and refer appropriately

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4262 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +(61 3) 9925 4115

Course Contact Email:jennifer.brooker@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisite courses required.

Course Description

In this unit you will develop the knowledge and skills required to assess a range of client issues and refer appropriately.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCCS422A Respond holistically to client issues and refer appropriately
Element:	Analyse and assess information to determine appropriate course of action to be followed
Performance Criteria:	3.1 Assess the level of risk to the client and others directly involved using tools approved or adopted by the organisation 3.2 Follow organisation procedures and address legal requirements and duty of care obligations in responding to indicators of risk of abuse, neglect or harm 3.3 Identify and prioritise client's current needs and available sources of assistance 3.4 Identify organisation's capacity to meet range of client needs to be addressed 3.5 Apply accepted procedures to assess the option of bringing in specialist support and continuing to work with the client 3.6 Share relevant information with client about options and services available to enable them to make informed decisions 3.7 Provide the client with resources as appropriate 3.8 Follow relevant State/territory legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm
Element:	Establish interpersonal relationship with client
Performance Criteria:	1.1 Define boundaries and use communication skills that will establish a trusting and respectful relationship 1.2 Utilise facilitative communication skills to assist the client to identify areas of concern, to prioritise areas for immediate and longer term action and to determine options for action and workable strategies to address their priority areas 1.3 Share relevant information with client about options and services available to enable them to make informed decisions
Element:	Identify the range of issues impacting on the client and assess client needs
Performance Criteria:	2.1 Identify indicators of harm, neglect, abuse or risk of harm 2.2 Use observations, assessment tools and questioning to identify possible presenting issues 2.3 Seek information from a range of appropriate sources to determine the range of issues that may be affecting the client within organisation policies and procedures regarding autonomy, privacy and confidentiality 2.4 Apply organisation procedures for collecting and analysing client information 2.5 Examine all client information to determine the degree to which other issues may impact on the possible services that can be provided by the organisation
Element:	Refer client to other services to provide coordinated support
Performance Criteria:	4.1 Identify a client's need for support internal and external to the agency 4.2 Implement appropriate procedures to address potential emergency or crisis situation 4.3 Comply with cultural obligations when working with clients 4.4 Work with the client and significant others where relevant to motivate, support and encourage the client 4.5 Identify current needs and sources of assistance, and give support as appropriate
Element:	Review effectiveness of services provided to meet client needs
Performance Criteria:	5.1 Review outcomes in accordance with organisation procedures and in consultation with clients, carers and significant others, case managers and other service providers 5.2 Complete document/s as required and in line with organisation procedures

Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements:

1. Establish interpersonal relationship with client
2. Identify the range of issues impacting on the client and assess client needs
3. Analyse and assess information to determine appropriate course of action to be followed
4. Refer client to other services to provide coordinated support
5. Review effectiveness of services provided to meet client needs

Details of Learning Activities

On completion of this unit, the worker will be able to respond appropriately to clients that have a range of issues outside and in addition to the area of immediate focus, expertise or interests of the worker and their organisation.  For instance, a child protection worker may need to identify when alcohol and other drug issues are important in the life of a presenting client. 

Completion of the unit will also provide the worker with competence to make decisions as to whether to refer or retain the client

Placement is a major part of this competency.  There are two blocks throughout 2012 (May and June - July) and students wil also need to complete  some placement on the days they are not in class to complete teh rquired number of hours by the end of the course. Classes for this competency are held throughout the year.

Teaching Schedule

This unit is predominantly delivered through the placement blocks (2)  and general placement.  Students will attend classes throughout the year for this class as part of their Professional Development classes.  These are sandwhiched around the placement blocks.

Learning Resources

Prescribed Texts

References

Other Resources

Overview of Assessment

This unit forms a major part of the practical placement component of this qualification. Assessment is undertaken within the work environment. Students are required to assess their own level of competency during their placement period which is then discussed and confirmed with their workplace supervisor and placement coordinator.

Assessment Tasks

Students will be required to answer the following using 400 - 600 words.

• Provide an example of the referral process used in one of your placement agencies.
• How is the effectiveness of a referral evaluated?

By doing this students will demonstrate an understanding of how an agency works with its clients to assess their needs and provide effective support in a holistic way.

Assessment Matrix

Course Overview: Access Course Overview