Course Title: Undertake case management for clients with complex needs

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: HWSS5523C

Course Title: Undertake case management for clients with complex needs

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4262 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +(61 3) 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites or co-requisites for this course

Course Description

This unit describes the knowledge and skills required to provide case management to clients who have already been assessed and whose needs have been identified as extending across a number of areas, such as aged care, community care, disability, mental health, drugs, alcohol or homelessness

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCM404A Undertake case management for clients with complex needs


1. Work within a case management framework suitable for the client's needs
2. Identify services required to deal with client's complex needs
3. Develop priorities for service and support inputs
4. Impelment and monitor agreed upon activities and processes

Performance Criteria:


Learning Outcomes

Students will achieve learning outcomes as identified by the elements

Details of Learning Activities

You will be given an opportunity to take part in a variety of activities –practical and theoretical. These activities are designed to equip you with the skills and knowledge required to provide case management to clients with complex needs.

Teaching Schedule

This course is scheduled to be delivered during first semester. A timetable will be given to you during Orientation.

Learning Resources

Prescribed Texts


Other Resources

All resources will be made available during class and on blackboard.

Overview of Assessment

This course is assessed using a combination of both practical and theoretically based tasks.

Assessment Tasks

There will be a variety of assessment tasks involving case studies and group work. Details regarding these will be given to you in class.

Assessment Matrix

Course Overview: Access Course Overview