Course Title: Undertake case management for clients with complex needs
Part B: Course Detail
Teaching Period: Term1 2012
Course Code: HWSS5523C
Course Title: Undertake case management for clients with complex needs
School: 365T Global Studies, Soc Sci & Plng
Campus: City Campus
Program: C4262 - Certificate IV in Youth Work
Course Contact : Jennifer Brooker
Course Contact Phone: +(61 3) 9925 4115
Course Contact Email:jennifer.brooker@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre-requisites or co-requisites for this course
Course Description
This unit describes the knowledge and skills required to provide case management to clients who have already been assessed and whose needs have been identified as extending across a number of areas, such as aged care, community care, disability, mental health, drugs, alcohol or homelessness
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCM404A Undertake case management for clients with complex needs |
Element: |
Develop priorities for service and support inputs |
Performance Criteria: |
3.1 Work with the client to identify the priority for different service and support requirements |
Element: |
Identify services required to deal with the client's complex needs |
Performance Criteria: |
2.1 Work with the client to identify the range of issues that will require service input |
Element: |
Implement and monitor agreed upon activities and processes |
Performance Criteria: |
4.1 Implement strategies to continually monitor the effectiveness of case management processes against agreed goals, relevant services and programs, client and stakeholder satisfaction |
Element: |
Work within a case management framework suitable for the client's needs |
Performance Criteria: |
1.1 Identify a range of case management models that have established effectiveness |
Learning Outcomes
Students will achieve learning outcomes as identified by the elements
Details of Learning Activities
This unit may apply to work in a range of community service contexts, including aged the youth sector.
Classes are held during second semester and build upon the earlier learnings of the course. Placement is an important part of this competency as students will be expected to have some practice and/or observation regarding case management.
Teaching Schedule
Classes will be held directly after returning from the second block of placement, during the second semester. During the scheduled five weeks of classes students will be given a range of scenarios and situations which they will work through together. Assessment tasks and activities will occur in each class and student participation is an important part of assessment.
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
This course is assessed using a combination of both practical and theoretically based tasks.
Assessment Tasks
Students will do a range of assessment tasks which will involve both written and oral assessments. Simulations/scenarios will also be part of the assessment and class pariticpation is important. Students will be asked to do a reflective jurmal piece about their experiences based on their work placement (240 hours) that match this competency.
Assessment Matrix
Course Overview: Access Course Overview