Course Title: Undertake case management for clients with complex needs

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: HWSS5523C

Course Title: Undertake case management for clients with complex needs

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4262 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +(61 3) 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites or co-requisites for this course

Course Description

This unit describes the knowledge and skills required to provide case management to clients who have already been assessed and whose needs have been identified as extending across a number of areas, such as aged care, community care, disability, mental health, drugs, alcohol or homelessness

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCM404A Undertake case management for clients with complex needs


Develop priorities for service and support inputs

Performance Criteria:

3.1 Work with the client to identify the priority for different service and support requirements
3.2 Work with the client to identify possible timeframes and overlaps of service and support requirements
3.3 Work with the client to identify their capacity to meet the logistic requirements of services and supports
3.4 Respond to concerns about client self-harm and/or harm to others within statutory and duty of care requirements
3.5 Provide information about referral procedures
3.6 Determine the level of support the client will require to self refer
3.7 Determine the roles of the client, relevant others and the worker in the referral process


Identify services required to deal with the client's complex needs

Performance Criteria:

2.1 Work with the client to identify the range of issues that will require service input
2.2 Work with the client to identify the interaction and relationships between the different presenting issues
2.3 Work with the client to identify consequences of not addressing all of the issues
2.4 Identify the full range of appropriate service and/or support options
2.5 Provide information about different service and support options with details on aspects that may be appropriate for the client


Implement and monitor agreed upon activities and processes

Performance Criteria:

4.1 Implement strategies to continually monitor the effectiveness of case management processes against agreed goals, relevant services and programs, client and stakeholder satisfaction
4.2 Assess the need for changes in case plan, including the need for ongoing intervention, and develop strategies for alternatives as appropriate
4.3 Successfully negotiate with relevant parties, any proposed changes arising from case review
4.4 Utilise processes for case closure as appropriate, to comply with organisation procedures


Work within a case management framework suitable for the client's needs

Performance Criteria:

1.1 Identify a range of case management models that have established effectiveness
1.2 Develop or adapt and apply case management processes appropriate to implementing statutory requirements
1.3 Develop or adapt and apply case management processes appropriate to the unique case management requirements of the client
1.4 Determine, with the client and relevant others, the outcome to be achieved through case management
1.5 Provide information of the case management process to the client and relevant others
1.6 Provide information on the client's role in the case management process
1.7 Provide information on rights of appeal and avenues of complaint so that the person understands their rights

Learning Outcomes

Students will achieve learning outcomes as identified by the elements

Details of Learning Activities

This unit may apply to work in a range of community service contexts, including aged the youth sector.

Classes are held during second semester and build upon the earlier learnings of the course.  Placement is an important part of this competency as students will be expected to have some practice and/or observation regarding case management.

Teaching Schedule

Classes will be held directly after returning from the  second block of placement, during the second semester. During the scheduled five weeks of classes students will be given a range of scenarios and  situations which they will work through together. Assessment tasks and activities will occur in each class and student participation is an important part of assessment.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

This course is assessed using a combination of both practical and theoretically based tasks.

Assessment Tasks

Students will do a range of assessment tasks which will involve both written and oral assessments.  Simulations/scenarios will also be part of the assessment and class pariticpation is important.  Students will be asked to do a reflective jurmal piece about their experiences based on their work placement (240 hours) that match this competency.

Assessment Matrix

Course Overview: Access Course Overview