Course Title: Use targeted communication skills to build relationships

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: MKTG7229C

Course Title: Use targeted communication skills to build relationships

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4262 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +(61 3) 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisite courses.

Course Description

This unit describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM403A Use targeted communication skills to build relationships



Performance Criteria:


Learning Outcomes

By completing this unit you will achieve abd demonstrate competence in the following elements:

  1. Communicate effectively with clients and staff
  2. Contribute to the implementation of effective communication strategies
  3. Use specific communication techniques to maintain constructive interaction
  4. Facilitate discussions
  5. Identify communication strategies to build relationships with clients who are involuntary or present communication challenges

Details of Learning Activities

A combination of in-class and practical-placement-based activities will provide you with the opportunity to gain the necessary skills and knowledge to complete this course.

Teaching Schedule

Classes for this course are scheduled throughout the year. A timetable will be given to you during orientation.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

This course is assessed using a combination of both parctical and theoretically based tasks

Assessment Tasks

In addition to in-class work, this Unit will be assessed via a professional conversation conducted between an RMIT Assessor, you and your supervisor at some point during your placement.
You will be assessed on your ability to build and maintain effective and appropriate relationships with clients and co-workers.

These interviews will take place during the placement block in July 2011

Assessment Matrix

Course Overview: Access Course Overview