Course Title: Use targeted communication skills to build relationships
Part B: Course Detail
Teaching Period: Term1 2012
Course Code: MKTG7229C
Course Title: Use targeted communication skills to build relationships
School: 365T Global Studies, Soc Sci & Plng
Campus: City Campus
Program: C4262 - Certificate IV in Youth Work
Course Contact : Jennifer Brooker
Course Contact Phone: +(61 3) 9925 4115
Course Contact Email:jennifer.brooker@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 75
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre-requisite courses.
Course Description
This unit describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM403A Use targeted communication skills to build relationships |
Element: |
Communicate effectively with clients and staff |
Performance Criteria: |
1.1 Identify and use appropriate communication strategies to: |
Element: |
Contribute to the implementation of effective communication strategies |
Performance Criteria: |
2.1 Implement strategies to check on the effectiveness of communication with clients and colleagues |
Element: |
Facilitate discussions |
Performance Criteria: |
4.1 Provide opportunities to fully explore all relevant issues |
Element: |
Identify communication strategies to build relationships with clients who are involuntary or present communication challenges |
Performance Criteria: |
.1 Identify and address specific communication barriers such as: |
Element: |
Use specific communication techniques to maintain constructive interaction |
Performance Criteria: |
3.1 Put in place strategies to develop a trusting relationship that will enable negotiation of communication barriers |
Learning Outcomes
By completing this unit you will achieve abd demonstrate competence in the following elements:
- Communicate effectively with clients and staff
- Contribute to the implementation of effective communication strategies
- Use specific communication techniques to maintain constructive interaction
- Facilitate discussions
- Identify communication strategies to build relationships with clients who are involuntary or present communication challenges
Details of Learning Activities
Classes are held throughout semesters one and two. The skills learnt throughout the unit can be applied to target specific communication issues and may be applied across a range of workplace contexts involving the application of a range of communciation strategies to address specific needs and isses, working with various levels of social and cultual diversity.
Students will pariticpate in numerous class discussions and activities (e.g. written, group, oral presentations, etc.) on a weekly basis which will look at the various types of communication (e.g. verbal and non-verbal) and how to apply that appropriately in the workplace.
Teaching Schedule
Asssessments will be due throughout both semesters. Some are undertaken during class time and others outside of the allocated teaching time.
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
This course is assessed using a combination of both parctical and theoretically based tasks
Assessment Tasks
Students will pariticpate in numerous class discussions and activities (e.g. written/ oral presentations, group/individual, etc.) on a regualr basis which will be count towards their assesment.
As part of their placement component for this unit, students will be involved in a professional conversation conducted between the RMIT University Assessor and their work place supervisor during the July placment block. They will be assessed on their ability to build and maintain effective and approrpiate relationships with clients and co-workers.
Assessment Matrix
Course Overview: Access Course Overview