Course Title: Support client self management

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: POLI5034C

Course Title: Support client self management

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4262 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +(61 3) 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisite courses required.

Course Description

In this unit you will develop the knowledge and skills required by workers to provide clients with support and assistance to self manage aspects of their life that may include planning, access and involvement in community services and decision-making.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCICS406A Support client self management


Provide strengths-based support

Performance Criteria:

2.1 Support the client to identify and acknowledge their own strengths and self care capacity
2.2 Support the client to identify opportunities to mobilise their strengths
2.3 Support the client to develop and trial solutions for presenting concerns and needs
2.4 Support the client to monitor the application of solutions to presenting concerns and needs
2.5 Provide support or assistance in the context of identified risks and constraints
2.6 Provide support or assistance for clients to access and use support services and associated resources where required and within organisation policies, protocols and procedures
2.7 Identify difficulties in meeting the client's needs with the client and a supervisor and address in line with organisation protocols
2.8 Maintain confidentiality, privacy and dignity of the client in line with organisation policy and protocols


Provide support in a client-focused manner

Performance Criteria:

1.1 Support the client to develop processes and strategies that address the uniqueness of their psychological, biological, social and emotional context
1.2 Support the client to develop processes and strategies that address their capacity to access activities and services, within the context of client performance and possible capacity
1.3 Support the client to identify and acknowledge their interests, preferences and concerns
1.4 Support the client to access all information and options required to make informed choices and decisions
1.5 Support the client to determine positive and negative consequences, including risks and constraints, associated with different options and choices
1.6 Provide support in a manner that is in keeping with the client's individual needs and requirements
1.7 Provide support in a manner that is responsive to the individual circumstances and aspirations of the client and where necessary their carers and supporters
1.8 Where needed, work with supervisor to develop strategies to deal with client non-conformance


Support positive coping skills and behaviours within a person-centred framework

Performance Criteria:

4.1 Assist the client to identify their existing coping skills and behaviours that maximise participation in own life situation
4.2 Support the client to identify need for appropriate coping skills and behaviours to maximise their ability to do required activities within their own life situation
4.3 Support the client to identify coping skills likely to cause harm to the client or others
4.4. Support client to identify impact of coping skills and behaviours on themselves and others
4.5 Provide information and support client to identify positive coping skills and behaviours
4.6 Support the client as required to make referrals to services to assist with the establishment and/or maintenance of positive coping skills and behaviours
4.7 Support the client to implement and/or maintain positive coping skills and behaviours


Support service and resource access

Performance Criteria:

5.1 Work with client to identify needs that might benefit from referral to services and/or access to resources
5.2 Provide the client with information about how required services and/or resources can be accessed
5.3 Support the client to access required services and/or resources
5.4 Support the client to monitor service effectiveness and/or resource appropriateness
5.5 Support the client to access advocacy services where required to maintain integrity and efficacy of required services


Support the client to develop and/or maintain networks

Performance Criteria:

3.1 Provide relevant support or assistance for the client to identify meaningful networks
3.2 Provide relevant support or assistance for the client to develop strategies to develop and/or maintain meaningful networks

Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements:

  1. Provide support in a client focused manner
  2. Provide strengths-based support
  3. Support the client to develop and/or maintain networks
  4. Support positive coping skills and behaviours within a person-centred framework
  5. Support service and resource access

Details of Learning Activities

Aimed at promoting and supporting the independence and self-management of the client, the skills and knowledge gained by studnents during this unit may be applied in a range of settings. This can include the, client’s home, residential service, aged care setting, hospital, recreation, school, community agency, employment setting and community based service.  OIt is important to note that ’client’ may refer to the person receiving support, their family and/or supporters. 

Activities that students will undertake are class activities including case studies, discussions, short Q&As, etc.

Teaching Schedule

Classes for this unit of  competency are held between February and March, 2013.  These are foundational skills and knowledge on which students will build upon throughout the year with the remainder of their studies and their placements.

Learning Resources

Prescribed Texts


Other Resources

RMIT Library
The University Library provides extensive services, facilities and study space as well as comprehensive collections of books, periodicals and other course related materials, such as DVD’s, magazines, slides, films etc. Computer laboratories with access to a wide range of desktop publishing software are also available. The library also has an expanding virtual collection of electronic resources and networks, including product data, e-books, electronic journals and newspapers, web based tutorials, online reference and document delivery services etc., all of which are accessible on campus, and off campus 24 hours per day. More information on library resources and services can be found at: 
If you need additional support, visit RMIT’s Learning Lab, either in person or online: 

Overview of Assessment

This unit will be assessed using a combination of in-class tasks, individual assignments based on a case study and practical work placement. Students are required to demonstrate competency in this unit as part of their placement requirement.

Assessment Tasks

Assessment for this unit is conducted during classtime.  There are two written tasks that students will need to submit as well.

Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. An application for extension of time must be lodged with your tutor or the course coordinator as early as possible, and no later than one working day before the due date for submission.
You can apply for extension using the University’s Extension Application Form – – or by emailing your course coordinator or tutor directly.
An extension of up to seven calendar days may be granted if good reason can be demonstrated. Include supporting evidence (such as medical certificates) with your application.
Extensions beyond seven calendar days cannot be granted by course coordinators, tutors or the School. To apply for an extension of time greater than seven calendar days you must lodge an application for Special Consideration.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: 

Penalties for Late Submission
If you have not been granted an extension or special consideration, late submission will be penalised as follows:

  1. Assessment tasks submitted after the due date of submission shall receive a penalty of five per cent of the grades available for that assessment per day for each day late.
  2. No assessment task shall be accepted more than three weeks after the due date without special consideration.

Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:

  • You believe an error has occurred in the calculation of the grade; or,
  • You believe the assessment did not comply with criteria published in the Course Guide; or,
  • You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).

Full details of the procedure (including appeals procedure) can be located at this RMIT site:

Assessment Matrix

Other Information

Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: The RMIT library provides tools to assist with your referencing 

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student’s work; and
  • Submitting work as your own that someone else has done for you.

Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 – and the RMIT Student Discipline Statute and Regulations -;ID=11jgnnjgg70y 

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see:

Course Overview: Access Course Overview