Course Title: Provide services to clients with complex needs

Part A: Course Overview

Program: C4264

Course Title: Provide services to clients with complex needs

Portfolio: DSC

Nominal Hours: 60.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Internet or Workplace

Course Contact: Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact Email:

Course Description

This unit describes the skills and knowledge required by community workers to provide services to people with complex needs

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no Pre-requisites and Co-requisites for this course

National Competency Codes and Titles

National Element Code & Title:

CHCCS504A Provide services to clients with complex needs


1. Work wih clients facing a range of issues
2. Develop strategies to engage clients with one or more identified needs
3. Assess and prioritise needs
4. Refer and follow up identified needs

Learning Outcomes

Overview of Assessment

This will be assessed with both practical and theoritical tasks