Course Title: Respond holistically to client issues and refer appropriately

Part A: Course Overview

Program: C4264

Course Title: Respond holistically to client issues and refer appropriately

Portfolio: DSC

Nominal Hours: 75.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

HWSS5454C

City Campus

TAFE

365T Global Studies, Soc Sci & Plng

Face-to-Face or Internet or Workplace

Term1 2011

Course Contact: Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact Email: Xenia.girdler@rmit.edu.au


Course Description

In this unit you will develop the knowledge and skills required to assess a range of client issues and refer appropriately.


Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisite courses required.



National Competency Codes and Titles

National Element Code & Title:

CHCCS422A Respond holistically to client issues and refer appropriately

Elements:

1. Establish interpersonal relationship with client

2. Identify the range of issues impacting on the client and assess client needs

3. Analyse and assess information to determine appropriate course of action to be followed

4. Refer client to other services to provide coordinated support

5. Review effectiveness of services provided to meet client needs


Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements:

  1. Establish interpersonal relationship with client
  2. Identify the range of issues impacting on the client and assess client needs
  3. Analyse and assess information to determine appropriate course of action to be followed
  4. Refer client to other services to provide coordinated support
  5. Review effectiveness of services provided to meet client needs


Overview of Assessment

This unit will be assessed using a combination of in-class tasks, individual assignments and practical work placement. In addition to class work, students are required to demonstrate competency in this unit as part of their placement requirement.