Course Title: Undertake case management for clients with complex needs

Part A: Course Overview

Program: C4264

Course Title: Undertake case management for clients with complex needs

Portfolio: DSC

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Workplace

Term1 2012,
Term1 2013

Course Contact: Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact Email:

Course Description

This unit describes the knowledge and skills required to provide case management to clients who have already been assessed and whose needs have been identified as extending across a number of areas, such as aged care, community care, disability, mental health, drugs, alcohol or homelessness

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCM404A Undertake case management for clients with complex needs


1. Work within a case management framework suitable for the client's needs
2. Identify services required to deal with the client's complex needs
3. Develop priorities for service and support inputs
4. Implement and monitor agreed upon activities and processes

Learning Outcomes

Overview of Assessment

There are a variety of tools used to assess this course, a major tool is 200 hours of practical placement that will provide you with the learning opportunities necessary to develop the required skills knowledge and attitude.
Other assessment tasks involve:

  • Short essays where you will be expected to write an answer to a question in detail, and to draw conclusions about issues.
  • Class presentation where you will be expected to conduct a brief session in class, to lead discussion and to provide information for other students.
  • Participation in class discussions and activities.
  • Reflective Journals you will be expected to provide a written record of your experiences during the year - in class and in practical placement.
  • Blackboard/On-line assessment you will participate in regular on-line forums, blogging and small assessment tasks.