Course Title: Maintain an effective work environment

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: EMPL5929C

Course Title: Maintain an effective work environment

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4264 - Certificate IV in Alcohol and Other Drugs Work

Course Contact : Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the knowledge and skills required to meet individual responsibilities within a work group

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCORG405D Maintain an effective work environment


1.Work to achieve identified outcomes

Performance Criteria:

1.1Define and agree own work roles and responsibilities with appropriate people
1.2Develop and implement work plans to ensure:
•desired outcomes are achieved
•objectives are met
•agreed timeframes are met
•compliance with relevant guidelines and procedures
•contingencies are managed
•duty of care responsibilities are met
•ethical practice
•the work of the organisation is promoted
1.3Where appropriate to work role, incorporate understanding of relevant legislation and awards into workplace practices and decisions
1.4Where relevant to work role, provide unpaid workers and others with appropriate training, briefing and supervision
1.5Where problems arise in meeting work plans, take appropriate action to re-negotiate or seek assistance


2.Establish and maintain appropriate work relationships

Performance Criteria:

2.1Use effective communication and interpersonal skills to ensure all workplace interactions contribute to achievement of organisation objectives and promotion of the community services industry
2.2Demonstrate consideration of the full range of individual and cultural differences in workplace relations
2.3Deal with any issues related to well being of work colleagues promptly and in accordance with organisation procedures
2.4Handle potential and actual conflicts in the workplace to minimise disruption


3.Facilitate operation of the workgroup

Performance Criteria:

3.1Actively participate in all team processes to ensure team objectives are met
3.2Ensure individual responsibilities within team are achieved to identified standards and timeframes
3.3Appropriately inform individuals for whom you are responsible of workplace performance standards
3.4Develop and use range of own skills and knowledge as required to enhance team performance
3.5Apply appropriate effort to maximise effective communication and to ensure resolution of issues within the team and conflict


4.Review and develop own performance

Performance Criteria:

4.1Regularly monitor own performance against workplans, organisation objectives and client needs
4.2Seek out and access opportunities for formal and informal development of skills and knowledge to optimise performance

Learning Outcomes

Details of Learning Activities

In this course you will be provided with a range of opportunities to enhance and extend your skills, knowledge and attitude in the field of AOD work. Classes are run three days per week. A detailed timetable is also available on the RMIT website. Most classes run for three hours and are facilitated by recognised professionals in the community services sector and RMIT staff. A variety of learning styles are catered for and learning will take place via interactive experiential tasks combined with more didactic theory based exercises. All in-class learning will compliment the practical placement competent of this course where you are required to complete a total of two hundred (200) hours over the course of the year. There will also be two course-related field trips - Arradale psychiatric institution and Dax Collection gallery - scheduled in March. These trips are intended to provide you with important insight into the socio-political and historical context of the community services sector in Victoria.

All courses and learning activities will be supported and complimented by RMIT’s e-learning tool "Blackboard".

Teaching Schedule

DayTime StartTime EndCourseDate
Monday1.30pm4.30pmProvide services to clients with complex needs19/3/2012, 26/3, 2/4, 16/4, 23/4, 30/4, 21/5
 Monday 6pm 9pm Work effectively in the AOD sector
 6/2/2012 - 5/3/2012
 Tuesday 9.30am 12.30pm Use targeted communication skills to build relationships
 21/5/2012 - 11/6/2012
 Tuesday 9.30am 12.30pm work effectively with culturally diverse clients and co-workers
 21/5/2012 - 11/6/2012
 Tuesday 1.30pm 4.30pm work effectively in mental health settings
 13/3, 27/3,17/4,24/4, 1/5, 22/5 - 12/6
 Wednesday 9.30am 12.30pm work effectively with people experiencing or at risk of homelessness
18/4, 2/5, 23/5 - 13/6
 Wednesday 1.30pm
 4.30pm work within legal and ethical framework
 18/4, 2/5, 23/5 - 13/6
 Thursday 9.30am 4.30pm Apply advanced first aid
 9/2, 16/2, 1/3, 8/3

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

There are a variety of tools used to assess this course including two hundred (200) hours of practical placement providing you with opportunities to develop and demonstrate the skills knowledge and attitude required.
Other assessment tasks may involve:

  • Short essays where you will be expected to write an answer to a question in detail, and to draw conclusions about issues.
  • Class presentation where you will be expected to conduct a brief session in class, to lead discussion and to provide information for other students.
  • Participation in class discussions and activities.
  • Reflective Journals you will be expected to provide a written record of your experiences during the year - in class and in practical placement.
  • Blackboard/On-line assessment you will participate in regular on-line forums, blogging and small assessment tasks.

Assessment Tasks

Assessment Task: Placement Manual

Reflect and explore your own values and beliefs around AOD use and how this may impact on your ability to work effectively within the AOD sector.

1.Provide and comment on the Mission Statement from an agency where you have undertaken placement. Your answer must include an explanation of how this mission statement translates into practice and how it aligns with your own personal values and beliefs.
2.How did you develop and maintain an effective work practice including an explanation and understanding of:
•Team building
•Conflict management
•Time management and prioritising

Length: 500 – 800 words
Due Date: Wednesday, 23 May 2012

Assessment Matrix

Course Overview: Access Course Overview