Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: EMPL7011C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4264 - Certificate IV in Alcohol and Other Drugs Work

Course Contact : Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact

Name and Contact Details of All Other Relevant Staff

Spiros Soulis

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403B Work effectively with culturally diverse clients and co-workers


1. Reflect cultural awareness in work practice
2. Accept cultural diversity as a basis for effective work place and professional relationships
3. Communicate effectively with culturally diverse persons
4. Resolve cross-cultural misunderstandings

Performance Criteria:


Learning Outcomes

Details of Learning Activities

The learning activities for this course are a combination of theoretical and practical tasks undertaken in-class and during placement. 

Teaching Schedule

This course is scheduled to be delivered in semester two however you may commence placement during semester one. A timetable outlining specific times and dates will be given to you during semester one.

Learning Resources

Prescribed Texts


Other Resources

All resources for this course will be made available to you on blackboard and given out in class.

Overview of Assessment

There are a variety of tools used to assess this course including two hundred (200) hours of practical placement providing you with opportunities to develop and demonstrate the skills knowledge and attitude required.
Other assessment tasks may involve:

  • Short essays where you will be expected to write an answer to a question in detail, and to draw conclusions about issues.
  • Class presentation where you will be expected to conduct a brief session in class, to lead discussion and to provide information for other students.
  • Participation in class discussions and activities.
  • Reflective Journals you will be expected to provide a written record of your experiences during the year - in class and in practical placement.
  • Blackboard/On-line assessment you will participate in regular on-line forums, blogging and small assessment tasks.

Assessment Tasks

The assessments for this unit is undertaken during placement. Specific details on the assessment task is made available to you in the practical placement manual. This manual will be given to you during orientation.

Assessment Matrix

Course Overview: Access Course Overview