Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: EMPL7011C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4264 - Certificate IV in Alcohol and Other Drugs Work

Course Contact : Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact Email:xenia.girdler@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	HLTHIR403B Work effectively with culturally diverse clients and co-workers
Element:	1. Reflect cultural awareness in work practice 2. Accept cultural diversity as a basis for effective work place and professional relationships 3. Communicate effectively with culturally diverse persons 4. Resolve cross-cultural misunderstandings
Performance Criteria:	1.1Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices 1.2Use work practices that create a culturally and psychologically safe environment for all persons 1.3Review and modify work practices in consultation with persons from diverse cultural backgrounds 2.1Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients 2.2Use specific strategies to eliminate bias and discrimination in the workplace 2.3Contribute to the development of work place and professional relationships based on acceptance of cultural diversity 3.1Show respect for cultural diversity in all communication with clients, families, staff and others 3.2Use communication constructively to develop and maintain effective relationships, mutual trust and confidence 3.3Where language barriers exist, make efforts to communicate in the most effective way possible 3.4Seek assistance from interpreters or other persons as required 4.1Identify issues that may cause conflict 4.2If difficulties or misunderstandings occur, consider the impact of cultural differences 4.3Make an effort to sensitively resolve differences, taking account of cultural considerations 4.4Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

Details of Learning Activities

In this course you will be provided with a range of opportunities to enhance and extend your skills, knowledge and attitude in the field of AOD work. Classes are run three days per week. A detailed timetable is also available on the RMIT website. Most classes run for three hours and are facilitated by recognised professionals in the community services sector and RMIT staff. A variety of learning styles are catered for and learning will take place via interactive experiential tasks combined with more didactic theory based exercises. All in-class learning will compliment the practical placement competent of this course where you are required to complete a total of two hundred (200) hours over the course of the year. There will also be two course-related field trips - Arradale psychiatric institution and Dax Collection gallery - scheduled in March. These trips are intended to provide you with important insight into the socio-political and historical context of the community services sector in Victoria.

All courses and learning activities will be supported and complimented by RMIT’s e-learning tool "Blackboard".

Teaching Schedule

Day	Time Start	Time End	Course	Date
Monday	1.30pm	4.30pm	Provide services to clients with complex needs	19/3/2012, 26/3, 2/4, 16/4, 23/4, 30/4, 21/5
Monday	6pm	9pm	Work effectively in the AOD sector	6/2/2012 - 5/3/2012
Tuesday	9.30am	12.30pm	Use targeted communication skills to build relationships	21/5/2012 - 11/6/2012
Tuesday	9.30am	12.30pm	work effectively with culturally diverse clients and co-workers	21/5/2012 - 11/6/2012
Tuesday	1.30pm	4.30pm	work effectively in mental health settings	13/3, 27/3,17/4,24/4, 1/5, 22/5 - 12/6
Wednesday	9.30am	12.30pm	work effectively with people experiencing or at risk of homelessness	18/4, 2/5, 23/5 - 13/6
Wednesday	1.30pm	4.30pm	work within legal and ethical framework	18/4, 2/5, 23/5 - 13/6
Thursday	9.30am	4.30pm	Apply advanced first aid	9/2, 16/2, 1/3, 8/3

Learning Resources

Prescribed Texts

References

Other Resources

Overview of Assessment

There are a variety of tools used to assess this course including two hundred (200) hours of practical placement providing you with opportunities to develop and demonstrate the skills knowledge and attitude required.
Other assessment tasks may involve:

• Short essays where you will be expected to write an answer to a question in detail, and to draw conclusions about issues.
  
• Class presentation where you will be expected to conduct a brief session in class, to lead discussion and to provide information for other students.
  
• Participation in class discussions and activities.
  
• Reflective Journals you will be expected to provide a written record of your experiences during the year - in class and in practical placement.
• Blackboard/On-line assessment you will participate in regular on-line forums, blogging and small assessment tasks.

Assessment Tasks

Assessment tasks for this course will be outlined to you by the facilitator at the first timetabled class

Assessment Matrix

Course Overview: Access Course Overview