Course Title: Use targeted communication skills to build relationships

Part A: Course Overview

Program: C4266

Course Title: Use targeted communication skills to build relationships

Portfolio: DSC

Nominal Hours: 55.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


Bundoora Campus


360T Education

Distance / Correspondence or Face-to-Face or Internet

Term2 2011

Course Contact: Judy Heard

Course Contact Phone: +61 3 9925 7513

Course Contact Email:

Course Description

This unit describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable

National Competency Codes and Titles

National Element Code & Title:

CHCCOM403A Use targeted communication skills to build relationships


1.Communicate effectively with clients and staff

2.Contribute to the implementation of effective communication strategies

3.Use specific communication techniques to maintain constructive interaction

4.Facilitate discussions

5.Identify communication strategies to build relationships with clients who are involuntary or present communication challenges

Learning Outcomes

Overview of Assessment

Students may demonstrate competency either by RPL (Recognition of Prior Learning), the completion of work place projects or the completion of assessment activities based on the Australian Career Development Studies Level 2 materials.