Course Title: Work effectively with culturally diverse clients and co-workers
Part B: Course Detail
Teaching Period: Term2 2011
Course Code: EMPL5687C
Course Title: Work effectively with culturally diverse clients and co-workers
School: 360T Education
Campus: Bundoora Campus
Program: C4266 - Certificate IV in Career Development
Course Contact : Judy Heard
Course Contact Phone: +61 3 9925 7513
Course Contact Email:judy.heard@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Not applicable
Course Description
This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTHIR403B Work effectively with culturally diverse clients and co-workers |
Element: |
1Reflect cultural awareness in work practice |
Performance Criteria: |
1.1Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices |
Element: |
2Accept cultural diversity as a basis for effective work place and professional relationships |
Performance Criteria: |
2.1Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients |
Element: |
3Communicate effectively with culturally diverse persons |
Performance Criteria: |
3.1Show respect for cultural diversity in all communication with clients, families, staff and others |
Element: |
4Resolve cross-cultural misunderstandings |
Performance Criteria: |
4.1Identify issues that may cause conflict |
Learning Outcomes
Details of Learning Activities
Learning activities for this course, are prescribed in the Australian Career Development Studies materials. These activities require you to read, discuss with colleagues, complete short answer questions as well as participate in case studies based on your reading.
If you have negotiated a workplace learning project as part of your Learning and Assessment plan, you are expected to access these materials to provide you with the underpinning knowledge required in developing and implementing your project.
Teaching Schedule
This course is self paced and materials can be accessed online at a time that best suits your study schedule. You are required to develop your own study schedule that enables you to complete your study within the timeframes negotiated in your Learning and Assessment Plan.
Learning Resources
Prescribed Texts
There are no prescribed textbooks for this course. All materials are available online through myRMIT Studie. See Other Resources below. |
References
Other Resources
Learning materials for this course are accessible from myRMIT Studies or from the Australian Career Development Studies website - http://www.career.edu.au/
Overview of Assessment
Students may demonstrate competency either by RPL (Recognition of Prior Learning), the completion of work place projects or the completion of assessment activities based on the Australian Career Development Studies Level 2 materials.
Assessment Tasks
Recognition of Prior Learning - students undertaking RPL will need to provide evidence of their competency. Please read the RPL Kit and complete the RPL Ready! mapping document as the first stage of the RPL Process. You and your assessor will discuss your RPL Ready mapping and suitability for RPL. If you are using RPL as assessment for this competency, you and your assessor once you have collected your evidence, will undertake a structured professional conversation about your evidence in order to assess your competency.
Workplace project assessment - students are required to provide a written report add/or presentation of your project showing evidence of your engagement with the elements of the competency, underpinning knowledge and use of appropriate skills.
Students undertaking study in this unit of competency are required to complete tasks that include:
- the completion of ACDS learning material activities
- application of knowledge to their workplace
Assessment Matrix
Course Overview: Access Course Overview