Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term2 2011

Course Code: EMPL5687C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 360T Education

Campus: Bundoora Campus

Program: C4266 - Certificate IV in Career Development

Course Contact : Judy Heard

Course Contact Phone: +61 3 9925 7513

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403B Work effectively with culturally diverse clients and co-workers


1Reflect cultural awareness in work practice

Performance Criteria:

1.1Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices

1.2Use work practices that create a culturally and psychologically safe environment for all persons

1.3Review and modify work practices in consultation with persons from diverse cultural backgrounds


2Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

2.1Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
2.2Use specific strategies to eliminate bias and discrimination in the workplace
2.3Contribute to the development of work place and professional relationships based on acceptance of cultural diversity


3Communicate effectively with culturally diverse persons

Performance Criteria:

3.1Show respect for cultural diversity in all communication with clients, families, staff and others
3.2Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
3.3Where language barriers exist, make efforts to communicate in the most effective way possible
3.4Seek assistance from interpreters or other persons as required


4Resolve cross-cultural misunderstandings

Performance Criteria:

4.1Identify issues that may cause conflict
4.2If difficulties or misunderstandings occur, consider the impact of cultural differences
4.3Make an effort to sensitively resolve differences, taking account of cultural considerations
4.4Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

Details of Learning Activities

Learning activities for this course, are prescribed in the Australian Career Development Studies materials. These activities require you to read, discuss with colleagues, complete short answer questions as well as participate in case studies based on your reading.

If you have negotiated  a workplace learning project as part of your Learning and Assessment plan, you are expected to access these materials to provide you with the underpinning  knowledge required in developing and implementing your project.

Teaching Schedule

This course is self paced and materials can be accessed online at a time that best suits your study schedule. You are required to  develop  your own study schedule that enables you to complete your study within the timeframes negotiated in your Learning and Assessment Plan.

Learning Resources

Prescribed Texts

There are no prescribed textbooks for this course. All materials are available online through myRMIT Studie. See Other Resources below.


Other Resources

Learning materials for this course are accessible from myRMIT Studies or from the Australian Career Development Studies website -

Overview of Assessment

Students may demonstrate competency either by RPL (Recognition of Prior Learning), the completion of work place projects or the completion of assessment activities based on the Australian Career Development Studies Level 2 materials.

Assessment Tasks

Recognition of Prior Learning - students undertaking RPL will need to provide evidence of their competency. Please read the RPL Kit and complete the RPL Ready!  mapping document  as the first stage of the RPL Process. You and your assessor will discuss  your  RPL Ready mapping and suitability for RPL. If you are using RPL as assessment for this competency, you and your assessor  once you have collected your evidence, will  undertake a structured professional conversation about your evidence in order to assess your  competency.

Workplace project assessment - students are required to provide a written report add/or presentation of your project showing evidence of your engagement with the elements of the competency, underpinning knowledge and use of appropriate skills.

Students undertaking study in this unit of competency are required to complete tasks that include:

  • the completion of ACDS learning material activities
  • application of knowledge to their workplace
The application of knowledge to their workplace task is negotiated with the student and might include the development of resources for clients, that application of your  knowledge to meet your  client’s needs and  implementing new initiatives in the workplace or your practice, completion of case studies and online research.

Assessment Matrix

Course Overview: Access Course Overview