Course Title: Establish effective workplace relationships
Part B: Course Detail
Teaching Period: Term2 2013
Course Code: EMPL5641C
Course Title: Establish effective workplace relationships
School: 345T Media and Communication
Campus: City Campus
Program: C4276 - Certificate IV in Sound Production
Course Contact : Program Administration
Course Contact Phone: +61 3 99254815
Course Contact Email:firstname.lastname@example.org
Name and Contact Details of All Other Relevant Staff
Teacher: John Favaro
Phone: 9925 4815
Nominal Hours: 50
Pre-requisites and Co-requisites
This course will give students practical lessons and experience in building effective relationships in a work place and/or industry by participating in group work.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title:
BSBWOR401A Establish effective workplace relationships
Element 1 Collect, analyse and
1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance
1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs
1.3 Implement consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes
1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches
1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required
Element 2 Develop trust and confidence
2.1 Treat all internal and external contacts with integrity, respect and empathy
2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships
2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
2.4 Adjust interpersonal styles and methods to meet
2.5 Encourage other members of the work team to follow examples set, according to organisation's policies and procedures
Element 3 Develop and maintain
3.1 Use networks to identify and build relationships
3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation
Element 4 Manage difficulties into
4.1 Identify and analyse difficulties, and take action to rectify the situation within the requirements of the organisation and relevant legislation
4.2 Guide and support colleagues to resolve work difficulties
4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel
4.4 Manage poor work performance within the
4.5 Manage conflict constructively within the organisation's processes
On successful completion of this unit, you will be able to build effective workplace relationships and networks within an industry.
Details of Learning Activities
• Classroom delivery
• Assessment of working groups
• Assessment of industry placement
|1-2||Resume writing||1.1, 1.5|
|3-4||Interview Skills||1.1, 2.2|
|5-6||From consultation to implementation||2.1 - 3.3|
|7-8||Effective workplace relationships||2.1 - 3.3|
|13-14||Networking||2.1 - 4.5|
|15-16||Resolving difficulties in the workplace||4.1 - 4.5|
|17-18||Conflict resolution||4.1 - 4.5|
|19-20||Assessment and Review||3.1 - 4.5|
Overview of Assessment
This course involves simulated workplace learning and deals with the skills and knowledge required to set up and maintain workplace relationships. During the course you will gain valuable professional industry experience by working on group projects.
Assessment tasks in this unit are either ungraded or graded. Ungraded tasks provide the basis for ongoing feedback and can be considered as essential building blocks for more substantial (graded) assessment tasks.
To demonstrate competency in this course, you will need to complete the following pieces of assessment to a satisfactory standard. You will receive feedback on all assessment.
For further information on the grading system and criteria used, please refer to the course blackboard site.
Assessments in this unit are as follows:
• Students will undertake 40 hours work experience in industry.
• Students will be assessed on practical application of Workplace Relationships within their Major Project recording groups in the recording studio. This assessment will be made through holistic assessment of Work Integrated Learning project.
Grades used in this unit are as follows:
Grades which apply to curriculum-based courses:
Grades which apply to courses delivered in accordance with competency-based assessment, but which also use graded assessment:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved - Graded
NYC Not Yet Competent
DNS Did Not Submit for Assessment
The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency. These are available through the course contact in Program administration
The major learning experience involves studio based exercises, demonstration and production. It is strongly advised that students attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Cover Sheet for Submissions
All students must complete a submission cover sheet for each piece of submitted work.
Plagiarism - RMIT has a strict policy on plagiarism. For more information on this policy go to Academic Integrity
All students have access to the myRMIT copyright shell. The myRMIT copyright shell contains information on copyright, plus also examples on how to use copyright works as part of your projects and assignments.
Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Please refer to the following URL for extensions and special consideration:
Student Progress Committee
This committee promotes the early identification of students who are not achieving acceptable academic performance. The committee provides identified students with assistance and seeks to ensure such students are aware of the range of support services available to them at the University. Student Progress Committee (SPC)
Students are offered opportunities to provide feedback through a variety of mechanisms including online surveys conducted at the end of each course or semester, student complaints and Student Staff Consultative Committees
Course Overview: Access Course Overview