Course Title: Communicate in the workplace

Part A: Course Overview

Program: C4278

Course Title: Communicate in the workplace

Portfolio: DSC

Nominal Hours: 30.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


Brunswick Campus


320T Design (TAFE)

Face-to-Face or Internet

Course Contact: Garry Amy

Course Contact Phone: +61 3 9925 4819

Course Contact Email:

Course Description

This unit describes the performance outcomes, skills and knowledge required to participate in clear and logical workplace communication including, written and spoken communication

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

ICPSU262C Communicate in the workplace


1.  Convey and handle information

2.  Give and follow simple routine instructions

3.  Participate in small informal work groups

4.  Interact with clients

Learning Outcomes

This unit covers the basic communication skills required to function effectively in the workplace.

Overview of Assessment

Evidence of the ability to:

   -  communicating clearly and precisely in a manner suitable to the work environment

   -  demonstrate an ability to find and use information relevant to the task from a variety of information sources

   -  written documents and oral reports and reports from colleagues

   -  evidence for assessment may be gathered from assessment of the unit of competency alone or through an integrated assessment activity.