Course Title: Determine and confirm client business requirements

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: BUSM6451C

Course Title: Determine and confirm client business requirements

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4299 - Certificate IV in Information Technology Networking

Course Contact : Geoff Moss

Course Contact Phone: +61 3 9925 4852

Course Contact Email:geoff.moss@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Teacher: Geoff Moss
Phone: 9925 4852
Email: geoff.moss@rmit.edu.au
Office: 51.07.01
 

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this course.

Course Description

This unit defines the competency required to Determine and confirm client business expectations as prescribed in the ICA11 Information and Communications Training Package.
When you undertake this unit you will develop the ability to gather, identify and record client business requirements, and to verify that the information is accurate, relevant and complete.
The outcome of the unit is for you to be able to gather information to determine business system requirements to meet a client’s expectations and needs. 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICAICT401A Determine and confirm client business requirements

Element:

1. Determine context of business need or problem

Performance Criteria:

1.1 Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used
1.2 Choose information-gathering method and develop questions appropriate to business problem
1.3 Develop objectives and identify expected outcomes to be achieved
1.4 Document the business problem
1.5 Submit documentation to appropriate person for substantiation

Element:

2. Gather information

Performance Criteria:

2.1 Use chosen information-gathering method to identify clients of the system and problems they encounter
2.2 Record client responses
2.3 Analyse gathered information to identify new system requirements and establish problem specifications
2.4 Document system requirements and problems
2.5 Analyse physical requirements and identify changes required to implement new systems

Element:

3. Confirm system specifications

Performance Criteria:

3.1 Check documentation to ensure it meets client business needs
3.2 Submit documentation to the client for verification of accuracy and approval
3.3 Make changes to the documentation as necessary and indicated by the client
3.4 Submit documentation to client for final approval or sign-off


Learning Outcomes


Activities in this course aim to develop your communication skills in negotiating with clients and stakeholders and to introduce you to project management skills and tasks. You will work as part of a team to ascertain the needs and expectations of a client in developing a project.

The activities aim to enhance your understanding and knowledge in determining and clarifying business problems, their scope and the means of gathering information about the cause of the problem and the possible solution to that problem.

Through class and work-based observation, activities and assignment you will:

  • Learn how to ascertain and clarify what a client’s needs or problems are
  • Learn how to gather information from a client and various sources
  • Develop solutions for the identified problem or need
  • Gather information to establish the system requirements and problems
  • Confirm and document system specifications for client approval 


Details of Learning Activities

Activities in this course are aimed at enabling you to understand the method of determining a business problem, develop some skills in gathering information and to document and confirm the business needs with your client.

You will work through an Integrated Assignment - Sporting Precinct which will involve other courses in the Certificate IV Information Technology Networking program.  In this Integrated Assignment you will be presented with a networking business problem where you and your colleagues, in a group, will be required to ascertain the requirements of the business clients from a business case study and through gathering relevant information about the problem presented to you.  You will be required to develop a network according to the specification set out in the Integrated Assignment and task requirements specified in class and on Blackboard.  There will be a range of class activities and exercises which you will be required to complete for each of the courses in the Integrated Assignment - Sporting Precinct.

For this course you will be required to develop:

  • a business case for the problem where you will ascertain and clarify what a client’s needs or problems are
  • gather information from a client and various sources to scope the project
  • clarify the system requirements and problems
  • develop solutions for the identified problem or need
  • present documentation for client approval
  • submit final documentation for sign-off

As part of this course you will also complete a short online course on Managing Small Projects from the website Lynda.com.  On completion of this short course you will receive a certificate, a copy of which you will be required to submit.
You should retain a copy of the certificate for your Resume or CV.

The Internet and YouTube videos will be used as a learning tool and a resource for you to seek and locate relevant information.
Learning activities may be modified during the semester to meet the needs of your current program and, in the case of trainees, the needs of their workplace.

Activities may be modified in light of the materials and presentations in the related courses and any modifications made to these courses.
 


Teaching Schedule

Teaching Schedule - ICAICT401A - Determine and confirm client business requirements
WeeksTopicSoftware /
Reading
 
Practical ExercisesAssessment
1

Introduction to topic
Introduction to Integrated Assignment – Sports Precinct
Determining a business problem
Defining the problem

See reading list and online resources
PowerPoints
 
Class pracs 
2Individual business problem
Methods of information gathering
Identify clients and gathering information
Stakeholders
project objectives
 
Lynda.com certificate course: Managing Small Projects
See reading list and online resources
PowerPoints
 

Lynda.com certificate course: Managing Small Projects
Ascertaining a workplace problem
Group activities

 
3

Gather information
Confirm system specifications

Online resources, InternetAscertaining a workplace problem
Group activities
Lynda.com certificate course: Managing Small Projects
4Identification of individual problems;See reading list and online resources
PowerPoints 

Ascertaining a workplace problem
Assets list & prices
Excel exercises

Integrated Assignment – Sports Precinct
Assets list & prices

5Gather information
Confirm system specifications
Online resources, InternetGroup activities
Excel exercises
Invoice

Integrated Assignment – Sports Precinct
Invoice

6Documenting problem and confirming nature and extent of problemSee reading list and online resources YouTubeGroup activities
Business Case

Integrated Assignment – Sports Precinct
Business Case

7Documenting problem and confirming nature and extent of problemSee reading list and online resources YouTubeWBS

Integrated Assignment – Sports Precinct
Work Breakdown Structure (WBS)

8Documenting problem and confirming nature and extent of problemSee reading list and online resourcesGantt chart

 

9Documenting problem and confirming nature and extent of problemSee reading list and online resourcesGantt chart

Integrated Assignment – Sports Precinct
Gantt chart

10Documenting problem and confirming nature and extent of problemSee reading list and online resourcesGroup activities
Scoping assignment project

Integrated Assignment – Sports Precinct
Scope Document

11    
12Developing tender proposals Developing tender proposals 
13Structure of Tender Proposals   
14Project Tender Proposal   
15Project Tender Proposal   
16Project Tender Proposal   
17Project Tender Proposal  Integrated Assignment – Sports Precinct
Project Tender Proposal
18    

Weekly program shown above does not necessarily relate to consecutive weeks.  Teaching and assessment will continue on an ad hoc basis throughout the semester, based on student and group needs.
Delivery of program will also depend on delivery of other courses in the Integrated Assignment.  In 2015-16, the Integrated Assignment - Sporting Precinct will commence in week 8 of Semester 2, 2015 and its delivery will continue until the end of semester 1, 2016 with both the Integrated Assignment and the Integrated Project - Airport.  Structural timetable differences occur due to administrative issues.
The course will be delivered in relation to student needs and, in the case of trainees, practices in their workplace.


Learning Resources

Prescribed Texts


References


Other Resources

All relevant materials will be on Blackboard.

Managing Small Projects from the website Lynda.com

PowerPoint Presentations:

  • ICAA4041A Determine and confirm client business expectations.pptx
  • Managing Small Projects.pptx


Overview of Assessment

Assessment in this course is competency based.  You must be competent in all elements to successfully complete the course.

Your assessment will involve a range of activities and an integrated assignment which will include a number of courses within the Certificate IV Information Technology Networking program.

The assessment will involve both in-class and group-based elements. It will also involve observation of your understanding, knowledge and practice of the elements in both the theoretical and practical environment.

You will work in a team on a range of activities leading to the production of an integrated assignment and an integrated project. The major part of your assessment will be in these integrated tasks.
 


Assessment Tasks

Assessment in this course is competency based assessment.  You must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

This course will be part of two clusters of courses involving an Integrated Assignment and an Integrated Project.

The Integrated Assignment – Sporting Precinct will involve a cluster of five (5) courses, viz.:

  • ICAICT401A Determine and confirm client business requirements
  • ICAPMG401A Support small scale IT projects
  • ICTTEN4198A Install, configure and test an internet protocol network
  • ICTTEN4199A Install, configure and test a router
  • ICANWK404A Install, operate and troubleshoot a small enterprise branch network

The Integrated Project – Airport will form part of the learning and training for the courses within a cluster of six (6) courses, viz.:

  • ICAICT401A Determine and confirm client business requirements
  • ICANWK404A Install, operate and troubleshoot a small enterprise branch network
  • ICAPMG401A Support small scale IT projects
  • ICCTEN5200A Install, configure and test a local area network switch
  • ICANWK403A Manage network and date integrity
  • ICANWK406A Install, configure and test network security

The primary assessment task will be an Integrated Assignment - Sporting Precinct which will involve other courses in the Certificate IV Information Technology Networking program.  You will be assessed separately in those other courses, while some components and topics assessed in this course will be relevant to assessment in those other courses as well.

In this course you will be required to submit the following as part of the Integrated Assignment:

  • Business Case
  • Assets List
  • Work Breakdown Structure (WBS)
  • Invoice
  • Scope Document
  • Project Tender - This will be a report incorporating the above documents for sign-off

Also included will be:

  • a range of practical class activities
  • short online course on Managing Small Projects from the website Lynda.com


Assessment Matrix

Assessment in this course is competency based assessment. You must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

Assessment Matrix
ElementIntegrated AssignmentPrac. TasksLynda.com
1.1x x
1.2x x
1.3x x
1.4xxx
1.5xx 
2.1x x
2.2x x
2.3x x
2.4xxx
2.5x x
3.1x  
3.2x  
3.3x  
3.4x  

Other Information

Access to an internet connected computer outside of class times – Internet connected computers are available in the School of Vocational Health and Sciences labs on levels 4, 6 or 8 of building 51, 81 Victoria Street, Melbourne.
Further lab access can be found in the student lab on level 3 (ground floor) of Building 8, in Swanston Street, Melbourne; as well as RMIT Libraries.

Plagiarism
RMIT has a strict policy on plagiarism. Please refer to the RMIT website for more information on this policy.  http://www1.rmit.edu.au/browse;ID=sg4yfqzod48g1

Late work
Late work that is submitted without an application for an extension will not be corrected.

Extension of Time for submission of assessable work
A student may apply for an extension of up to 7 days from the original date. They must lodge the application form (available on the web:  http://www1.rmit.edu.au/students/assessment/extension) at least the day before the due date. The application is lodged with the School Admin Office on Level 6, Building 51. Students requiring longer extensions must apply for Special consideration.

Special consideration Policy (Late Submission)
Students requiring longer extensions must apply for Special consideration. Form available online at:  http://www1.rmit.edu.au/students/specialconsideration/online.
For missed assessments such as exams and tests, you (and your doctor, if you are ill) must fill out a special consideration form. This form must be lodged at the HUB or online with supporting evidence (e.g. medical certificate) prior to, or within 48 hours of the scheduled time of the exam or test.

If you miss an assessment task due to unavoidable circumstances you need to follow the procedure of special consideration and apply within the allowed time frame.

If you have any questions about this assessment process, feel free to email me on:
geoff.moss@rmit.edu.au 

Course Overview: Access Course Overview