Course Title: Use targeted communication skills to build relationships
Part A: Course Overview
Program: C4313 Certificate IV in Community Development
Course Title: Use targeted communication skills to build relationships
Portfolio: DSC Portfolio Office
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG5957C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face or Internet or Workplace |
Term1 2013 |
Course Contact: Julian Silverman
Course Contact Phone: +61 3 9925 4578
Course Contact Email: julian.silverman@rmit.edu.au
Course Description
This unit describes the knowledge and skills required to build and use targeted communication skills in order to build relationships with colleagues and clients in community work.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None.
National Competency Codes and Titles
National Element Code & Title: |
CHCCOM403A Use targeted communication skills to build relationships |
Elements: |
Communicate effectively with clients and staff Contribute to the implementation of effective communication strategies Facilitate discussions Identify communication strategies to build relationships with clients who are involuntary or present communication challenges Use specific communication techniques to maintain constructive interaction |
Learning Outcomes
Overview of Assessment
Assessment is ongoing throughout the course. Assessment will incorporate a range of methods to assess performance and the application of knowledge and skills and will include:
- Self and Supervisor Assessment
- Simulation