Course Title: Use targeted communication skills to build relationships

Part A: Course Overview

Program: C4313

Course Title: Use targeted communication skills to build relationships

Portfolio: DSC

Nominal Hours: 55.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG5957C

City Campus

TAFE

365T Global Studies, Soc Sci & Plng

Face-to-Face or Internet or Workplace

Term1 2013

Course Contact: Julian Silverman

Course Contact Phone: +61 3 9925 4578

Course Contact Email: julian.silverman@rmit.edu.au


Course Description

This unit describes the knowledge and skills required to build and use targeted communication skills in order to build relationships with colleagues and clients in community work.


Pre-requisite Courses and Assumed Knowledge and Capabilities

None.



National Competency Codes and Titles

National Element Code & Title:

CHCCOM403A Use targeted communication skills to build relationships

Elements:

Communicate effectively with clients and staff

Contribute to the implementation of effective communication strategies

Facilitate discussions

Identify communication strategies to build relationships with clients who are involuntary or present communication challenges

Use specific communication techniques to maintain constructive interaction


Learning Outcomes

  


Overview of Assessment

Assessment is ongoing throughout the course. Assessment will incorporate a range of methods to assess performance and the application of knowledge and skills and will include:

- Self and Supervisor Assessment
- Simulation