Course Title: Meet information needs of the community

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: HWSS5688C

Course Title: Meet information needs of the community

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4313 - Certificate IV in Community Development

Course Contact : Julian Silverman

Course Contact Phone: +61 3 9925 4578

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the knowledge and skills required to work with the community and individuals to identify and address their information needs.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCINF407D Meet information needs of the community


Address information requirements

Performance Criteria:

2.1 Where possible, access existing information sources to meet individual/community needs
2.2 Routinely evaluate adequacy of existing information sources and materials to meet needs
2.3 Where new information materials need to be developed, explore options in consultation with users and stakeholders
2.4 In planning development of new information/ materials, address all aspects of implementation including:
-content, structure and relevance
-financial, technological and staffing resourcing
-staff training needs
2.5 Implement strategies to continuously improve effectiveness of information materials and systems


Identify information requirements

Performance Criteria:

1.1 Employ appropriate mechanisms to identify information requirements of the community and specific groups
1.2 Collect and maintain current, accurate and comprehensive information on a range of relevant issues/services for the group to ensure information needs will be met
1.3 Identify gaps or inadequacies in the information base and implement strategies to address them

Learning Outcomes


Details of Learning Activities

You will attend an all-day workshop in which you will participate in activities including role-plays, discussions and presentations related to engaging communities in the community development process as part of specific initiatives. You will be presented with information relating to the central themes of the unit including theories and skills relating to identifying and addressing the information needs of your community, including information relating to services and issues of relevance.

Teaching Schedule

Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.


Week 8Class ContentLearning Elements
Meet information needs of the communityCommunity information campaigns are an important aspect of community development work. This session will involve students in a range of practical group and individual exercises that will enable them to plan and implement community information campaigns.1. Identify information requirements
2. Address information requirements

Learning Resources

Prescribed Texts

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources.


Other Resources

You will be issued a reading kit that includes links to relevant web resources upon commencement of this course. It will contain articles and instructional materials that relate to this workshop and it will be developed in consultation with industry experts in the community development sector.

Web links for this workshop:
Building Strong Communities through Information Exchange – A Community Information Toolkit
Toolkit for Indigenous Service Provision – Department of Families, Housing, Community Services and Indigenous Affairs

Overview of Assessment

Assessment is ongoing throughout the course. Assessment will incorporate a range of methods to assess performance and the application of knowledge and skills and will include:

- Community Development Case Study
- Self and Supervisor Assessment

Assessment Tasks

In order to demonstrate competence in this course you will need to satisfactorily complete the following assessment tasks:

Community Development Case Study
The community development case study will demonstrate how you have planned, implemented and monitored your project that you have undertaken with a community group or organisation. In order to satisfy the requirements of this course, you must demonstrate your ability to identify and address information needs of your community and how you are able to effectively provide community information to ensure maximum participation and outcomes for community members. Your case study will also include developing a project reference group, resourcing the project, supporting community leadership and formulating a monitoring and evaluation plan. Evidence of this will be in the form of a carefully documented plan including provision of identified needs for information to key individuals and groups including specific dates, information needs discussed and information provided.

Self and Supervisor Assessment
You and your supervisor will be asked to evaluate your ability to identify and address information needs of your community. In particular you will be evaluated on your ability to identify and address the information needs of your community.

Assessment Matrix

Course Overview: Access Course Overview