Course Title: Establish and maintain effective networks

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: HWSS5690C

Course Title: Establish and maintain effective networks

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4313 - Certificate IV in Community Development

Course Contact : Julian Silverman

Course Contact Phone: +61 3 9925 4578

Course Contact Email:julian.silverman@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None.

Course Description

This unit describes the knowledge and skills required to establish and maintain formal and informal networks that directly impact on the effective operation of the organisation.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCNET402B Establish and maintain effective networks

Element:

Develop cooperative working relationships and strategic alliances with other organisations

Performance Criteria:

1.1 Gather information about relevant services, organisations and key people and store, maintaining currency and accessibility
1.2 Provide information about own service to other organisations and liaise with staff from relevant organisations on a formal and informal basis to optimise client service delivery
1.3 Share resources, where possible, with other organisations to overcome duplication in service delivery

Element:

Develop cooperative working relationships and strategic alliances with other organisations

Performance Criteria:

4.1 Gather information about relevant services, organisations and key people and store, maintaining currency and accessibility
4.2 Provide information about own service to other organisations and liaise with staff from relevant organisations on a formal and informal basis to optimise client service delivery
4.3 Share resources, where possible, with other organisations to overcome duplication in service delivery

Element:

Maintain networks

Performance Criteria:

3.1 Maintain networks and other work relationships to provide identifiable benefits for clients and the organisation
3.2 Apply appropriate time and effort to establishing and maintaining networks to assist achievement of work outcomes
3.3 Follow protocols for communication between network participants and services including those relating to confidentiality
3.4 Provide advocacy to develop working relationships between client and other organisations/agencies
3.5 Identify cultural diversity within networks and ensure communication is appropriate

Element:

Represent the organisation

Performance Criteria:

2.1 Promote a positive image of the organisation at available opportunities
2.2 Effectively communicate issues, policies and practices of the organisation to a range of audiences in an appropriate format
2.3 Handle complaints about services in accordance with organisation procedures


Learning Outcomes


  


Details of Learning Activities

You will attend an all-day workshop in which you will participate in activities including discussions and presentations related to engaging communities in the community development process as part of specific initiatives. Self-directed study activities to be completed outside of the workshop include establishing and maintaining effective networks in order to develop cooperative working relationships and strategic alliances with other organisations.


Teaching Schedule

Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.

 

Elective Unit 4
Class ContentLearning Elements
Establish and maintain effective networksThis workshop will develop the student’s ability to network with other organisations and groups in order to build relationships central to community development work. The session will involve presentations delivered by staff and group exercises, as well as practice presentations from students.1. Develop cooperative working relationships and strategic alliances with other organisations
2. Represent the organization
3. Maintain networks


Learning Resources

Prescribed Texts

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software. You will also have access to the library resources.


References


Other Resources

You will be issued a reading kit that includes links to relevant web resources upon commencement of this course. It will contain articles and instructional materials that relate to this workshop and it will be developed in consultation with industry experts in the community development sector.

Web links for this workshop:
Resource Bank – Australian Institute for Community Practice and Governance
http://www.ourcommunity.com.au/training/training_article.jsp?articleId=3240
Resource guide for planning effective community drug prevention – Victorian Premier’s Drug Prevention Council
http://www.health.vic.gov.au/vdapc/archive/drug_prev_guide.pdf


Overview of Assessment

Assessment is ongoing throughout the course. Assessment will incorporate a range of methods to assess performance and the application of knowledge and skills and will include:

- Community Development Case Study
- Evaluation Report
- Self and Supervisor Assessment


Assessment Tasks

In order to demonstrate competence in this course you will need to satisfactorily complete the following assessment tasks:

Community Development Case Study
The community development case study will demonstrate how you are able to engage and consistently work with a group of community service organisations in order to build effective networks. In order to satisfy the requirements of this course your plan must demonstrate how you are able to effectively network for and with your community with others groups and organisations. You will be asked to provide a summary of a formal or informal presentation about your organisation, group or project that you have presented to this network.

Evaluation Report
You will be asked to complete a report evaluating the effectiveness of your networking as part of your community development project. This will include examining how you are able to network within a community services context. In addition to this, you will be asked to reflect on how you are able to develop cooperative working relationships and strategic alliances with other organisations, while representing your organisation and maintain networks.

Self and Supervisor Assessment
You and your supervisor will be asked to describe how you work in an ongoing and collaborative way with a range of organisations, services and groups to develop working relationships. In particular you will be assessed on your ability to represent your organisational project and to develop strategic alliances with other organisations, represent the organization and maintain networks.


Assessment Matrix

Course Overview: Access Course Overview