Course Title: Communicate effectively with clients
Part B: Course Detail
Teaching Period: Term1 2015
Course Code: NURS5236C
Course Title: Communicate effectively with clients
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C4319 - Certificate IV in Massage Therapy Practice
Course Contact : Joshua Davies
Course Contact Phone: +61 3 9925 4333
Course Contact Email:firstname.lastname@example.org
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 90
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This unit of competency describes a detailed level of knowledge of anatomy and physiology required to confirm physical health status.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title:
HLTCOM404C Communicate effectively with clients
1.Establish professional relationship with the client
1.1 Evaluate practice to maintain a high standard of client service
2.Provide effective response to client enquiries
2.1 Present relevant information clearly and comprehensively and in sufficient detail to meet the needs of the enquirer
3.Respond effectively to difficult or challenging behaviour
3.1 Plan responses to difficult or challenging behaviour and manage appropriately
4.Use basic counselling skills as required to facilitate treatment
4.1 Determine need for basic counselling
Details of Learning Activities
All class learning materials, notes and other key learning resources can be accessed via myRMIT at www.rmit.edu.au/learninghub.
A combination of activities will support student’s learning in this course, such as:
• Face-to-face &/or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL) in the student & clinical practice environment, during simulations and classroom based learning
• Work experience &/or placements observation of performance in the workplace will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussions and activities to support and collaborate with other students in your course and debate and discuss ideas
• Utilise and develop critical research and cognitive skills to find credible sources of health information
• Self-directed study time (eg. readings or activities around theory) to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform
• It is strongly recommended that students partner up with fellow students in order to practice assessment, treatment and palpation techniques
DATE of CLASS and DETAILS of TOPICS
Lesson 1 Body Organisation
Lesson 2 Cells & Tissues
Lesson 3 Brain & Cranial Nerves
Lesson 4 Spinal Cord
Lesson 5 Endocrine System
Lesson 6 Blood
Lesson 7 Heart
Lesson 8 Blood Vessels
WET LAB NO. 1 Heart Dissection Activity Sheet 1 DUE
Lesson 9 Lymphatic
WET LAB NO. 2 Kidney Dissection Activity Sheet 2 DUE
Lesson 12 Digestive System
Fri 6/3 NO Class or Campus attendance required
Self-Directed Learning ONLY
Tues 10/3 Lesson 13 Skin
Lesson 14 Sensory System
Wed 11/3 Lesson 15 Reproductive System 1st Attempt Quiz 9
Lesson 16 Muscular System
Thurs 12/3 WET LAB NO. 3 Skeletal Bones (Long Bone
Activity Sheet 3 DUE
Lesson 17 Skeletal System
Fri 13/3 NO Class or Campus attendance required
Biel, A 2005 Trail guide to the body, Books of Discovery, CO, USA
Overview of Assessment
Assessment for this course forms part of the Cert IV in Massage Therapy Practice.
Assessment is typically based around written and/or online tests, assignments, reflective journals, evidence portfolio’s, logbooks and/or practical demonstrations.
Assessment may also take place in a simulated work situation such as a supervised student clinic.
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Assessment is undertaken through successful completion of all assessment activities and classroom, project & industry participation.
Assessments are spaced across the duration of the course, in order for your teacher to provide you with progressive feedback.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An RMIT assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document, the Assessment policies and procedures manual (http://www.rmit.edu.au/browse;ID=ln1kd66y87rc).
1. WET LABS x 3 (attendance and activity sheet completion)
 Requires 100% attendance for competency*
 WET LAB Activity Sheets MUST be submitted during the allocated WET LAB*
 All Lab activity sheets MUST be completed to a satisfactory level
 Verbal challenges may be included to determine competency
2. Online Quiz x 10 topics
 Requires 100% correctly answered for all quiz topics
 Each attempt will contain different questions due to random selection pool
 Maximum of three (3) attempts per quiz topic (30 minutes per quiz attempt)
 Quiz No. 1, 2, 3, 4 & 5
MUST be successfully completed by 5pm Friday 6/3/15
 Quiz No. 6, 7, 8, 9 & 10
MUST be successfully completed by 5pm Monday 16/3/15
Course Overview: Access Course Overview