Course Title: Allocate treatment appointments according to priority

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: DENT5833C

Course Title: Allocate treatment appointments according to priority

School: 155T Life & Physical Sciences

Campus: City Campus

Program: C4320 - Certificate IV in Dental Assisting

Course Contact : Ms. Eleanor Schroeder

Course Contact Phone: +61 3 9341 1412

Course Contact Email:eleanor.schroeder@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 10

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This unit must be assessed after successful achievement of pre-requisites:
 HLTAMBFC301D Communicate with clients and colleagues to support health care
 HLTFA311CA Apply first aid

Course Description

This unit of competency describes the skills and knowledge required for a dental assistant to provide an effective and efficient triaging service for clients seeking emergency dental care
All procedures are carried out in accordance with occupational health and safety policies and procedures, current infection control guidelines, Australian and New Zealand Standards, State/Territory legislative requirements and organisation policy


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTDA416C Allocate treatment appointments according to priority

Element:

Communicate options available to clients and carers

Performance Criteria:

Actively encourage clients to provide complete information without embarrassment or hesitation
1.2 Record relevant information accurately and legibly
1.3 Assist clients and/or carers to complete data forms as required
1.4 Check accuracy of information with the client or where appropriate carer/guardian
1.5 Collate charts and records for operator
1.6 Maintain client confidentiality

Element:

Establish priority level of care

Performance Criteria:

2.1 Advise immediately operator or an appropriate person if a client may be at risk
2.2 Advance the level of priority for clients who require immediate attention
2.3 Identify clients who are given priority but do not require referral to an oral surgeon or other hospital specialist
2.4 Identify clients who present with pain but do have a risk of serious medical or dental complication

Element:

Obtain and record client data

Performance Criteria:

3.1 Assist with the management of client expectations regarding waiting times for emergency care
3.2 Manage questions in relation to the emergency visit
3.3 Provide guidance to clients who are not in pain and present for non-urgent treatment
3.4 Facilitate alternative non-urgent dental services


Learning Outcomes


1.1 Actively encourage clients to provide complete information without embarrassment or hesitation
1.2 Record relevant information accurately and legibly
1.3 Assist clients and/or carers to complete data forms as required
1.4 Check accuracy of information with the client or where appropriate carer/guardian
1.5 Collate charts and records for operator
1.6 Maintain client confidentiality

2.1 Advise immediately operator or an appropriate person if a client may be at risk
2.2 Advance the level of priority for clients who require immediate attention
2.3 Identify clients who are given priority but do not require referral to an oral surgeon or other hospital specialist
2.4 Identify clients who present with pain but do have a risk of serious medical or dental complication

3.1 Assist with the management of client expectations regarding waiting times for emergency care
3.2 Manage questions in relation to the emergency visit
3.3 Provide guidance to clients who are not in pain and present for non-urgent treatment
3.4 Facilitate alternative non-urgent dental services


Details of Learning Activities

Facilitator leads class discussion and class activities based on the student’s clinical experience based on the following topics.
Topic 1: General Principles of Triage.
 What is Triage?
 Triage Assessment.
 Safety at Triage.
 Dental Triage Treatment.
 Australian Triage Scale: Descriptors for Categories
 Re-Triage and Medical Emergency

Topic 2: Effective Triage Communication
 Patients code of behaviour
 Communication and managing stress
 Management General of Triage patients and dental practice resources

Topic 3: Types of Dental Trauma
 Dental Pain
 Mucosal lesions
 Swelling
 Dental Abscess
 Unable to open mouth
 Bleeding
 Dental Infections
 Surgical Complications
 Fractured Teeth
 Avulsed Teeth
 Maxillofacial Trauma


Topic 4: Types of Dental Triage Patients
 Children.
 Medically comprised patients.
 Socially compromised patients.
 Elderly.
 Victims of assault.
 Motor car/Motor bike casualties.


Topic 5. Triage Assessment.
Step 1: Identify the dental problem.
Step 2: Put the emergency plan into action.

Topic 6: Patient Triage Records
 Patient Record (computerised and or paperbased)
 Health problems


Teaching Schedule

In class block release - 4 blocks per year.


Learning Resources

Prescribed Texts

There are no prescribed textbooks  for this unit.


References


Other Resources

References                                                                                                                                                                                                                                                                              

Bird, D., Robinson, D. (2012) Modern Dental Assisting 10th Ed. W.B. Saunders, Sydney

Other Resources

APAN - Group - Application Navigation: https://community.apan.org/es/p/whix08.aspx/

Calling Triple Zero: http://www.ambulance.vic.gov.au/Education/Calling-Triple-0/Calling-Triple-0.html/


Clinical Pathway:Approach To The Patient With Dental Trauma http://www.ebmedicine.net/topics.php?paction=showTopicSeg&topic_id=32&seg_id=606\


Dental Emergencies & Trauma http://www.exodontia.info/DentalTrauma.html\


Dental Trauma Animation Video http://www.yourpracticeonline.com.au/dental-trauma-video.html\


Emergency Dental Management Online: http://www.edmo.net.au/index.aspx\


Guidelines for Triage Education and Practice: http://www.sgnor.ch/uploads/tx_frptaggeddownloads/edupack_Triage_ATS.pdf\

Review of the Dental Trauma Guide; an interactive guide to evidence-based trauma management
http://www.nature.com/ebd/journal/v12/n4/fig_tab/6400830f3.html\

The Facial Surgery: http://www.thefacialsurgery.com/photogallery.html\


Virtual Ambulance Tour: http://www.ambulance.vic.gov.au/Education/Interactive-Activities.html\

 


Overview of Assessment

Assessment will be in the form of a written assignment and third party evidence.


Assessment Tasks

To successfully complete the unit of competency the student must complete and submit the following:
• Third Party Evidence form completed by the Workplace Supervisor
• Case Study
 


Assessment Matrix

Other Information

A NYC (Not Yet Competent) result is managed as follows:
• The marked coversheet will provide the student on what questions to resubmit.
• The student will have two weeks to submit the resubmission from the date of receiving the resubmission.
• The student will submit the original marked assessment (including original marked coversheet) and the resubmission answers that have been researched.
• The student with a resubmission is strongly advised to contact the principal teacher to clarify any aspects of the resubmission or arrange for a private tutorial.
Please note: Failure to undertake the above mentioned to achieve a CA result for the assessment will result in a student being deemed NYC and requiring re-enrolment incurring additional fees and a meeting with the Program Coordinator.
 

Course Overview: Access Course Overview