Course Title: Allocate treatment appointments according to priority
Part B: Course Detail
Teaching Period: Term1 2013
Course Code: DENT5833C
Course Title: Allocate treatment appointments according to priority
School: 155T Life & Physical Sciences
Campus: City Campus
Program: C4320 - Certificate IV in Dental Assisting
Course Contact : Ms. Eleanor Schroeder
Course Contact Phone: +61 3 9341 1412
Course Contact Email:eleanor.schroeder@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 10
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This unit must be assessed after successful achievement of pre-requisites:
 HLTAMBFC301D Communicate with clients and colleagues to support health care
 HLTFA311CA Apply first aid
Course Description
This unit of competency describes the skills and knowledge required for a dental assistant to provide an effective and efficient triaging service for clients seeking emergency dental care
All procedures are carried out in accordance with occupational health and safety policies and procedures, current infection control guidelines, Australian and New Zealand Standards, State/Territory legislative requirements and organisation policy
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTDA416C Allocate treatment appointments according to priority |
Element: |
Communicate options available to clients and carers |
Performance Criteria: |
Actively encourage clients to provide complete information without embarrassment or hesitation |
Element: |
Establish priority level of care |
Performance Criteria: |
2.1 Advise immediately operator or an appropriate person if a client may be at risk |
Element: |
Obtain and record client data |
Performance Criteria: |
3.1 Assist with the management of client expectations regarding waiting times for emergency care |
Learning Outcomes
1.1 Actively encourage clients to provide complete information without embarrassment or hesitation
1.2 Record relevant information accurately and legibly
1.3 Assist clients and/or carers to complete data forms as required
1.4 Check accuracy of information with the client or where appropriate carer/guardian
1.5 Collate charts and records for operator
1.6 Maintain client confidentiality
2.1 Advise immediately operator or an appropriate person if a client may be at risk
2.2 Advance the level of priority for clients who require immediate attention
2.3 Identify clients who are given priority but do not require referral to an oral surgeon or other hospital specialist
2.4 Identify clients who present with pain but do have a risk of serious medical or dental complication
3.1 Assist with the management of client expectations regarding waiting times for emergency care
3.2 Manage questions in relation to the emergency visit
3.3 Provide guidance to clients who are not in pain and present for non-urgent treatment
3.4 Facilitate alternative non-urgent dental services
Details of Learning Activities
Facilitator leads class discussion and class activities based on the student’s clinical experience based on the following topics.
Topic 1: General Principles of Triage.
 What is Triage?
 Triage Assessment.
 Safety at Triage.
 Dental Triage Treatment.
 Australian Triage Scale: Descriptors for Categories
 Re-Triage and Medical Emergency
Topic 2: Effective Triage Communication
 Patients code of behaviour
 Communication and managing stress
 Management General of Triage patients and dental practice resources
Topic 3: Types of Dental Trauma
 Dental Pain
 Mucosal lesions
 Swelling
 Dental Abscess
 Unable to open mouth
 Bleeding
 Dental Infections
 Surgical Complications
 Fractured Teeth
 Avulsed Teeth
 Maxillofacial Trauma
Topic 4: Types of Dental Triage Patients
 Children.
 Medically comprised patients.
 Socially compromised patients.
 Elderly.
 Victims of assault.
 Motor car/Motor bike casualties.
Topic 5. Triage Assessment.
Step 1: Identify the dental problem.
Step 2: Put the emergency plan into action.
Topic 6: Patient Triage Records
 Patient Record (computerised and or paperbased)
 Health problems
Teaching Schedule
In class block release - 4 blocks per year.
Learning Resources
Prescribed Texts
There are no prescribed textbooks for this unit. |
References
Other Resources
References
Bird, D., Robinson, D. (2012) Modern Dental Assisting 10th Ed. W.B. Saunders, Sydney
Other Resources
APAN - Group - Application Navigation: https://community.apan.org/es/p/whix08.aspx/
Calling Triple Zero: http://www.ambulance.vic.gov.au/Education/Calling-Triple-0/Calling-Triple-0.html/
Clinical Pathway:Approach To The Patient With Dental Trauma http://www.ebmedicine.net/topics.php?paction=showTopicSeg&topic_id=32&seg_id=606\
Dental Emergencies & Trauma http://www.exodontia.info/DentalTrauma.html\
Dental Trauma Animation Video http://www.yourpracticeonline.com.au/dental-trauma-video.html\
Emergency Dental Management Online: http://www.edmo.net.au/index.aspx\
Guidelines for Triage Education and Practice: http://www.sgnor.ch/uploads/tx_frptaggeddownloads/edupack_Triage_ATS.pdf\
Review of the Dental Trauma Guide; an interactive guide to evidence-based trauma management
http://www.nature.com/ebd/journal/v12/n4/fig_tab/6400830f3.html\
The Facial Surgery: http://www.thefacialsurgery.com/photogallery.html\
Virtual Ambulance Tour: http://www.ambulance.vic.gov.au/Education/Interactive-Activities.html\
Overview of Assessment
Assessment will be in the form of a written assignment and third party evidence.
Assessment Tasks
To successfully complete the unit of competency the student must complete and submit the following:
• Third Party Evidence form completed by the Workplace Supervisor
• Case Study
Assessment Matrix
Other Information
A NYC (Not Yet Competent) result is managed as follows:
• The marked coversheet will provide the student on what questions to resubmit.
• The student will have two weeks to submit the resubmission from the date of receiving the resubmission.
• The student will submit the original marked assessment (including original marked coversheet) and the resubmission answers that have been researched.
• The student with a resubmission is strongly advised to contact the principal teacher to clarify any aspects of the resubmission or arrange for a private tutorial.
Please note: Failure to undertake the above mentioned to achieve a CA result for the assessment will result in a student being deemed NYC and requiring re-enrolment incurring additional fees and a meeting with the Program Coordinator.
Course Overview: Access Course Overview