Course Title: Contribute to continuous improvement processes within the education environment
Part B: Course Detail
Teaching Period: Term2 2014
Course Code: TCHE5853C
Course Title: Contribute to continuous improvement processes within the education environment
School: 360T Education
Campus: City Campus
Program: C4326 - Certificate IV in Education Support
Course Contact : Robyn Blaikie
Course Contact Phone: +61 3 9925 4838
Course Contact Email:robyn.blaikie@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Fiona Dean: Teacher
fiona.dean@rmit.edu.au
99254650
Nominal Hours: 45
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
No specific pre-requisite and co-requisite.
Course Description
This course deals with the skills and knowledge required for education support workers to contribute to a continuous improvement process in order to enhance levels of education service delivery.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCEDS412B Contribute to continuous improvement processes within the education environment |
Element: |
4. Consolidate opportunities for further improvement |
Performance Criteria: |
4.1 Document own work performance and use the information to identify opportunities for further professional development |
Element: |
1. Implement continuous improvement processes |
Performance Criteria: |
1.1 Demonstrate awareness of continuous improvement processes |
Element: |
2. Monitor service delivery as directed by teacher |
Performance Criteria: |
2.1 Record personal reflections relating to operations and services provided to the education community |
Element: |
3. Report on service delivery |
Performance Criteria: |
3.1 Articulate recommendations for action to be taken based on arguments for and against particular recommendations |
Learning Outcomes
This course applies in a variety of education contexts where it is essential for education support workers to review strategies in order to deliver optimum services. This course applies to work undertaken with appropriate guidance, support and supervision by a nominated teacher or other education professional. On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.
Details of Learning Activities
The student learning experience will be facilitated through participation in a range of activities:
Group discussion
Research assignments
Guest speakers
Oral and/or written questions on "What if?" scenarios
Individual and group projects - Completion of Projects will include negotiated independent study time and practical work relevant to the unit of competency.
Realistic simulations and role play
Practical demonstrations and direct observation of actual work and simulated work practice
Oral Presentations
Your program consists of a combination of learning activities through a range of delivery methods including: face to face teaching, online activities and Directed Study and you are expected to participate in professional placement. You work independently to complete Directed Study, however you are expected to complete all work given and will at times be required to show evidence that the work has been completed in this unit.
Teaching Schedule
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.
Semester 1
Week 1
Policies and procedures of continuous improvement processes of organisation
E1
Week 2
Organisation standards for service delivery and methods used in continuous improvement
E1
Week 3
Implementing, reviewing and improving quality of service for the organisation’s continuous improvement processes
E1 E2
Week 4
Benefits of continuous improvement and barriers to continuous improvement
E1
Assessment Task 1: Evidence Guide
Week 5
Recording personal reflections relating to operations and services provided to the workplace
E1 E2
Week 6
Monitoring service delivery
E1 E2
Week 7
Applying strategies to monitor service delivery
E1 E2
Week 8
Gathering and reviewing information and feedback on the effectiveness of service delivery from team members and stakeholders
E1 E2
Week 9
Reviewing information and feedback on the effectiveness of service delivery from team members
E1 E2
Week 10
Reviewing service delivery using feedback from all stakeholders and formulating recommendations for improvement
E1 E2
Week 11
Reporting on service delivery
E1 E2 E3
Week 12
Formulating recommendations for improvement
E1 E2 E3
Week 13
Articulating and recording recommendations
E1 E2 E3
Assessment Task 2: Project 1 – Research/Q&A
Week 14
Analysing and reporting issues and recommendations for action for improvement to relevant personnel
E1 E2 E3
Week 15
Processes for communicating recommendations and consolidating opportunities for further improvement
E1 E2 E3
Week 16
Adjusting operational plans in response to recommendations
E1 E3
Week 17-18
Reviewing and reflecting on professional development experiences e.g : Evidence Guide, Project 1, Observation/Demonstration; e.g. evidence of experience contributing to continuous improvement processes within the education/community environment , Third party
Semester 2
Week 1
The role of professional development in continuous improvement
E1 E4
Week 2
Responsibility for own professional development
E1 E4
Week 3
Documenting own work performance
E1 E4
Week 4
Using gathered information to identify opportunities for further professional development
E1 E4
Week 5
Formal opportunities to incorporate new knowledge and skills into work practice
E1 E4
Week 6
Informal opportunities to incorporate new knowledge and skills into work practice
E1 E4
Week 7
Demonstrating practical application of new knowledge and skills in the workplace
E1 E4
Assessment Task 3 : Project 2 Oral presentation/Q&A – Professional Development
Week 8
Policies and procedures related to workplace professional development
E1 E4
Week 9
Responsibilities of organisation in regards to professional development
E4
Week 10
Organisation standards for service delivery and methods used in continuous improvement of staff
E2 E4
Week 11
Processes for professional development
E4
Week 12
Time management
E1 E4
Week 13
Reviewing professional development effects
E1 E2 E3 E4
Week 14
Seeking feedback and responding to feedback
E1 E4
Week 15
Benefits of continuous improvement and barriers to continuous improvement
E2 E4
Week 16
Challenges and issues implementing improvement processes for self and organisation
E2 E4
Week 17-18
Reviewing and reflecting on professional development experiences
E1 E2 E3 E4
Assessment interview – review folio of final assessments e.g : Evidence Guide, Project 1 and 2, Observation/Demonstration; e.g. evidence of experience contributing to continuous improvement processes within the education/community environment , Third party
Learning Resources
Prescribed Texts
References
Other Resources
TEXTS AND EQUIPMENT
There are no set texts in this unit. RMIT will provide you with resources and tools for learning in this course through handouts, our online systems and access to facilities and relevant software. You will also have access to the library resources. It is recommended that you bring:
• Display folder with plastic sleeves
• Highlighter pens
• Notebook or loose leaf paper
• Headphones (use your own or they can be purchased from the City/Brunswick Library)
• USB (Memory stick)
Overview of Assessment
You must demonstrate an understanding of all elements of the competencies in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Direct observation of actual and simulated work practice
• Oral or written questioning
• Assignments and projects
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your courses assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document: http://www.rmit.edu.au/browse;ID=ln1kd66y87rc
Assessment Tasks
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
Assessment Task 1: Evidence Guide
Assessment Task 2: Project 1 – Research/Q&A
Assessment Task 3 : Project 2 Oral presentation/Q&A – Professional Development
Task 4: Project 3 Oral Presentation – Reflection of my professional development
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
Assessment tasks in this course are either formative or summative. Summative assessment tasks in this unit are assessed using the following competency based results:
CA – Competency achieved
NYC – Not Yet Competent
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency.
These are available from the course contact person (stated above).
Other Information
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
Attendance - The major learning experience involves participating in face to face classes. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. www.rmit.edu.au/policies/academicprogress
Feedback - Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Students will be asked to attend mid semester interviews with relevant teachers and Program Coordinator.
Special Consideration - All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Please see the RMIT website for further information. www.rmit.edu.au/students/assessment/extension
Academic Integrity and Plagiarism - RMIT University has a strict policy on plagarism and and academic integrity. Please refer to the website for more information on this policy.http://www.rmit.edu.au/students/academic-integrity
Course Overview: Access Course Overview