Course Title: Use targeted communication skills to build relationships

Part A: Course Overview

Program: C4328

Course Title: Use targeted communication skills to build relationships

Portfolio: DSC

Nominal Hours: 55.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG5957C

City Campus

TAFE

365T Global, Urban & Social Studies

Face-to-Face or Internet or Workplace

Term1 2014,
Term1 2015

Course Contact: Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact Email: xenia.girdler@rmit.edu.au


Course Description

This course describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust.


Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable



National Competency Codes and Titles

National Element Code & Title:

CHCCOM403A Use targeted communication skills to build relationships

Elements:

1. Communicate effectively with clients and staff

2. Contribute to the implementation of effective communication strategies

3. Use specific communication techniques to maintain constructive interaction

4. Facilitate discussions

5. Identify communication strategies to build relationships with clients who are involuntary or present communication challenges


Learning Outcomes

On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.
 


Overview of Assessment

The major tool used to assess this course is a third party report by a work-place supervisor during the your one hundred and sixty (160) hours of practical placement that will provide the learning opportunities necessary to develop the required skills, knowledge and attitude.