Course Title: Use targeted communication skills to build relationships
Part B: Course Detail
Teaching Period: Term1 2014
Course Code: MKTG5984C
Course Title: Use targeted communication skills to build relationships
School: 365T Global, Urban & Social Studies
Campus: Bundoora Campus
Program: C4328 - Certificate IV in Alcohol and Other Drugs
Course Contact : Xenia Girdler
Course Contact Phone: +61 3 9925 4660
Course Contact Email:email@example.com
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This course describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title:
CHCCOM403A Use targeted communication skills to build relationships
1. Communicate effectively with clients and staff
1.1Identify and use appropriate communication strategies to:
2. Contribute to the implementation of effective communication strategies
2.1Implement strategies to check on the effectiveness of communication with clients and colleagues
3. Use specific communication techniques to maintain constructive interaction
3.1Put in place strategies to develop a trusting relationship that will enable negotiation of communication barriers
4. Facilitate discussions
4.1Provide opportunities to fully explore all relevant issues
5. Identify communication strategies to build relationships with clients who are involuntary or present communication challenges
5.1Identify and address specific communication barriers such as:
On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.
Details of Learning Activities
An important part of the learning in this course is to understand the complex and interconnected nature of addiction and drug use and effective communication within this context. As a result, learning activities have been designed to be holistic and will complement and enhance your learning in other courses within the Certificate IV Alcohol and Other Drug Use over the year. Alongside workshops dealing specifically with communication you will also undertake 180 hours of practical placement where you will be required to demonstrate the competency required by this Unit (see performance criteria above).
• practical demonstrations
• reflective Journals
• practical placement
• group projects
• peer learning
• guest lecture
• group discussion
• teacher directed group activities/projects
• site visits (observations)
There are also activities which take place outside the nominated class time. In first semester you will go on a number of field trips:
• Aradale Psychiatric Hospital in Ararat. This field trip will provide you with an understanding of the socio-political history of Victoria’s mental health service system and insight into the days of the large institutions.
• Dax Gallery - an art gallery which houses one of the largest displays of art work created by people with mental illness (including addiction). This exhibition provides you with further understanding of our recent treatment of people experiencing a range of complex care issues.
• The Neighbourhood Justice Centre - a specialist magistrates court for people experiencing a range of complex social and health issues.
In addition to these field trips, you will also undertake:
Standard Mental Health First Aid program. This fourteen (14) hour program will be delivered in the first three weeks of semester one. Completing the Mental Health First Aid program will provide you with basic skills and knowledge to assist people experiencing a range of mental health issues - including addiction.
• Two day Motivational Interviewing workshop
• Two day workshop exploring the impact of addiction and incarceration on the Aboriginal and Torres Strait Island population
• One day workshop undertaking a mental state exam
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.
|1||A one day workshop introducing you to the principles of culturally sensitive practice|
|2||A one day introduction to working with people from the GLBTIQ community|
|3 - 6||14 hour Mental health First Aid course - providing you with knowledge and skills to build rapport and establish relationships with clients|
RMIT will provide you with resources and tools for learning in this
course through our online systems and access to specialised facilities and relevant software.
The University Library provides extensive services, facilities and study space as well as comprehensive collections of books, periodicals and other course related materials, such as DVD’s, magazines, slides, films etc. Computer laboratories with access to a wide range of desktop publishing software are also available. The library also has an expanding virtual collection of electronic resources and networks, including product data, e-books, electronic journals and newspapers, web based tutorials, online reference and document delivery services etc., all of which are accessible on campus, and off campus 24 hours per day. More information on library resources and services can be found at: http://www.rmit.edu.au/library
If you need additional support, visit RMIT’s Learning Lab, either in person or online: http://www.dlsweb.rmit.edu.au/lsu/
Overview of Assessment
The major tool used to assess this course is a third party report by a work-place suervisor during the your one hundred and eighty (180) hours of practical placement that will provide the learning opportunities necessary to develop the required skills, knowledge and attitude.
Assessment tasks in this course are either formative or summative. Formative tasks provide the basis for ongoing feedback and can be considered essential building blocks for the more substantial summative assessment tasks. Summative assessment tasks in this course are graded.
Feedback throughout the course may be written, verbal or a combination of both
To demonstrate competency in this course you need to complete each one of the following pieces of assessment to a satisfactory standard.
- Participation in the 14 hour mental health first aid course’s in-class activities (formative)
- Participation in the VTPU and GLBTIQ workshops and involvement in the in-class case studies and other activities (formative)
- Successful completion of one hundred & eighty (180) hours of placement - included an interview conducted with you and your placement supervisor by an RMIT assessor. This interview will take place during the June-August placement block.
Grades which apply to courses delivered in accordance with competency-based assessment (not graded).
CA Competency Achieved
NYC Not Yet Competent
DNS Did Not Submit for Assessment
An assessment matrix demonstrating alignment of assessment tasks with the relevant courses is available from the course contact person (stated above).
The major learning experience involves a combination of in-class exercises complimented by practical placement. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
You will receive feedback verbally for verbal presentations and written for written presentations by teachers on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency.
Student feedback at RMIT :
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Student progress policy :
Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work. This signed sheet acknowledges that you are aware of the plagiarism implications.
Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www.rmit.edu.au/students/specialconsideration
Penalties for Late Submission
If you have not been granted an extension or special consideration, late submission will be penalised as follows:
Assessment tasks submitted after the due date of submission shall receive a penalty of five per cent of the grades available for that assessment per day for each day late.
No assessment task shall be accepted more than three weeks after the due date without special consideration.
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
- You believe an error has occurred in the calculation of the grade; or,
- You believe the assessment did not comply with criteria published in the Course Guide; or,
- You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
Full details of the procedure (including appeals procedure) can be located at this RMIT site: http://www.rmit.edu.au/policies/academic#assessment
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity The RMIT library provides tools to assist with your referencing http://www.rmit.edu.au/library/info-trek/referencing
Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
- Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
- Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
- Piecing together text from one or more sources and adding only linking sentences;
- Copying or submitting whole or parts of computer files without acknowledging their source;
- Copying designs or works of art and submitting them as your original work;
- Copying a whole or any part of another student’s work; and
- Submitting work as your own that someone else has done for you.
Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 – and the RMIT Student Discipline Statute and Regulations - http://www.rmit.edu.au/browse;ID=11jgnnjgg70y
The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com
Course Overview: Access Course Overview