Course Title: Establish and maintain communication and relationships to support the recovery process

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: OHTH5556C

Course Title: Establish and maintain communication and relationships to support the recovery process

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C4328 - Certificate IV in Alcohol and Other Drugs

Course Contact : Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact

Name and Contact Details of All Other Relevant Staff

Chris Walters

9925 8268

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This course will enable students to communicate effectively with people experiencing mental health issues.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCMH403A Establish and maintain communication and relationships to support the recovery process


1. Develop communication strategies to effectively engage with people

Performance Criteria:

1.1 Identify the person's strengths and interests that may provide an opportunity to establish rapport

1.2 Apply appropriate communication strategies to establish rapport with person with mental health condition, their family, carer/s and work team

1.3 Apply communication strategies in a manner that acknowledges individual time requirements to establish rapport

1.4 Apply communication strategies in a manner that acknowledges cultural barriers to establishing rapport

1.5 Identify and respect the client's choice to involve others (e.g. carer/s, family and friends)

1.6 Apply communication strategies that acknowledge the client's recovery experiences


2. Maintain an effective working relationship with person affected by mental health condition

Performance Criteria:

2.1 Identify communication requirements to maintain an effective working relationship with the person

2.2 Deliver any supports collaboratively and in a manner that maintains an effective working relationship with the person

2.3 Collaboratively work with the person, giving them control over their own lives


3. Develop and maintain effective working relationships with family, carer/s, friends and others

Performance Criteria:

3.1 Identify the information and support needs of family, carer/s and friends

3.2 Use communication that is readily understood by carer/s, family and friends

3.3 Communicate with family, carer/s and friends in a manner that respects the dignity, choices and confidentiality of the person with the mental health condition

Learning Outcomes

On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.

Details of Learning Activities

All courses and learning activities will be supported and complimented by RMIT’s e-learning tool "Blackboard".

Learning activities have been designed to be holistic and take into account the many and varied aspects of alcohol and other drug work. Therefore, learning in this course will complement and enhance your learning in the clustered practice theme "Understanding Client Need".

This course describes the knowledge and skills required to work as part of a team to develop and maintain effective and trustful communication and relationships with people affected by a mental health condition, their family, carer/s and friends that contribute to recovery and independence.

Application of this course applies to work with clients affected by mental health condition in a range of community services work contexts.
This work provides a person-centred approach to care, involving a variety of health and community service professionals working collaboratively with the client, their carer/s and family.

There are also activities which take place outside the nominated class time. In first semester you will go on a number of field trips:

Dax Gallery - an art gallery which houses one of the largest displays of art work created by people with mental illness (including addiction). This exhibition provides you with further understanding of our recent treatment of people experiencing a range of complex care issues.
The Neighbourhood Justice Centre - a specialist magistrates court for people experiencing a range of complex social and health issues.

Teaching Schedule

Please note: While your course teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources. This course  - CHCMH403A Establish and maintain communication and relationships to support the recovery process wil be delivered and assessed alongside the courses included within the clustered "Understanding Client Need"  

The following course are part of this cluster:

CHCAOD408B Assess needs of clients with alcohol and/or other drugs issues & CHCMH402B Apply understanding of mental health issues and recovery processes


1Exploring the importance of relationship building and person centred  practice (Part a)
2Further exploration of person-centred and strength based principles of practice
3Examining the impact of mental illness
4Introduction to working effectively with people impacted by mental illness
5Working with family and carers

Learning Resources

Prescribed Texts


Other Resources

RMIT will provide you with resources and tools for learning in this course through our online systems and access to specialised facilities and relevant software.
The University Library provides extensive services, facilities and study space as well as comprehensive collections of books, periodicals and other course related materials, such as DVD’s, magazines, slides, films etc. Computer laboratories with access to a wide range of desktop publishing software are also available.

The library also has an expanding virtual collection of electronic resources and networks, including product data, e-books, electronic journals and newspapers, web based tutorials, online reference and document delivery services etc., all of which are accessible on campus, and off campus 24 hours per day. More information on library resources and services can be found at:

If you need additional support, visit RMIT’s Learning Lab, either in person or online:

Overview of Assessment

For assessment Students complete a range of tasks applicable to an introduced case study client  

Assessment Tasks

To demonstrate competency in this course you need to complete each one of the following pieces of assessment to a satisfactory standard.

Task One: Complete specialist mental health assessment and screening tools for a case study client (this will also include appropriate referrals to meet presenting client need)

Task Two: Undertake an observed role play of a client assessment

Task Three: Provide sector-standard Case notes reflecting the role play,  assessment process to be included in the client case file

Assessment Matrix

An assessment matrix for tis course is available from the Course Coordinator as named above.

This course is delivered in accordance with competency-based assessment, grades include:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview