Course Title: Facilitate links with other services

Part B: Course Detail

Teaching Period: Term2 2014

Course Code: HWSS5753C

Course Title: Facilitate links with other services

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C4329 - Certificate IV in Disability

Course Contact : Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact

Name and Contact Details of All Other Relevant Staff

Renee Costa: Social Care Coordinator


Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

No applicable

Course Description

This course describes the knowledge and skills required to liaise and facilitate linkages between community services including specialist and generalist services in the community to ensure support of people in need. The skills described in this course may be applied across a range of workplace contexts, especially involving related service delivery, sharing of information and client referral.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCNET404B Facilitate links with other services


1.Identify and maintain links with relevant services

Performance Criteria:

1.1 Gather and store information on relevant services as appropriate
1.2 Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links
1.3 Maintain active participation in relevant networks
1.4 Maintain information on the organisation's range of services


2.Provide relevant information to services

Performance Criteria:

2.1 Respond to information requests from other organisations as appropriate
2.2 Maintain knowledge of and access to internal means of support within own organisation
2.3 Provide information and resources to support community groups as appropriate
2.4 Ensure materials and resources provided are relevant and current
2.5 Seek feedback on the materials and resources and use in developing future materials and resources


3.Work with and support other organisations to enhance service delivery

Performance Criteria:

3.1 Define the type and level of support to be provided and negotiate with the relevant organisation
3.2 Maintain appropriate support and contact with people referred
3.3 Provide information to services in line with organisation confidentiality, consent and privacy policies and procedures
3.4 Develop and negotiate longer term plans to assist services to operate self-sufficiently

Learning Outcomes

On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.

Details of Learning Activities

In this course you will learn about the importance of facilitating links between services, how to gather and store the information you receive from services and communicate this across you’re the organisation that you work for and across the sector. You will learn how to support other organisations to enhance service delivery and ensure you continue to provide support to people referred. Classroom sessions will include research activities, case studies, guest speakers and role-plays. These activities will assist the student towards achieving competency for this unit. The Certificate IV in Disability includes a field placement in a community service organisation of 200 hours across the whole program and the knowledge and skills you acquire in this course will be developed further through the placement.

Teaching Schedule

Week Topic
1 Introduction to the course
2 Building links with other services
3 Different services available to people with disabilities that are not a disability service
4 Communication across services and sectors
5  Guest Speaker- Community development approaches
6  Legal and ethical concerns regarding client information
7  Development and marketing of promotional material
8  Exchanging information vis networks
9  Communication strategies internal and external
10  Working with other agencies
11  Negotiation skills/ CALD communication skills
12  Planning and organisation skills

 Policies and procedures

14 Review of the course

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to relevant sources of information and support in relation to the course.

Overview of Assessment

Assessment may include observations, questioning and evidence gathered from the workplace. In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios.

Assessment Tasks

Assessment is ongoing throughout the course. Assessment will incorporate a range of methods to assess performance and the application of knowledge and skills and will include a number of assessment tasks.

There are three assessment tasks for this course.

  1. Project: Research and design activity for promotional material
  2. Observation: Students will create all written materials for a meeting and run the meeting
  3. Case Study: A case study scenario will be given with a set of short answer questions

Assessment Matrix

A detailed matrix will be available from the teacher.

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
It is strongly advised that you attend all workshops and classes in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
You will receive verbal and written feedback from your teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can found at:;ID=9pp3ic9obks7
Student progress
Monitoring student progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student Progress policy can be found at:;IDvj2g89cve4uj1
Special Consideration Policy
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment buy the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity website:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview