Course Title: Provide services to people with disabilities with complex needs

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: HWSS5978C

Course Title: Provide services to people with disabilities with complex needs

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C4329 - Certificate IV in Disability

Course Contact : Anthony Graham

Course Contact Phone: +61 3 9925 4411

Course Contact

Name and Contact Details of All Other Relevant Staff

Mary Collins - Teacher, Disability Work, Oncampus programs (03) 99254598,

Maura Lynch - Teacher, Disability Work -Industry programs (03) 99254577,

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not Applicable

Course Description

This course describes the knowledge and skills required by workers to provide services to people with disabilities with complex or special care needs under supervision of a relevant professional.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIS409B Provide services to people with disabilities with complex needs


1. Evaluate and prioritise the needs of a person with complex care issues

Performance Criteria:

1.1Demonstrate understanding of the impact of dual/multiple diagnosis can have on identifying and prioritising needs
1.2Utilise purpose designed tools to assess specific problems of the older person according to job role and responsibilities
1.3Seek advice from health professionals and other relevant personnel when analysing and interpreting assessment data
1.4Recognise the impact of complex care issues on the carer/s


2. Liaise and negotiate with appropriate personnel in the development of a service delivery plan

Performance Criteria:

2.1Utilise best practice guidelines when choosing strategies to address complex and/or special needs
2.2Liaise with relevant experts and health professional/s when developing service delivery plans
2.3Negotiate and establish goals with the person, their advocate/s and/or their significant other/s, aiming to achieve maximum quality of life
2.4Access and/or negotiate resources in order to deliver identified services
2.5Access community support agencies to facilitate the achievement of established goals


3. Coordinate the delivery of the service delivery plan

Performance Criteria:

3.1Delegate services and care activities to appropriately skilled workers
3.2Recognise when a service and/or care worker is no longer able to provide the level of service required
3.3Provide support and respite for the carer/s
3.4Determine all service providers' understanding of the service delivery plan and their roles and responsibilities within that plan


4. Coordinate the monitoring, evaluation and review of the service delivery plan

Performance Criteria:

4.1Determine all service providers' understanding of the mechanism/s for providing feedback on the effectiveness of the service delivery plan
4.2Seek feedback from all service providers when evaluating effectiveness of the service delivery plan and re-prioritising care needs
4.3Seek feedback from the person and/or their advocate when evaluating effectiveness of the service delivery plan
4.4Seek advice and assistance from relevant health professionals when the person's goals are not being reached

Learning Outcomes

On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.

Details of Learning Activities


In class learning activities will include:
• Group discussions
• Workshopping
• Group activities/projects
• Viewing DVD’s

Out-of-class activities:
• Online research
• Reading course materials (journal articles, recommended readings)
• Independent project based work

Teaching Schedule

This program is delivered in an intensive mode, with 10 full day workshops where critical knowledge and skills are addressed. These workshops provide opportunities for peer collaboration and feedback.


This course has the followed related workshop :

Workshop 9. Specialist service provision: complex needs


CHCDIS409B Provide services to people with disabilities with complex needs

The workshop focus is on evaluation and prioritises the needs of a person with complex care issues has, liaising and negotiating with appropriate personnel in the development of a service delivery plan and the coordination and evaluation of the service plans to meet individual’s needs. 

Learning Resources

Prescribed Texts


Other Resources

Students will be guided to relevant government and non-government sources of information and legal and policy frameworks such as the Department of Human Services (DHS) website, Office of the Senior Practitioner, Disability Services Commissioner, Office of the Public Advocate. Agency policy and practice documents will also provide important guidance for students on Field Placement and in their work in the field.

Overview of Assessment

Assessment is ongoing throughout the course. Assessment will incorporate a range of methods to assess performance and the application of knowledge and skills and will include a number of assessment tasks.

Assessment Tasks

Assessment Tasks:
To demonstrate competency in this course, you will need to complete the following pieces of assessment to a satisfactory standard. You will receive feedback on all assessments.

Assessment task 1 -  Short answer knowledge quiz

Assessment task 2 -  Case Study and scenario analysis

Assessment task 3 - Workplace project

Assessment Matrix

A detailed assessment matris will be available from the course teacher.

This program in delivered in accordance with competency-based assessment, grades include:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment


Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7
Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1
Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview