Course Title: Respond holistically to client issues and refer appropriately

Part A: Course Overview

Program: C4337

Course Title: Respond holistically to client issues and refer appropriately

Portfolio: DSC

Nominal Hours: 75.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies

Face-to-Face or Workplace

Term2 2014

Course Contact: Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact Email:

Course Description

This course describes the knowledge and skills required to assess a range of client issues and refer appropriately.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable

National Competency Codes and Titles

National Element Code & Title:

CHCCS422B Respond holistically to client issues and refer appropriately


Analyse and assess information to determine appropriate course of action to be followed

Establish interpersonal relationship with client

Identify the range of issues impacting on the client and assess client needs

Refer client to other services to provide coordinated support

Review effectiveness of services provided to meet client needs

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

There are two assessment tasks for this course:
• Online quiz to be completed
• Procedure document to be completed