Course Title: Respond to critical situations

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: HWSS5992C

Course Title: Respond to critical situations

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C4337 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Iren Citler

Nominal Hours: 90

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable.

Course Description

This course describes the knowledge and skills required to maintain safety through effective response to potential or actual critical situations.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCYTH407E Respond to critical situations


Minimise the impact of critical incidents.

Performance Criteria:

1.1 Respond to incidents confidently, effectively, appropriately and in accordance with agreed processes
1.2 Identify the possible causes of incidents and assess these for relevance to the safety and welfare of young people and the service environment
1.3 Identify and provide information on potential responses to the appropriate team members for action and support
1.4 Request assistance clearly and promptly
1.5 Use protective strategies according to instructions and procedures.


Prevent escalation of violent behaviour.

Performance Criteria:

2.1 Routinely monitor person's behaviour pattern to ensure aggressive or abusive behaviour minimised
2.2 Develop plan of care outlining ways to prevent, and respond to clients expressions of violence against self or others, communicate it to relevant personnel and implement the plan
2.3 Respond to crisis situations in a manner that promotes calm and reassurance
2.4 Use procedure to protect clients from endangering themselves or others that are consistent with legal, ethical and organisation requirements, and safety considerations
2.5 Make appropriate judgements relating to physical restraint, based on balance of risk and safety of all
2.6 Administer first aid and other assistance as necessary .


Secure the safety of clients.

Performance Criteria:

3.1 Anticipate potential causes of conflict and harmful behaviour and make respond appropriately, to prevent escalation
3.2 Use calm, confident and assertive communication to establish positive personal interaction and exchange information
3.3 Provide information designed to promote positive decision-making based on the relationship between actions and consequences
3.4 Provide information to all relevant individuals in a clear, accurate and comprehensive manner
3.5 Select response and action designed to minimise risk, prevent escalation and to preserve the safety and security of all involved
3.6 In responses and emergency action, give priority to the protection of individuals from severe harm
3.7 Ensure use of force for maintenance of safety complies with procedures and is applied with minimum force to establish control

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

During this course, the learning activities that you will undertake will include:

  • Group discussions
  • Case studies

Teaching Schedule

This course is delivered over 6 weeks in the middle of semester one, students will cover the following topics:

Week 1 - What is crisis?, risk assessment, ID assessment implementation, organisational procedures

Week 2 - Communicating with clients, non-suicidal self-injury, response/emergency actions, suicicdality, roles and responsibilities

Week 3 - Common youth mental health issues, what to look for when monitoring a client, building a care plan

Week 4 - Risk assessments, documentation practices

Week 5 - Exploring safe environment, legislation around critical incidence, ethical considerations, protecting the client and worker, physical restraints, documenting incidents

Week 6 - Overview

Learning Resources

Prescribed Texts


Other Resources

You will be provided with the resources and tools for learning in this course. These resources will also be available through Blackboard. You will also have access to the resources in the library.

Overview of Assessment

There are two assessments for this course. 

1. You will pair up with another class member to present a role play about the risk of suicide.
2. A written report (1500 words)




Assessment Tasks

1.  This task is designed to assess your ability and skill to provide sensitive and effective intervention where risk of suicide or self-harm has been identified. The focus is on identifying and managing immediate suicide risk in the context of a supportive relationship that seeks to work collaboratively with the person at risk to achieve safe outcomes. You are required to demonstrate how to:

  • Identify and assess the person’s current suicide risk
  • Work actively with the person at risk to reduce the immediate risk of suicide and increase safety
  • Facilitate and strengthen the individual’s links to further care
  • Provide further intervention support to resource the individual beyond immediate crisis

This task also assesses employability skills.

In pairs, read through case and then split roles:

  • Person at risk: Develop a scenario that includes reasons for dying and living, a plan and existing resources. Important not to role play something too close.
  • Counsellor to use all the skills learnt during the course to conduct a suicide intervention. You are expected to recognise warning signs, ask about suicide, explore ambivalence, conduct a risk assessment, develop a safe plan and refer to professionals where appropriate.

Create a role play to last about 20 minutes. At the end of the role play, each participant is to take time to de-role and debrief. ( 30 min overall allotted per person)

2.  This is a written report based on the first assessment task  (1500 words)  The outline for this report and how to write this will be covered in your classes.

Assessment Matrix

This program in delivered in accordance with competency-based assessment. The grades are as follows:

  • CA: Competency Achieved
  • NYC: Not Yet Competent
  • DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by the teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7  

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1  

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w  

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n  

Course Overview: Access Course Overview