Course Title: Work with people with mental health issues

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: OHTH5815C

Course Title: Work with people with mental health issues

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C4337 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Anne Fitzpatrick

Dianne Mackay

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This course describes the knowledge, skills and attitudes required by workers in community services and health settings to work in a consumer directed and oriented way with consumers who are living with mental health issues

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCMH411A Work with people with mental health issues


Apply knowledge of the mental health sector

Performance Criteria:

1 Demonstrate basic knowledge of mental health organisations and services
2 Reflect an understanding of different service approaches in mental health in work
3 Apply basic knowledge of common mental health issues and associated signs and symptoms
4 Apply basic knowledge of how to respond appropriately to changes in mental health and mental distress and to report appropriately
5 Clarify statutory requirements and duty of care responsibilities applying to own work, including role, responsibilities, accountabilities and potential consequences of own actions


Apply self-care strategies

Performance Criteria:

1 Maintain a positive work life balance
2 Regularly seek and undertake supervision and peer support
3 Demonstrate awareness of strategies to address personal physical and emotional needs and apply as appropriate
4 Undertake debriefing and seek access to employee assistance programs as required


Clarify the needs and issues of consumers

Performance Criteria:

1 Identify and document consumer’s current needs, wants and preferences
2 Discuss with the consumer their abilities to address their own needs and aspirations and identify support they require


Establish appropriate working relationships with consumers who are living with mental health issues

Performance Criteria:

1 Demonstrate and apply understanding of and commitment to a consumer’s right to self define and direct their own recovery
2 Use strategies to ensure all contacts with consumers reflect appropriate expression of value systems and consideration of emotional impact of intervention
3 Use appropriate communication and relationship building processes to facilitate strong positive relationships
4 Discuss with the consumer possibilities and options for responding to their needs and determine and prioritise preferred action
5 Respond promptly and supportively to consumers in distress or crisis, respecting the consumer’s wishes to the extent possible in the circumstances, and in accordance with organisation policies and procedures
6 Work in collaboration with consumer and their support network to routinely ensure that:
• the consumer’s desires, preferences, experiences, knowledge and life skills directly influence the nature and type of services provided
• the consumer’s needs and goals are met
• individual and cultural differences are addressed
• potential barriers and challenges to achieving positive outcomes are identified and appropriately resolved
• appropriate levels of consultation are implemented
• relevant information is collected
7 Consistently comply with statutory requirements and duty of care responsibilities


Provide non-clinical services to meet consumer aspirations and needs

Performance Criteria:

1 In collaboration with the consumer, consider their experience, knowledge, skills and abilities and ensure these are taken into account in determining strategies to address the impact of their mental distress
2 In consultation with the consumer, facilitate the use of appropriate strategies, services and resources
3 Negotiate short and long term strategies and implement as appropriate
4 Provide services in a manner which supports and encourages independence and consumer self direction
5 Follow organisation policy and procedures particularly in relation to consumer and carer rights, best practice principles, record keeping, confidentiality and privacy
6 Review progress and effectiveness of strategies with consumer, supervisor and others as appropriate
7 Acknowledge limits of own knowledge, abilities and work role and make appropriate referral to other services as required in accordance with organisation policies
8 Seek emergency assistance as required

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements

Details of Learning Activities

The learning activities for this course will centre around the successful completion of the training for the Mental Health First Aid (Youth) Certificate, Students will partake in

  • a number of scenarios,
  • simulations
  • peer learning
  • group discussions
  • analysis of relevant reading material provided by the teacher.

Teaching Schedule

This course will be delivered in second semester as per your student timetable.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Students will need to successfully attend and complete their training for their Mental Health First Aid (Youth) Certificate.

Assessment Tasks

The assessment task for this course will centred around the successful completion of the training for the Mental Health First Aid (Youth) Certificate.

Assessment Matrix

This program in delivered in accordance with competency-based assessment. The grades are as follows:

  • CA: Competency Achieved
  • NYC: Not Yet Competent
  • DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by the teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7  

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1  

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w  

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n  

Course Overview: Access Course Overview