Course Title: Support client self-management

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: POLI5043C

Course Title: Support client self-management

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C4337 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Shannyn Harrison

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This course describes the knowledge and skills required by workers to provide clients with support and assistance to self-manage aspects of their life that may include planning, access and involvement in community services and decision-making.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCICS406B Support client self-management


Provide strengths-based support

Performance Criteria:

1 Support the client to identify and acknowledge their own strengths and self-care capacity
2 Support the client to identify opportunities to mobilise their strengths
3 Support the client to develop and trial solutions for presenting concerns and needs
4 Support the client to monitor the application of solutions to presenting concerns and needs
5 Provide support or assistance in the context of identified risks and constraints
6 Provide support or assistance for clients to access and use support services and associated resources where required and within organisation policies, protocols and procedures
7 Identify difficulties in meeting the client's needs with the client and a supervisor and address in line with organisation protocols
8 Maintain confidentiality, privacy and dignity of the client in line with organisation policy and protocols


Provide support in a client-focused manner

Performance Criteria:

1 Support the client to develop processes and strategies that address the uniqueness of their psychological, biological, social and emotional context
2 Support the client to develop processes and strategies that address their capacity to access activities and services, within the context of client performance and possible capacity
3 Support the client to identify and acknowledge their interests, preferences and concerns
4 Support the client to access all information and options required to make informed choices and decisions
5 Support the client to determine positive and negative consequences, including risks and constraints, associated with different options and choices
6 Provide support in a manner that is in keeping with the client’s individual needs and requirements
7 Provide support in a manner that is responsive to the individual circumstances and aspirations of the client and where necessary their carers and supporters
8 Where needed, work with supervisor to develop strategies to deal with client non-conformance


Support positive coping skills and behaviours within a person-centred framework

Performance Criteria:

1 Assist the client to identify their existing coping skills and behaviours that maximise participation in own life situation
2 Support the client to identify need for appropriate coping skills and behaviours to maximise their ability to do required activities within their own life situation
3 Support the client to identify coping skills likely to cause harm to the client or others
4. Support client to identify impact of coping skills and behaviours on themselves and others
5 Provide information and support client to identify positive coping skills and behaviours
6 Support the client as required to make referrals to services to assist with the establishment and/or maintenance of positive coping skills and behaviours
7 Support the client to implement and/or maintain positive coping skills and behaviours


Support service and resource access

Performance Criteria:

1 Provide relevant support or assistance for the client to identify meaningful networks
2 Provide relevant support or assistance for the client to develop strategies to develop and/or maintain meaningful networks


Support the client to develop and/or maintain networks

Performance Criteria:

1 Work with client to identify needs that might benefit from referral to services and/or access to resources
2 Provide the client with information about how required services and/or resources can be accessed
3 Support the client to access required services and/or resources
4 Support the client to monitor service effectiveness and/or resource appropriateness
5 Support the client to access advocacy services where required to maintain integrity and efficacy of required services

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

The learning activities associated with this course are:

  • group discussion
  • peer learning
  • analysis of relevant reading material
  • group work
  • simulations and scenario analysis
  • case study analysis

Teaching Schedule

This course is delivered in second semester as per your student timetable.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

The assessment for this course is the completion of a case study. The course staff will introduce the case study requirements and the parameters in which the case study will be completed and submitted and assessed.

Assessment Tasks

The assessment task for this course is a case study ’Claire’. Students are required to thoroughly read through the case study (Claire) provided in class. Then using a strength-based approach answer 8 questions regarding the information given in the case study. Students are also required to provide a list of services that are, either already involved or they feel would need to become involved in this case. Services listed will have been researched to provide information about them as well as justify why they are appropriate to involve in this case.

Assessment Matrix

This program in delivered in accordance with competency-based assessment. The grades are as follows:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by the teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview