Course Title: Show leadership in the workplace

Part B: Course Detail

Teaching Period: Term2 2014

Course Code: BUSM6236C

Course Title: Show leadership in the workplace

School: 650T TAFE Business

Campus: City Campus

Program: C4340 - Certificate IV in Frontline Management

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:sylvia.baroutis@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Seymour Jacobson

Tel: 9925 1563

seymour.jacobson@rmit.edu.au
 

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others.  At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT401A Show leadership in the workplace

Element:

1.  Model high standards of management performance and behaviour

Performance Criteria:

1.1. Ensure management performance and behaviour meets the organisation's requirements
1.2. Ensure management performance and behaviour serves as a positive role model for others
1.3. Develop and implement performance plans in accordance with organisation's goals and objectives
1.4. Establish and use key performance indicators to meet organisation's goals and objectives
 

Element:

2. Enhance organisation's image

Performance Criteria:

2.1. Use organisation's standards and values in conducting business
2.2. Question, through established communication channels, standards and values considered to be damaging to the organisation
2.3. Ensure personal performance contributes to developing an organisation which has integrity and credibility
 

Element:

3. Make informed decisions

Performance Criteria:

3.1. Gather and organise information relevant to the issue/s under consideration
3.2. Facilitate individuals and teams active participation in decision making processes
3.3. Examine options and assess associated risks to determine preferred course/s of action
3.4. Ensure decisions are timely and communicate them clearly to individuals and teams
3.5. Prepare plans to implement decisions and ensure they are agreed by relevant individuals and teams
3.6. Use feedback processes effectively to monitor the implementation and impact of decisions
 


Learning Outcomes



Details of Learning Activities

Students are required to attend classes to complete activities and in-class assessments.  Student may be required to work in a team.  The learning activities may include:
• Case studies
• Collaborative classroom activities and team activities
• Peer interaction, reflection and discussion
• Games and simulations
• Reading the text book and accessing materials on Learning Hub

 


Teaching Schedule

Week number and dateElement/Performance criteriaContent reference
1. 7 JulyIntroduction to courseCourse Induction
• Course delivery and assessment details
• Course support documents
• Online learning environment including Blackboard
• Grading
• Plagiarism
• Appeals/Extensions
• Feedback/Privacy
• Submission requirements/Resubmission policy
• Where to get support
• Student responsibilities
• Use of Turnitin
Pre-Training Review (if applicable)
• Includes skills analysis and Recognition of Prior Learning and Credit Transfers
2. 14 July

1. Model high standards of management performance and behaviour
1.1 Ensure management performance meets the organisation’s requirements

Management performance and behaviour, job descriptions, role of frontline managers, policies and procedures, codes of conduct, leadership charters
3. 21 July

1.2 Ensure management performance and behaviour serves as a positive role model for others

Acting as a positive role model, ethics, diversity, innovation, loyalty, confidentiality,  class leadership charter

4. 28 July

1.3 Develop and implement performance plans in accordance with organisation’s goals and objectives

 Performance plans, objectives, develop the plan, appraisals

 

5. 4 August

ONLINE WEEK - NO FACE TO FACE CLASS THIS WEEK

1.4 Establish and use key performance indicators to meet organisation’s goals and objectives

KPI’s, SMART goals, review KPI’s

 

6. 11 August2. Enhance organisation’s image

2.1. Use organisation’s standards and values in conducting business

Values and standards,  code of ethics, promoting ethical standards, consequences of unethical behaviour

Assessment 1 - Case study 1
Due online via myRMIT

7. 18 August2.2. Question, through established communication channels, standards and values considered to be damaging to the organisation

2.3. Ensure personal performance contributes to developing an organisation which has integrity and credibility

Formal and informal communication; Behaving with integrity, credibility
 

 

8. 25 August

3. Make informed decisions
3.1. Gather and organise information relevant to the issue/s under consideration

ONLINE WEEK - NO FACE TO FACE CLASS THIS WEEK

Research, consultation

Assessment 1 - Case study 2
Due online via myRMIT

 1-7 September

MID-SEMESTER BREAK

MID-SEMESTER BREAK
 

9.  8 September3.2. Facilitate individuals and teams active participation in decision making processes

Decision making, group decisions, group cohesiveness, group dynamics

Assessment 2 Draft third party report from Teacher - Feedback
 

10. 15 September 3.3. Examine options and assess associated risks to determine preferred course/s of action               Decision making, group decisions and problem-solving, tools ( cause and effect diagrams, field force analysis)

                   

11. 22 September3.3. Examine options and assess associated risks to determine preferred course/s of action

Risk assessment, decision analysis, making a proposal, approvals

 

12. 29 September3.4. Ensure decisions are timely and communicate them clearly to individuals and teams

ONLINE WEEK - NO FACE TO FACE CLASS THIS WEEK

Communication channels, time management

13. 6 October3.5. Prepare plans to implement decisions and ensure they are agreed by relevant individuals and teams

Planning, instructing staff

 

14. 13 October3.6. Use feedback processes effectively to monitor the implementation and impact of decisions

Feedback processes

Assessment 2 - Third party report from Teacher - Feedback


15. 20 OctoberElements 1-3

ASSESSMENT 3  Report  due

16. 27 OctoberCourse reviewContinuous improvement, Leadership in the future

This schedule may be reviewed and varied according to student progress or other circumstances


Learning Resources

Prescribed Texts

Cole, K 2013  Management: theory and practice   [5th ed], Pearson,  Australia

9781442550681


References


Other Resources


1. Library
2. Handouts and exercises will be given in classs as appropriate
3. myRMIT Blackboard
4. The Learning Lab is a learning and study skills site offering online interactive tutorials, printable handouts and an email Learning Query service. The site is helps students develop capabilities for tertiary study. http://www.dlsweb.rmit.edu.au/lsu/
 


Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.


Assessment Tasks

Assessment 1 Case Study 1 - Billy’s challenges Due Week 6

You will read the Case Study which will be handed out in class, and follow the task guidelines by developing a plan to decribe how the new work group will be established

Assessment 1 Case Study 2 - Saving the organisation Due Week 8

You will read the Case Study which will be handed out in class, and answer the questions posed

Assessment 2 Third party assessment

You will be assessed by your teacher in all the courses that you are taking against the Leadership Charter that you developed and signed in class.

 Assessment 3   Report (2000 words) Due Week 15

You will prepare a business report for a specific organisation. In this report, you will identify an opportunity for this organisation to enhance its image in the local community. The organisation can be one with which you are familiar or one you have researched. The opportunity to enhance the organisation’s image may have arisen as a result of entry into new markets, relocation to a new area, development of new products, activities by competitors or initiatives by government or industry bodies
Assume you are a frontline manager and:
• Identify the specific objective your plan is to achieve
• Provide a background of the organisation and its community
• Identify the benefits to all stakeholders
• Describe how your proposal supports the organisation’s values
• Formulate a risk assessment
• Explain how you will promote team member participation
• Describe your research methods
• Explain your contingency planning


Attach the following:
1. Implementation plan
2. Form designed to gather feedback
3. Examples of materials that will be used to enhance the image to the wider community
4. A team member performance plan
5. Key performance indicators 
 


Assessment Matrix

 

Required skills                                                                                                                                                                                                                                 Assessment

  1. communication and presentation skills to represent the organisation, to explain its work to others and to model professionalism                    1,2,3
  2. decision making skills to demonstrate good judgement and follow through

Required knowledge

  1. basic theory of group behaviour                                                                                                                                                                                                    1,2,3
  2. leadership styles and concepts

Other Information

Academic Administration Procedures

Referencing
Essays which do not use the Harvard system of referencing will not be graded until referencing is correct. Wrong referencing includes using the footnote system instead of the Harvard (author-date) system, no page numbers in references where there is a quote, being unable to use the formula for in-text referencing, using a bibliography instead of a reference list, having no reference list, failing to show where a quote begins and ends, writing out the book title because you don’t know how to use references and not using all elements of the reference citation i.e. surname, initial, date published, title (correctly signified), publisher and place published. Minor errors such as wrong punctuation, a wrong page number or a simple typographical error in a date are not defined as an error.

Plagiarism
Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.
For further information including “Plagiarism (and how to avoid it): Resources for Students” refer to the Plagiarism section of the RMIT Policies, at http://www.rmit.edu.au/governance/policies in the Teaching and Learning Policy section. Penalties include official reprimand, recording of a failure result or expulsion from the University.

Submission Requirements
Assessment tasks need to be via electronic submission from the students via MyRMIT and then hard copies (if required by your teacher) handed in during class.


Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.


If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.


More information: http://www.rmit.edu.au/students/assessment/extension
Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf


Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w
Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf


Resubmissions:
If you are found to be Not Yet Competent in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is "CAG".
If you are still not meeting the assessment requirements you must apply to your Program manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.


Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the cirumstances under which the assessment arrangements might be granted please access the following website:
More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31


You should:
• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available at myRMIT and check links in your Student Diary.
• Always retain a copy of your assessment tasks (hrd copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete and submit an Assessment Record/Cover Sheet with work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. You will find the relevant Assessment Record/Cover Sheet on Blackboard.
• Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.

 
Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.
You need to demonstrate you are competent in each element of the unit of competency you are studying. You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you pass that unit of competency.

Marking Guide (Grading)
Each assessment task is marked as Competent or Not Yet Competent, but not graded until achieving competency across the assessment tasks. We then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.


The grading is according to the following criteria:


1. LEVEL OF INDEPENDENCE, INITIATIVE, ENTERPRISE AND PERFORMANCE OF WORK TASK
We are looking for a high level of ability to complete all tasks independently as per the specifications as well as demonstrating a high level of initiative in your approach to demonstrating leadership in a workplace situation


2. DEMONSTRATED BREADTH OF UNDERPINNING KNOWLEDGE AND A WILLINGNESS TO CONTINUE LEARNING
We are looking for depth of understanding of the key concepts and knowledge required in showing leadership in the workplace.. You should be able to demonstrate a thorough understanding of all applicable leadership principles in all the assessment tasks.


3. TECHNIQUES & PROCESSES, TECHNOLOGY SKILLS AND PROBLEM SOLVING
We are looking for appropriate use of technology to assist in presenting all tasks clearly and suitable for the intended audience. You also need to show an understanding of the kinds of problems that can arise in a leadership role in a workplace with people and teams and how these might be addressed.


4. WORK ORGANISATION, PLANNING AND SELF MANAGEMENT
We expect to see class time used well, ie regular attendance, on time, planning what work to do and complete every week, use of a range of methods to monitor own output and quality of work, and timely submission of all assessment tasks.


5. COMMUNICATION, PEOPLE NETWORKING, LANGUAGE AND INTERPERSONAL SKILLS AND TEAMWORK
We expect to see contributions to class discussion and student team work. Your work should demonstrate a knowledge of interpersonal skills and group discussion techniques, good research and people networking skills.


Marking Guide (Grading)
After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills.
Final Grades Table:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did not Submit for assessment

Course Overview: Access Course Overview