Course Title: Implement operational plan

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: BUSM6245C

Course Title: Implement operational plan

School: 650T TAFE Business

Campus: City Campus

Program: C4340 - Certificate IV in Frontline Management

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Margaret Stewart      +61 3 9925 5493          margaret.stewart

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT402A Implement operational plan


1. Implement operational plan

Performance Criteria:

1.1 Collate, analyse and organise details of resource requirements in consultation with relevant personnel, colleagues and specialist resource managers

1.2 Implement operational plans to contribute to the achievement of organisation's performance business plan

1.3 Identify and use key performance indicators (KPI's) to monitor operational performance

1.4 Undertake contingency planning and consultation processes

1.5 Provide assistance in the development and presentation of proposals for resource requirements in line with operational planning processes


2. Implement resource acquisition

Performance Criteria:

2.1 Recruit and induct employees within organisation's policies, practices and procedures

2.2 Implement plans for acquisition of physical resources and services within organisation's policies, practices and procedures and in consultation with relevant personnel


3. Monitor operational performance

Performance Criteria:

3.1 Monitor performance systems and processes to assess progress in achieving profit/productivity plans and targets

3.2 Analyse and use budget and actual financial information to monitor profit/productivity performance

3.3 Identify unsatisfactory performance and take prompt action to rectify the situation according to organisational policies

3.4 Provide mentoring, coaching and supervision to support individuals and teams to use resources effectively, economically and safely

3.5 Present recommendations for variation to operational plans to the designated persons/groups and gain approval

Learning Outcomes

Details of Learning Activities

This course will be a combination of lectures, class exercises,  case studies, and on line study.  Students are expected to take part in the training activities and contribute through discussion and debate.  Attendance is mandatory for all classes where there is an in-class assessment.

Teaching Schedule

Week number and DateElements and Performance CriteriaContent and Assessments
1. 10 FebruaryIntroduction to Course

Course overview, Assessment overview, Academic administration procedures, Class management

Operational Plans

2. 17 February1. Implement operational plan
1.1 Establish resource requirements
Planning, SMART Plans, identify objectives.
3. 24 February1.1 Establish resource requirementsIdentifying resource requirements, consulting to secure resources
4. 03 March

1.2 Implement operational plans
1.3 Key Performance Indicators


Scheduling, communications, monitoring
Functions of KPI’s, developing KPI’s, KRA’s

5. 10 MarchPerformance Criteria 1.1-1.3

Assessment 1 Operational Plan for annual student campaign to  increase employee knowledge of and compliance with efficient and effective waste disposal in Building 80           Week1-4 topics only

6. 17 March

1.4 Contingency planning   1.5 Consultation processes  1.6 Proposals for resource requirements

Risk analysis and contingnecy planning ; Consultation processes   Proposals for resource requirements
7. 24 March

2. Implement resource acquisition
2.1 Recruit and induct employees
within organisation’s policies, practices and procedures 2.2 Implement plans for acquisition of physical resources and services in consultation with relevant personnel

 Using organisational procedures for recruitment, selection and induction of employees
Using organisational procedures for purchasing and requisitioning

8. 31 March 


.Assessment 2  Report on risk analysis, resource requirements and  acquisition for an Oerational Plan  for the annual Student Campaign

9. 07 April3.1 Monitoring performanceMonitoring performance, systems and processes, technology, management by objectives
10. 14 April3.1 Monitoring performance 
11. 28 April

3.2 Monitoring profit and productivity
3.3 Unsatisfactory performance
3.4 Mentoring, coaching and supervising staff for best use of resources

Budgets, performance reports
Variances in performance, labour, overheads, control
Training, coaching, mentoring

12. 05 May 


13.12 May3.5 Present recommendations for approvals for variations in operational plansVariations, developing recommendations, proposals, approvals, implementation plans
14. 19 May3.6 Implement performance systems, procedures and recordsCompliance, workplace policies and procedures, version control
15. 26 May Course summary, Elements 1-3 Assessment 3  Final Operational Plan and written report for the annual student campaign
16. 02 JuneCourse reviewReview course and feedback

NOTE : This schedule may be varied due to unforeseen circumstances, but students will not be disadvantaged as a result

Learning Resources

Prescribed Texts

Cole, K 2013  Management: theory and practice   [5 ed]  Pearson Australia.



Other Resources

1. Handouts and exercises will be given in class as appropriate
2. myRMIT Blackboard
3.The Learning Lab is a learning and study skills site developed by the Learning Skills Unit offering online interactive tutorials, printable handouts and an email Learning Query service. The site is helps students develop capabilities for tertiary study.
4. RMIT Library

Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.  Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

Assessment 1 Week 5 Develop and document an operational plan for a student campaign to increase employee knowledge of and compliance with efficient and effective waste disposal  in Building 80
 Cover topics in Weeks 1-4

Assessment 2  Week 8   Write a 1500 word report  on resource acquisition for the annual student campaign 
Address the following (summary only - a more detailed guide wil be handed out in class)

1.4 Contingency planning1.5 Consultation processes 1.6 Proposals for resource requirements
 2. Implement resource acquisition
2.1 Recruit and induct employees within organisation’s policies, practices and procedures - specific detail wil be advised in class
2.2 Implement plans for acquisition of physical resources and services in consultation with relevant personnel - specific detail wil be advised in class

Assessment 3 Week 15    2000 word final Operational Plan for a annual student campaign and explanation
Students will complete an Operational Plan for the annual student campaign covering all elements of this course. Your report will also discuss or explain these broad topics

  • Aims, objectives and targets  that need to be achieved
  • How to mnitor performance systms and processes to assess progress in achieving profit/producivity plans and targets
  • Analyse and use budget and actual financial information to monitor systems for profit/productivity
  • Identify unsatisfactory perfromance and take action to rectify according to organisational policies
  • Mentoring, coaching and supervising staff for best use of resources
  • Implement systems, procedures and  records
  • Present recommendations for variation to operational plans to the designated persons/groups and gain approval

Assessment Matrix

Other Information

Academic Administration Procedures

Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.
For further information including “Plagiarism (and how to avoid it): Resources for Students” refer to the Plagiarism section of the RMIT Policies, at in the Teaching and Learning Policy section. Penalties include official reprimand, recording of a failure result or expulsion from the University.

Students are required to use the Harvard system of referencing for this course
Submissions which do not use the Harvard system of referencing will not be assessed as Not Yet Competent,(NYC), but will penalised in the grading until referencing is correct, Wrong referencing includes using the footnote system instead of the Harvard (author-date) system, no page numbers in references where there is a quote, being unable to use the formula for in-text referencing, using a bibliography instead of a reference list, having no reference list, failing to show where a quote begins and ends, writing out the book title because you don’t know how to use references and not using all elements of the reference citation i.e. surname, initial, date published, title (correctly signified), publisher and place published. Minor errors such as wrong punctuation, a wrong page number or a simple typographical error in a date are not defined as an error.

Submission of written work/assessments
Written work must conform with RMIT’s guidelines “Written Reports And Essays: Guidelines For Referencing And Presentation In RMIT Business”, in respect to Harvard Referencing, which can be found at:
Written assessment must be lodged by the due date in the format specified.
Please do not place work in plastic binders or plastic pockets.
Attach an Authorship Statement or a signed Assignment Cover Sheet to each submission of written work or assessment.
You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.
Each page of your online assessments should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Carole Marco, S123456, Task 2, BUSM6245C Implement operational plan, Page 1 of 10.

Special Consideration
Special Consideration is a process that enables the University to take account of unexpected circumstances such as illness, injury or bereavement that affect a student’s performance in assessment. Forms are available from Further information can be accessed from

Return of Assessments
Any hard copy assessments which are completed in-class will be returned to you during class/lecture times, together with feedback comments from your assessor. Online assessments feedback will be online via myRMIT. Assessment results are given normally within two working weeks of submission

Variations to Assessment
A change will not be made to the form or forms of assessment as detailed in the Course Guide unless:
1. the students enrolled in that course have received notice in writing of the proposed change; and
2. the change is approved by the Head of School and not less than 70% of the students enrolled in that course.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.  If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information:

Form to use:

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information:;ID=g43abm17hc9w

Form to use:

Resubmissions (VET Programs):

If you are found to be Not Yet Competent in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is "CAG".

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:

More Information:;ID=7usdbki1fjf31

Appealing Assessment
You are entitled to appeal assessment results. Refer to RMIT Policy – Appeal Against Assessment Result available at in the Teaching and Learning Policy area.
Students are required to attempt all assessments and be rated as competent against all performance criteria to pass the course.
RMIT University recognises nationally accredited or endorsed qualifications and Statements of Attainment issued to the student by other Registered Training Organisations (RTO’s). Also, RMIT provides credit for work experience or other forms of life experience that match the learning outcomes/competencies of RMIT courses. You must provide evidence that is current, relevant valid, and verifiable that your experience matches the learning outcomes/competencies of the relevant course for which you are seeking credit. This evidence may include formal qualifications (certificates, etc); work samples; references; documents, etc. Please speak to your teacher before applying.
To apply, you should obtain an RPL Information Sheet. Forms are available on the RMIT Website at . You should complete the appropriate form (RPL and/or Credit Transfer), attach the relevant supporting documentation and submit the form to your facilitator for this unit.

Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.
You need to demonstrate you are competent in each element of the unit of competency you are studying.
You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.
Please refer to the Final Grades table below.

Marking Guide (Grading)
Each assessment task is marked as Competent or Not Yet Competent but not graded until achieving competency across the assessment tasks. We then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.
The grading is according to the following criteria:


  • We are looking for a high level of ability to complete all tasks independently as per the specifications as well as demonstrating a high level of initiative in your approach to Implement operational plan
  • We are looking for depth of understanding of the key concepts and knowledge required in Implement operational plan. You should be able to demonstrate a thorough understanding of all applicable operational planning principles in all the assessment tasks.
  • We are looking for appropriate use of technology to assist in presenting all tasks clearly and suitable for the intended audience. You also need to show an understanding of the kinds of problems that can arise in an operational planning situation in a workplace with people and teams and how these might be addressed.
    We expect to see class time used well, ie regular attendance, on time, planning what work to do and complete every week, use of a range of methods to monitor own output and quality of work, and timely submission of all assessment tasks.
    We expect to see contributions to class discussion and student team work. Your work should demonstrate a knowledge of interpersonal skills and group discussion techniques, good research and people networking skills.

          Final Grades table:

    CHD Competent with High Distinction
    CDI Competent with Distinction
    CC Competent with Credit
    CAG Competency Achieved – Graded
    NYC Not Yet Competent
    DNS Did Not Submit for assessment 


Course Overview: Access Course Overview