Course Title: Implement operational plan

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: BUSM6245C

Course Title: Implement operational plan

School: 650T Vocational Business Education

Campus: City Campus

Program: C4340 - Certificate IV in Frontline Management

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:sylvia.baroutis@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Margaret Stewart
Tel: 9925 5493
margaret.stewart@rmit.edu.au
Contact time: Monday 10.00 - 12.00
Email is the quickest way to contact me, any day
0423 098 999 (often OFF if I’m  teaching)
 

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT402A Implement operational plan

Element:

1. Implement operational plan

Performance Criteria:

1.1. Collate, analyse and organise details of resource requirements in consultation with relevant personnel, colleagues and specialist resource managers
1.2. Implement operational plans to contribute to the achievement of organisation's performance/business plan
1.3. Identify and use key performance indicators (KPIs) to monitor operational performance
1.4. Undertake contingency planning and consultation processes
1.5. Provide assistance in the development and presentation of proposals for resource requirements in line with operational planning processes
 

Element:

2. Implement resource acquisition

Performance Criteria:

2.1. Recruit and induct employees within organisation’s policies, practices and procedures
2.2. Implement plans for acquisition of physical resources and services within organisation’s policies, practices and procedures and in consultation with relevant personnel
 

Element:

3. Monitor operational performance

Performance Criteria:

3.1. Monitor performance systems and processes to assess progress in achieving profit/productivity plans and targets
3.2. Analyse and use budget and actual financial information to monitor profit/productivity performance
3.3. Identify unsatisfactory performance and take prompt action to rectify the situation according to organisational policies
3.4. Provide mentoring, coaching and supervision to support individuals and teams to use resources effectively, economically and safely
3.5. Present recommendations for variation to operational plans to the designated persons/groups and gain approval
3.6. Implement systems, procedures and records associated with performance in accordance with organisation’s requirements
 


Learning Outcomes



Details of Learning Activities

This course will be a combination of lectures, class exercises,  case studies, and on line study.  Students are expected to take part in the training activities and contribute through discussion and debate.  Attendance is mandatory for all classes where there is an in-class assessment.  The Teaching Schedule for this course is as follows:

Induction Session
Prior to training commencement a program level induction session will be conducted that comprises the following:

• Program overview and requirements
• MyRMIT/Blackboard
• Overview of assessment requirements
• Pre-Training Review including:
 -  Recognition of Prior Learning and Credit Transfers
-   Assessment of current skills and knowledge
• Competency/Grading Criteria
• Plagiarism
• Appeals
• Extensions
• Feedback
• Privacy
• Submission requirements
• Resubmission policy
• Where to get support
• Student responsibilities

 

 


 


Teaching Schedule

Week number and DateElements and Performance CriteriaContent and Assessments
1. 9  Feb

Introduction to Course
• Course requirements
• Course support documents
• Course Blackboard access
• Accuracy of enrolment
• Assessment requirements/Cover Sheets
• Reminder re Plagiarism
• Reminder re Appeals
• Extensions/Resubmissions
• Feedback in this course
• Reminder re submission requirements
• Getting help
 

Course overview, Assessment overview, Academic administration procedures, Class management

What are Operational Plans?

2. 16 Feb

1. Implement operational plan
Establish resource requirements
1.1 Collate, analyse and organise details of resource requirements in consultation with relevant personnel, colleagues and specialist resource managers
 

Planning, SMART Plans, identify objectives. Class Practice Tasks
3. 23 Feb1.1 Collate, analyse and organise details of resource requirements in consultation with relevant personnel, colleagues and specialist resource managersIdentifying resource requirements, consulting to secure resources. Class Practice Tasks
4. 2 March

Implement Operational Plan
1.2 Implement operational plans to contribute to the achievement of organisation’s performance/business plan
 

Swot analysis, scheduling, communications, monitoring. Class Practice Tasks 
 

5. 9 March

 KRAs and KPIs
1.3 Identify and use key performance indicators (KPIs) to monitor operational performance

 Functions of KPI’s, developing KPI’s, KRA’s.
Class Practice Tasks
ASSESSMENT 1  Draft Student Study Plan due

6. 16 March

Contingency planning and consultation
1.4 Contingency planning   1.5 Consultation processes 

Risk analysis and continngecy planning ; Consultation processes   Proposals for resource requirements. Class Practice Tasks
7. 23 March

2. Implement resource acquisition
Hire staff
2.1 Recruit and induct employees
within organisation’s policies, practices and procedures

 Using organisational procedures for recruitment, selection and induction of employees. 
Class Practice Tasks

8a. 30 March

 ONLINE WEEK - NO FACE TO FACE CLASS THIS WEEK

Purchase resources
2.2 Implement plans for acquisition of physical resources and services within organisation’s policies, practices and procedures and in consultation with relevant personnel

Online 30, 31 March and 1 April

 Using organisational procedures for purchasing and requisitioning.
 
Class Practice Tasks  online

 

2-8 AprilMID-SEMESTER BREAK    2-8 April inclusiveMID-SEMESTER BREAK
 8b.  9 & 10th   April

ONLINE WEEK - NO FACE TO FACE CLASS THIS WEEK
3 Monitor operational performance
Online 9 and 10 April (if your class is scheduled)

 Online 9 and 10 April (if your class is scheduled)

 

9. 13 AprilAssessing progress
3.1 Monitoring performance systems and processes to assess progress in achieving profit/productivity plans and targets.
 Monitoring performance, systems and processes, technology, management by objectives.
Class Practice Tasks
10.20 April

Dealing with unsatisfactory performance
3.3 Identify unsatisfactory performance and take prompt action to rectify the situation according to organisational policies
 

Monitoring performance, systems and processes, technology, management by objectives.
Class Practice Tasks

11. 27 AprilMonitoring budget and finances
3.2 Analyse and use budget and actual financial information to monitor profit/productivity performance
Help the team work sustainably
3.4 Provide mentoring, coaching and supervision to support individuals and teams to use resources effectively, economically and safely

 Budgets, performance reports. Variances in performance, labour, overheads, control
Training, coaching, mentoring. Class Practice Tasks.  Class Practice Tasks

ASSESSMENT 2 Final Student Study Plan and Resource Acquisition Report due

12.. 4 May

ONLINE WEEK - NO FACE TO FACE CLASS THIS WEEK
Amending plans

 3.5 Present recommendations for variation to operational plans to the designated persons/groups and gain approval
 

Variations, developing recommendations, proposals, approvals, implementation plans. Class Practice Tasks online
13. 11 MayKeeping records
3.6 Implement systems, procedures and records associated with performance in accordance with organisation’s requirements
Compliance, workplace policies and procedures, version control. Class Practice Tasks
14. 18 May Course summary, Elements 1-3

  Review course and feedback

15. 25 MayCourse review

 ASSESSMENT 3  Student Study Plan Monitoring Report due

16. 01 JuneInterviews/Re-submissions if required 
17. 08 JuneInterviews/Re-submissions if required 

NOTE : This schedule may be varied due to unforeseen circumstances, but students will not be disadvantaged as a result


Learning Resources

Prescribed Texts

Aspire Learning Resources 2010 Implement Operational Plan BSMGT402A Version 1.2, Aspire Training and Consulting

9781442550681


References


Other Resources

 

1. Handouts and exercises will be given in class as appropriate
2. myRMIT Blackboard
3.The Learning Lab is a learning and study skills site  offering online interactive tutorials, printable handouts and an email Learning Query service. The site  helps students develop capabilities for tertiary study. http://www.dlsweb.rmit.edu.au/lsu/
4. RMIT Library
 


Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.  Students will be provided with feedback throughout the course to check their progress.


Assessment Tasks

Critical Aspects of Evidence
Evidence of the following is essential:
• ability to monitor and adjust operational performance, produce short-term plans for the department or section, plan and acquire resources, and provide reports on performance as require
•  knowledge of principles and techniques associated with monitoring and implementing operations and procedures.

There are 3 assessments in the course.   Students must pass all assessments to be competent in this course.

ASSESSMENT 1
Draft Student Study Plan 1    Due end of Week 5 Sunday 3.00am
Summary only. A more detailed set of instructions will be given to you in class and online
Develop and document an Operational Plan for the study you are required to do in this semester for the Cert IV Frontline Management. Identify the KRAs, and the KPIs you will use to measure if RMIT and student goals have been achieved. Document both. Outline relevant student budget and financial considerations. Identify and assess risk. Problem solve and develop contingency plans to reduce the risks.


ASSESSMENT 2
 Final  Student Study Plan and Resource Acquisition Report  Due end of Week 10 Sunday 3.00 am
Summary only. A more detailed set of instructions will be given to you in class and online
Resource acquisition report: write a report describing the process for resource acquisition for both staff and physical resources using existing procedures in the company you work for. If you do not have access to these, use recruitment & induction procedures and purchasing procedures approved or given to you by your teacher. Give a detailed example showing you can apply these procedures. Include actual costs.
Demonstrate skills in applying induction procedures through in-class exercises. Prepare data for a proposal to a manager setting out the reason why certain resources are needed.

ASSESSMENT 3
Student Study Plan Monitoring Report.  Due end of Week 15 Sunday 3.00am
Summary only. A more detailed set of instructions will be given to you in class and online
Write a report about your Study Plan showing your monitoring system. Analyse and comment on how your system performed and recommend variations to the Plan. Your report must show implementation of systems for required record keeping (document control).
Coaching skills for mentoring and dealing with unsatisfactory performance will be covered by exercises in class.


 


Assessment Matrix

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills                                                                                                                                                                                                  Assessment
• coaching and mentoring skills to provide support to colleagues                                                                                                          1,2, 3                                                                                                    
• literacy skills to access and use workplace information, and to prepare reports
• planning and organising skills to monitor performance and to sequence work of self and others to achieve planned outcomes.
Required knowledge                                                                                                                                                                                               
principles and techniques associated with:                                                                                                                                                 1,2,3
• contingency planning
• methods for monitoring and reporting on performance
• monitoring and implementing operations and procedures
• problem identification and methods of resolution
• relevant budgeting and financial analysis, interpretation and reporting requirements
• resource management systems at the tactical implementation level
• resource planning and acquisition
• tactical risk analysis including identification and reporting requirements.

Assessment Tasks
You are required to complete 3 tasks. You must successfully complete all 3 tasks to be deemed competent in this course.

<NOTE: Details about specific tasks and assessment criteria will be included in the Cover Sheets for each task>

Other Information


Submission Requirements
• Ensure that you submit assessments on or before the due date.
• Always retain a copy of your assessment tasks (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit an Assessment Record and Cover Sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An Assessment Record and Cover Sheet for submission of each assessment task is available on Blackboard.
• Each page of your assessment must include footer or header with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure a safe workplace, Page 1 of 10.

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days. <check links are still current>
More Information: http://www.rmit.edu.au/students/assessment/extension
Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination. <check links are still current>
More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w
Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf

Resubmissions (VET Programs)
If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:
More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31

Marking Guide (Competency)
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)
After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

Final Grades table

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.


 

Course Overview: Access Course Overview