Course Title: Write complex documents

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: OFFC5208C

Course Title: Write complex documents

School: 650T TAFE Business

Campus: City Campus

Program: C4340 - Certificate IV in Frontline Management

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:sylvia.baroutis@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Margaret Stewart   +61 3 9925 5493    margaret.stewart @rmit.edu.au

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the performance outcomes, skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWRT401A Write complex documents

Element:

1. Plan documents

Performance Criteria:

1.1 Determine the purposes of documents

1.2 Choose appropriate formats for documents

1.3 Establish means of communication

1.4 Determine requirements of documents

1.5 Determine categories and logical sequences of data, information and knowledge to achieve document objectives

1.6 Develop overview of structure and content of documents

Element:

2. Draft text

Performance Criteria:

2.1 Review and organise available data, information and knowledge according to proposed structure and content

2.2 Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives

2.3 Include graphics as appropriate

2.4 Identify gaps in required data and information, and collect additional material from relevant enterprise personnel

2.5 Draft text according to document requirements and genre

2.6 Use language appropriate to the audience

Element:

3. Prepare final text

Performance Criteria:

3.1 Review draft text to ensure document objectives are achieved and requirements are met

3.2 Check grammar, spelling and style for accuracy and punctuation

3.3 Ensure draft text is approved by relevant enterprise personnel

3.4 Process text amendments as required

Element:

4. Produce document

Performance Criteria:

4.1 Choose basic design elements for documents appropriate to audience and purpose

4.2 Use word processing software to apply basic design elements to text

4.3 Check documents to ensure all requirements are met


Learning Outcomes



Details of Learning Activities

This course will focus on in-class exercises that build business document production skills. The major reports produced may be used as assessment  for other courses.


Teaching Schedule

Teaching Schedule

<thead> <th scope="col">Week</th> <th scope="col">Elements and Performance Criteria</th> <th scope="col"> Content and assessment</th> </thead>
1. 10 February

Introduction to course

Course overview, Assessment overview, Academic administration

Assessment 1  In-class exercises
 Practice exercises 1a - g  (Page 427)
Complete in class and hand in every week

2. 17 February

 1. Plan documents
1.1 Determine the purposes of documents
1.2 Choose appropriate formats for documents
1.3 Establish means of communication
1.4 Determine requirements of documents
1.5 Determine categories and logical sequences of data, information and knowledge to achieve document objectives
1.6 Develop overview of structure and content of documents

Business writing Chapter 15   The three-step writing process;The seven components of writing style

Assessment 1 In-class exercises
Practice exercises 1a - g (finish) and 4 and 9  (Page 427)
Complete in class and hand in every week

 3. 24 February 1. Plan documents
1.1 as above

 Business writing Chapter 15    Organisation’s signature    Evaluate and revise   Advantages of writing in plain English

Assessment 1 In-class exercises
Practice exercise 1a,b,c,d (Page 433)
Practice exercise 4 (Page 428)
Complete in class and hand in every week

 4. 3 March

 2. Draft text
2.1 Review and organise available data, information and knowledge according to proposed structure and content 
2.2 Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives
2.3 Include graphics as appropriate
2.4 Identify gaps in required data and information, and collect additional material from relevant enterprise personnel
2.5 Draft text according to document requirements and genre
2.6 Use language appropriate to the audience

ONLINE CLASS ONLY
Writing emails, memos, and short reports - Chapter 17

Assessment 1 In-class exercises
Practice exercise 2 a, b Page 490
Complete  and hand in NEXT WEEK 

Assessment 2a Plan for Report on Rsource Useage (Implement and monitor environmentally sustainable work practices)

 5. 10 March2. Draft text
2.1  as above

Writing emails, memos, y=types of reports  and short reports Chapter 17
Short report writing; Short report formats

 Assessment 1 In-class exercises

The Joint Memo Report (class handout) 
Complete in class and hand in every week

Assessment 2b Draft  Report on resource useage (Implement and monitor environmentally sustainable work practices)

 6. 17 March2. Draft text
2.1 as above

  Writing business letters Chapter 16
The three-step writing process for business letter;Formatting a businesss letter;Writing different types of letters; writing recommendations

Assessment 1 In-class exercises
Practice exercise 4 (Page 451)
The Joint Memo Report (class handout) further work
Complete in class and hand in every week

Assessment 2c Final Report on resource useage (Implement and monitor environmentally sustainable work practices) 

 7. 24 March 2. Draft text
2.1 as above
 Writing business letters - Chapter 16
The three-step writing process for business letter Writing different types of letters

Assessment 1 In-class exercises
Practice exercise 3 (Page 458)
 Case study 2, Questions 1,2 (Page 478)
Complete in class and hand in every week

 8.  31 March

  2. Draft text
2.1 as aboive

 ONLINE  CLASS ONLY

  Assessment 1 In-class exercises
Case study 2, Questions 1,2,3 (Page 510)
Complete and hand in NEXT WEEK

9. 7 April

  3. Prepare final text
3.1 Review draft text to ensure document objectives are achieved and requirements are met
3.2 Check grammar, spelling and style for accuracy and punctuation
3.3 Ensure draft text is approved by relevant enterprise personnel
3.4 Process text amendments as required

 Writing long reports Chapter 18 
Planning, writing, formatting, completing long reports

Assessment 1 In-class exercises
Review questions 1,16,17,18 (Pages 544-545)
Complete in class and hand in every week

 10. 14 April  3. Prepare final text
3.1 as above

 Writing long reports Chapter 18
Planning, writing, formatting, completing long reports

Assessment 1 In-class exercises
Review questions 1,16,17,18 (Pages 544-545)
Complete in class and hand in every week

18-24 AprilMID SEMESTER BREAKSPLIT WEEK
11. 28 April  3. Prepare final text
3.1 as above

  Writing technical documents - Chapter 19
Style, outlining, definitions

Assessment 1 In-class exercises
To Be Advised
Complete in class and hand in every week

 12. 05 May 3. Prepare final text
3.1 as above
 ONLINE CLASS ONLY
 13. 12 May 3. Prepare final text
3.1as above

 Communicating visually through graphics Chapter 20
Effective visual communication ; Types of graphics

Assessment 3a Draft report on waste disposal in Bldg 80 (Implement and monitor environmentally sustainable work practices)
 

 14. 19 May

 4. Produce document
4.1 as above

 Assessment 1 In-class exercises
To Be Advised
Complete in class and hand in every week

 15.  26 May 4. Produce document
4.1 as above

 Assessment 3b Final report on waste disposal in Bldg 80 (Implement and monitor environmentally sustainable work practices)

 16. 02 June   Course Review

NOTE : This schedule may be varied due to unforeseen circumstances but students will not be disadvantaged as a result

 


Learning Resources

Prescribed Texts

Dwyer, J 2012  The Business Communication Handbook 9 ed,  Pearson,  Australia.

9781442546738


References


Other Resources

1. RMIT Library
2. myRMIT
 


Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.


Assessment Tasks

Assessment 1  In-class exercises
Complete exercises in class every week. Students, draft, edit and finalise in class, then hand in to teacher.  The teacher will provide feedback in class before they are handed in, time permitting. The exercises will be returned the week following. 

 Assessment 2a
Plan for Report for course Implement and monitor environmentally sustainable work practices Week 4
Students will write a plan for the report for the Student Sustainability Project Content of the plan will include:

  • Purpose of the report
  • Appropriate format
  • How the report will be communicated
  • Document requirements
  • Categories of data and
  • Sequence of data
  • Information and knowledge to be used
  • Overview of structure and content

Assessment 2b
Draft Report for resource use report Implement and monitor environmentally sustainable work practices
Students will prepare a draft report as required for the sustainability course EASC5040C 
Partial co-assessment with the Sustainability Course EASC5040C Week 5

Assessment 2c
Final report on resource useage in Bld 80

Partial co-assessment with the Sustainability Course EASC5040C Week 6

Assessment 3a
 Draft report  on waste disposal in Bldg 80 (Implement and monitor environmentally sustainable work practices) Week 13 
 
 Assessment 3b
 
Final report 2000 words on waste disposal in Bldg 80 (Implement and monitor environmentally sustainable work practices)
   Students will prepare a Final Report on Waste Disposal in Building 80 for course EASC5040C 
 


Assessment Matrix

Other Information

Academic Administration Procedure

Plagiarism
Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.
For further information including “Plagiarism (and how to avoid it): Resources for Students” refer to the Plagiarism section of the RMIT Policies, at http://www.rmit.edu.au/governance/policies in the Teaching and Learning Policy section. Penalties include official reprimand, recording of a failure result or expulsion from the University

Referencing
Students are to use the Harvard Referencing System
Essays which do not use the Harvard system of referencing will not be graded until referencing is correct. Wrong referencing includes using the footnote system instead of the Harvard (author-date) system, no page numbers in references where there is a quote, being unable to use the formula for in-text referencing, using a bibliography instead of a reference list, having no reference list, failing to show where a quote begins and ends, writing out the book title because you don’t know how to use references and not using all elements of the reference citation i.e. surname, initial, date published, title (correctly signified), publisher and place published. Minor errors such as wrong punctuation, a wrong page number or a simple typographical error in a date are not defined as an error.

Submission of written work/assessments
Written work must conform with RMIT’s guidelines “Written Reports And Essays: Guidelines For Referencing And Presentation In RMIT Business”, in repect to Harvard Referencing, which can be found at: http://mams.rmit.edu.au/s9sx559hurvc.rtf
Written assessment must be lodged by the due date in the format specified.
Please do not place work in plastic binders or plastic pockets.
Attach an Authorship Statement or a signed Assignment Cover Sheet to each submission of written work or assessment.
You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.
Each page of your online assessments should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Carole Marco, S123456, Assessment 2, BUSM6245C Implement operational plan, Page 1 of 10.

Special Consideration
Special Consideration is a process that enables the University to take account of unexpected circumstances such as illness, injury or bereavement that affect a student’s performance in assessment. Forms are available from http://www.rmit.edu.au/students/forms Further information can be accessed from http://www.rmit.edu.au/students/specialconsideration
Return of Assessments and Feedback
Hard copies of any in-class assessments will be returned to you together with written feedback during class/lecture times. Feedback for online assessments is via myRMIT. Assesments are normally returned within two weeks of submission

Variations to Assessment
A change will not be made to the form or forms of assessment as detailed in the Course Guide unless:
1. the students enrolled in that course have received notice in writing of the proposed change; and
2. the change is approved by the Head of School and not less than 70% of the students enrolled in that course.

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates. If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information: http://www.rmit.edu.au/students/assessment/extension. Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w  Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf

Resubmissions (VET Programs):
If you are found to be Not Yet Competent in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is "CAG".

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:

More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31

Appealing Assessment
You are entitled to appeal assessment results. Refer to RMIT Policy – Appeal Against Assessment Result available at http://www.rmit.edu.au/governance/policies in the Teaching and Learning Policy area.
Students are required to attempt all assessments and be rated as competent against all performance criteria to pass the course.
RMIT University recognises nationally accredited or endorsed qualifications and Statements of Attainment issued to the student by other Registered Training Organisations (RTO’s). Also, RMIT provides credit for work experience or other forms of life experience that match the learning outcomes/competencies of RMIT courses. You must provide evidence that is current, relevant valid, and verifiable that your experience matches the learning outcomes/competencies of the relevant course for which you are seeking credit. This evidence may include formal qualifications (certificates, etc); work samples; references; documents, etc. Please speak to your teacher before applying.
To apply, you should obtain an RPL Information Sheet. Forms are available on the RMIT Website at http://www.rmit.edu.au/student-records/studentforms . You should complete the appropriate form (RPL and/or Credit Transfer), attach the relevant supporting documentation and submit the form to your facilitator for this unit.

Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.
You need to demonstrate you are competent in each element of the unit of competency you are studying.
You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.
Please refer to the Final Grades table below.


Marking Guide (Grading)
Each assessment task is marked as Competent or Not Yet Competent, but not graded until achieving competency across the assessment tasks. We then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.
The grading is according to the following criteria:


1. LEVEL OF INDEPENDENCE, INITIATIVE, ENTERPRISE AND PERFORMANCE OF WORK TASK
We are looking for a high level of ability to complete all tasks independently as per the specifications as well as demonstrating a high level of initiative in your approach to implementing writing complex documents in a workplace situation
2. DEMONSTRATED BREADTH OF UNDERPINNING KNOWLEDGE AND A WILLINGNESS TO CONTINUE LEARNING
We are looking for depth of understanding of the key concepts and knowledge required in writing in the workplace.. You should be able to demonstrate a thorough understanding of all applicable writing principles in all the assessment tasks.
3. TECHNIQUES & PROCESSES, TECHNOLOGY SKILLS AND PROBLEM SOLVING
We are looking for appropriate use of technology to assist in presenting all tasks clearly and suitable for the intended audience. You also need to show an understanding of the kinds of problems that can arise in writing complex documents
4. WORK ORGANISATION, PLANNING AND SELF MANAGEMENT
We expect to see class time used well, ie regular attendance, on time, planning what work to do and complete every week, use of a range of methods to monitor own output and quality of work, and timely submission of all assessment tasks.
5. COMMUNICATION, PEOPLE NETWORKING, LANGUAGE AND INTERPERSONAL SKILLS AND TEAMWORK
We expect to see contributions to class discussion and student team work. Your work should demonstrate a knowledge of interpersonal skills and group discussion techniques, good research and people networking skills.


Final Grades table:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Course Overview: Access Course Overview