Course Title: Write complex documents

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: OFFC5208C

Course Title: Write complex documents

School: 650T Vocational Business Education

Campus: City Campus

Program: C4340 - Certificate IV in Frontline Management

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Seymour Jacobson

Tel : 9925 1563

Student contact times: Tuesdays and Thursdays 8.30-10.30

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWRT401A Write complex documents


1. Plan documents

Performance Criteria:

1.1. Determine the purposes of documents
1.2. Choose appropriate formats for documents
1.3. Establish means of communication
1.4. Determine requirements of documents
1.5. Determine categories and logical sequences of data,
information and knowledge to achieve document
1.6. Develop overview of structure and content of


2. Draft text

Performance Criteria:

2.1. Review and organise available data, information and
knowledge according to proposed structure and
2.2. Ensure data, information and knowledge is
aggregated, interpreted and summarised to prepare
text that satisfies document purposes and objectives
2.3. Include graphics as appropriate
2.4. Identify gaps in required data and information, and
collect additional material from relevant enterprise
2.5. Draft text according to document requirements and
2.6. Use language appropriate to the audience


3. Prepare final text

Performance Criteria:

3.1. Review draft text to ensure document objectives are
achieved and requirements are met
3.2. Check grammar, spelling and style for accuracy and
3.3. Ensure draft text is approved by relevant enterprise
3.4. Process text amendments as required


4. Produce document

Performance Criteria:

4.1. Choose basic design elements for documents
appropriate to audience and purpose
4.2. Use word processing software to apply basic design
elements to text
4.3. Check documents to ensure all requirements are met

Learning Outcomes

Details of Learning Activities

This course is clustered with EASC5040C Implement and monitor a sustainable workplace

Students should attend all classes to study and complete activities. Attendance is mandatory for all in-class assessments. The class activities provide an opportunity to develop skills and apply theory to real life situations.The learning activities may include:
• Case studies and project work
• Collaborative classroom activities and team activities
• Peer interaction, reflection and discussion
• Games and simulations
• Reading the text book and accessing materials on Learning Hub

Induction Session
Prior to training commencement a program level induction session will be conducted that comprises the following:

• Program overview and requirements
• MyRMIT/Blackboard
• Overview of assessment requirements
• Pre-Training Review including:
o Recognition of Prior Learning and Credit Transfers
o Assessment of current skills and knowledge
• Competency/Grading Criteria
• Plagiarism
• Appeals
• Extensions
• Feedback
• Privacy
• Submission requirements
• Resubmission policy
• Where to get support
• Student responsibilities

This course is clustered with EASC4040C Implement and monitor environmentally sustainable work practices

Teaching Schedule

Teaching Schedule

<thead> <th scope="col">Week</th> <th scope="col">Elements and Performance Criteria</th> <th scope="col"> Content and assessment</th> </thead>
1. 09 February                       

Introduction to the Course including:
• Course requirements
• Course support documents
• Course Blackboard access
• Accuracy of enrolment
• Assessment requirements/Cover Sheets
• Reminder re Plagiarism
• Reminder re Appeals
• Extensions/Resubmissions
• Feedback in this course
• Reminder re submission requirements
• Getting help

2. 16 FebruaryTHEORY/Class Activities


 3. 23 FebruaryTHEORY/Class Activities


 4. 02 MarchSite Visit (Greenhouse Backpackers)Assessment 1 Part 1 (Site Visit)
 5. 09 MarchTHEORY/Class Activities (Work on Assessment 1 part 2)

Submit Assessment 1 Part 2

 6. 16 MarchTHEORY/Class Activities


 7. 23 MarchTHEORY/Class Activities 

Online class

8a. 30 March

 Students to work on ‘Go Green’ manual


02-08 AprilMid-semester break           02-08 April 

Online class

8b. 06 April

 Students to work on ‘Go Green’ manual ONLINE CLASS - NO FACE TO FACE CLASS
9. 13 AprilSite Visit (to chosen hotel)

 Assessment 2 (Site Visit)

10. 20 AprilStudents to work on ‘Go Green’ manual in class 
11. 27 April Students to work on ‘Go Green’ manual in class


Online class 

12. 04 May

Students to work on brochure


Submit Assessment 2 (Go Green Manual)

 13. 11 MaySite visit to the Radisson Hotel to consolidate learning 
 14. 18 MayFollow up visit (to hotel from week 8)

 Assessment 3 (Follow Up Visit)

 15.  25 May Finalise brochure and submit

Assessment 3 (Follow Up Visit)

 16. 01 June Interviews/Re-submissions if required 
17. 08 JuneInterviews/Re-submissions if required 

NOTE : This schedule may be varied due to unforeseen circumstances but students will not be disadvantaged as a result


Learning Resources

Prescribed Texts

Dwyer, J 2012  The Business Communication Handbook 9 ed,  Pearson,  Australia.


Cole, K 2013 Management: theory & practice, Pearson Australia


Griffith, S and Jones, L (eds) 2009 Implement and monitor environmentally sustainable work practices, Software Publications Pty Ltd, Sydney



Other Resources

 1. RMIT Library
2. Handouts and exercises will be given in classs as appropriate
3. myRMIT Blackboard
4. The Learning Lab is a learning and study skills site developed by the Learning Skills Unit offering online interactive tutorials, printable handouts and an email Learning Query service. The site is helps students develop capabilities for tertiary study.

Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:

  • &#61623; production of documents
  • &#61623; editing draft text to ensure accuracy and clarity of information
  • &#61623; knowledge of enterprise style guide/house style 


To be successful in ‘Implement and Monitor Environmentally Sustainable Work Practices’ and ‘Write Complex Documents’, students must complete 3 assessments. Once the 3 assessments have been completed and the student deemed competent, a grade will be applied. An indicative grade may be given for each assessment to enable students to gauge their progress. Refer to the grading criteria in the ‘assessment record and cover sheet’ document for further information.

The purpose of these assessments is to provide students with the skills and knowledge required to effectively analyse a working business in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. Students will also learn how to write a variety of complex documents which are frequently produced by frontline managers.

The assessments will take place in the classroom and in the workplace and will require research to be undertaken in various accommodation venues.

Assessment 1: Short e-mail (Typed) Due Date: End of Week 4

Brief Description

Part 1: Students are required to visit an environmentally friendly business (accommodation venue) and list all the aspects of the business that minimise their impact on the environment.

Part 2: Students are then required to nominate a business which does not have many (or any) environmentally sustainable processes in place and write an e-mail with an offer to help the business become ‘green’. If the business takes up the offer, it would be eligible to apply for a government grant by demonstrating a greener approach to its operations.

Assessment 2: ‘Go Green’ Manual (Typed) Due Date: Week 12

Brief Description

Students are required to conduct a green audit of their chosen organisation and create a manual with recommendations on becoming more environmentally sustainable.


Assessment 3: Follow up Visit and Brochure (Format to be agreed upon with teacher) Due Date: Weeks 14 and 15

Brief Description

Students are required to conduct a follow up visit to their nominated organisation and conduct a brief review of its work environment to determine if any changes have been made since submitting their recommendations. Additional recommendations should then be made and any questions answered. Finally, a promotional brochure needs to be created as a tool to market the business in its endeavour to becoming a more environmentally sustainable enterprise. 

Submission Requirements

You should:

• Ensure that you submit assessments on or before the due date.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days. <check links are still current>
More Information:
Form to use:
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination. <check links are still current>
More Information:;ID=g43abm17hc9w
Form to use:

Resubmissions (VET Programs):
If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: <check link is still current>
More Information:;ID=7usdbki1fjf31

Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.


Assessment Matrix

Course Overview: Access Course Overview