Course Title: Use targeted communication skills to build relationships
Part A: Course Overview
Program: C4357 Certificate IV in Community Services Work
Course Title: Use targeted communication skills to build relationships
Portfolio: DSC Portfolio Office
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG5957C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face or Internet or Workplace |
Term1 2015 |
Course Contact: Zaina Nehme
Course Contact Phone: +61 3 9925 4552
Course Contact Email: zainaindira.nehne@rmit.edu.au
Course Description
This course describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust.
Pre-requisite Courses and Assumed Knowledge and Capabilities
Not applicable.
National Competency Codes and Titles
National Element Code & Title: |
CHCCOM403A Use targeted communication skills to build relationships |
Elements: |
1. Communicate effectively with clients and staff 2. Contribute to the implementation of effective communication strategies 3. Use specific communication techniques to maintain constructive interaction 4. Facilitate discussions 5. Identify communication strategies to build relationships with clients who are involuntary or present communication challenges |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Overview of Assessment
Assessment for this course will consist of an interview analysis upon observation, development of a workplace strategy to improve communication and resolve conflicts, a group discussion involving different agencies and short answer question based on a case study.