Course Title: Work effectively with forced migrants

Part A: Course Overview

Program: C4357

Course Title: Work effectively with forced migrants

Portfolio: DSC

Credit Points: 45

Nominal Hours: 45.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies

Face-to-Face or Workplace

Course Contact: Zaina Nehme

Course Contact Phone: +61 3 9925 4552

Course Contact Email:

Course Description

This course describes the knowledge and skills required to work with and for refugees within an ethical, social, political and economic context.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable.

National Competency Codes and Titles

National Element Code & Title:

CHCSW401A Work effectively with forced migrants


1. Develop a professional rapport with people who are forced migrants

2. Work within the context of the settlement services sector

3. Address issues associated people who are forced migrants

4. Demonstrate commitment to the central philosophies of the settlement sector

5. Understand the process of acquisition of life skills

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessment for this course will consist of:
Research into the philosophy and operations of three organisations that deliver settlement services in the local area/region, an open book quiz covering various aspects of the management of Australia’s Refugee and Special Humanitarian Program and service delivery to refugees and other forced migrants, a role play that examines communication and observational skills as well as capacity to identify and respond appropriately to the specific characteristics of a client from a refugee or forced migrant background, answering a series of questions about a case study in order to demonstrate a sound understanding of the process of developing a settlement plan and a written or verbal exercise that assesses participants’ understanding of managing boundaries and resolving conflict and interpersonal differences.