Course Title: Organise business travel

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: OFFC5309C

Course Title: Organise business travel

School: 650T Vocational Business Education

Campus: City Campus

Program: C4358 - Certificate IV in Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:sylvia.baroutis@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Teaching team

Hazel Sims
Tel: +61 3 9925 1316
Email: hazel.sims@rmit.edu.au

Vivien Wong
Tel: +61 3 9925 5494
Email: v.wong@rmit.edu.au
 

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements. It applies to individuals employed in a range of work environments who may work providing administrative support within an enterprise, or have responsibility for these tasks in relation to their own workgroup or role
 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBADM406 Organise business travel

Element:

1 Organise business itinerary for domestic and overseas travel

Performance Criteria:

1.1 Confirm purpose and requirements of domestic or overseas travel including planned itinerary, budget, meeting requirements and traveller preferences
1.2 Identify points of contact and names of contact persons, and make and confirm arrangements for meetings in accordance with planned itinerary
1.3 Prepare daily itineraries with appointments, arrival and departure times, accommodation and other itinerary details in accordance with travel purpose
1.4 Source, prepare and provide documents and support material for meetings within designated timelines
1.5 Prepare itinerary in accordance with meeting requirements and traveller’s work health and safety (WHS) requirements
1.6 Provide itinerary and meeting documents to the traveller within designated timelines

Element:

2 Make travel arrangements

Performance Criteria:

2.1 Make bookings in accordance with organisational policies and procedures for business travel
2.2 Identify and arrange travel documents in accordance with itinerary and individual requirements
2.3 Confirm and check travel arrangements and dispatch confirmation documents to the traveller within designated timelines
2.4 Negotiate and confirm alternative arrangements in response to changed requirements
2.5 Record travel details and itinerary in accordance with organisational requirements
2.6 Negotiate and confirm communication arrangements in accordance with organisational requirements

Element:

3 Arrange credit facilities

Performance Criteria:

3.1 Check and confirm methods of payment
3.2 Make credit arrangements in accordance with organisational policy and procedures


Learning Outcomes



Details of Learning Activities

Learning activities for students will include participation in the Simulated Business where you will work as a business administrator.  This assessment is simulated so you can choose your team leader as the person who requires travel arrangements.  Refer to course guide for due dates.  Mostly, the research is Internet based. 


Teaching Schedule

Week Week CommencingTopicsAssessment
  Induction Session
Prior to training commencement a program level induction session will be conducted that comprises the following:
• Program overview and requirements
• My RMIT/Blackboard
• Overview of assessment requirements
• Pre-Training Review including: Recognition of Prior Learning and Credit Transfers, Assessment of current skills and knowledge
• Competency/Grading Criteria
• Plagiarism
• Appeals
• Extensions
• Feedback
• Privacy
• Submission requirements
• Resubmission policy
• Where to get support
• Student Responsibilities
 
 

1

8 Feb

Introduction to the course including:
• Course requirements
• Course support documents
• Course Blackboard access
• Accuracy of enrolment
• Assessment requirements/cover sheets
• Reminder re Plagiarism
• Reminder re Appeals
• Extensions/Resubmissions
• Feedback in this course
• Reminder re submission requirements
• Getting help
 

Task 1: Domestic

Task 2: International (in group)

2

15 Feb

Topic: Organise business itinerary for domestic and overseas travel

Organising business-related travel for others, including scheduling and developing itineraries and travel-related documents
Efficiently booking and organising travel within budgets and time constraints to meet traveller and organisation needs
Accuracy of bookings, simulated nature of assessment explanation. Necessity of working with checklists.  How to get the most from your research.  Considering travellers requirements and the organisation’s policies and procedures for travel bookings.

Complete traveller checklist for assignment: "Travel request form generic.doc"

PowerPoint: Organise business travel

Read your "Organise Business Travel Reader 2014"

 

3

22 Feb

Topics: Organise business itinerary for domestic and overseas travel

The learner will demonstrate understanding of booking procedures. Including knowledge of communication techniques to relate to people from diverse backgrounds and people with diverse abilities; key provisions of relevant legislation from all forms of government, standards and codes that may affect aspects of business operations such as: anti-discrimination legislation; ethical principles; codes of practice; privacy laws; OHS. Organisational policies and procedures (RMIT Policy bank) regarding travel, internet sites and other online resources. Sources of relevant documents and support material.


How to write a business report and organising travel: http://emedia.rmit.edu.au/learninglab/content/reports-0      

The assessment: Confirming travel purpose and requirements - standard correspondence; Identifying contacts and confirming meeting arrangements..

Read your "Organise Business Travel Reader 2014"

 

4

29 Feb

Topic:  Organise business itinerary for domestic and overseas travel

Skills for organising business travel. Organising travel itineraries.

Communication skills to organise and confirm travel arrangements with relevant parties.OHS, travel alerts, emergency contacts and risk management, time zones and currency, Using technology, preparing itinerary to meet travel demands and purpose.
 

  • Literacy skills to read a variety of texts and to write clear and detailed instructions in a logical sequence.
  • Planning and organising skills to allow sufficient time to prepare business and travel documentation and to schedule trip according to requirements.
  • Problem-solving skills to select and obtain the most effective travel itinerary.
  • Research skills to locate specific information such as appropriate transport, meeting venues, accommodation, contacts.

Technology skills to access online travel and booking resources.
 

Travel policy using RMIT http://www.rmit.edu.au/policies/travel Business travel cannot be booked unless it is in accordance with an organisation’s travel policy and procedures.

 

 Read your "Organise Business Travel Reader 2014"
 

 

5

7 Mar

 Topic:  Organise Business itinerary for domestic and overseas travel

The assessment: make booking arrangements, arrange travel documents, confirmations, alternative arrangements.

Read your "Organise Business Travel Reader 2014"


6

14 Mar

 Topic:  Make travel arrangements and arrange credit facilities

The assessment: Working with budgets, keeping records, suitable communication arrangements, confirming payment methods, making credit arrangements

Read your "Organise Business Travel Reader 2014"

 

7

21 Mar

 Topic: Make travel arrangements and arrange credit facilities

Types of traveller currency - cash passport/debit card/traveller cheques, per diem, policy and procedures for cash/credit arrangements. Payments, expenses, allowances and keeping a travel diary.

Read your "Organise Business Travel Reader 2014"

 
 24-30 MarMID-SEMESTER BREAK  

8

4 AprProduce assessment

 TASK 1 Domestic Report

 

9

 

11 Apr

Topic Review: Organise Business itinerary for domestic and overseas travel

Research Task 2

Read your "Organise Business Travel Reader 2014" 

 Feedback

 10

18 Apr

Topic Review: Make Travel Arrangements

Research Task 2 

 

11

25 Apr

 Topic Review: Arrange credit facilities

Reimbursement methods used by business.

Research Task 2

Read your "Organise Business Travel Reader 2014" 

 

122 MayDraft Task 2 

 13

9 MayProduce assessmentTask 2 International Report

14

16 MayReview feedback 

15

23 May

Revision

 

16

30 May

Feedback

 
176 JunInterviews/Re-submissions if required 


Learning Resources

Prescribed Texts

See myRMIT Studies for link to PDF document as the prescribed text for this course.


References


Other Resources

See PDF "Travel Reader" as your reference text. Templates are provided for your assessments - logos, etc in Blackboard.


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to:

  • organise business-related travel for others, including scheduling and developing itineraries and travel-related documents
  • finalise all booking and travel arrangements including any necessary credit requirements according to predetermined budgets and time constraints.

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • identify booking procedures relevant to business travel
  • list the key provisions of relevant legislation that may affect aspects of business operations
  • summarise organisational policies and procedures required to organise business travel, including use of internet sites and other online resources.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general administration field of work and include access to:

  • office equipment including telecommunications equipment
  • travel-related reference material, such as accommodation and transport suppliers
  • appointment books, scheduling software, diaries and other recording and scheduling systems
  • preferred suppliers, contact details, websites
  • maps.

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.




 


Assessment Tasks

Students must demonstrate an understanding of all elements of a particular unit of competency to be deemed competent. Students are advised that they will be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment methods have been designed to measure achievements of each competency. Assessments will incorporate a variety of methods: direct questioning combined with a review of portfolios of evidence, review of authenticated documents from the training environment and demonstration of techniques.

In addition to the assessments, formative feedback is provided to the students throughout the duration of the course.

TASK 1: Domestic Travel Project - Simulated
Students will organise a domestic travel business itinerary for an employee of the SB to attend a sustainability conference in Sydney. Follow the Assessment Record and Cover Sheet in Blackboard. Refer also for any travel policies and procedures by searching the RMIT website.  Due dates indicated in schedule above.

TASK 2:  International Travel Project - Simulated
In a group of THREE, students will create an overseas travel plan that will include preparation of all travel documentation and full budget for the business trip. They will allocate team roles and delegate project tasks equally to successfully present the compiled travel portfolio in business report format.
 

Assessment Tasks 

You are required to complete two tasks. You must successfully complete both tasks to be deemed competent in this unit.

Submission Requirements

You should:
• Ensure that you submit assessments on or before the due date.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.
 

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days. More Information: http://www.rmit.edu.au/students/assessment/extension  
Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf  
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w  
Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf

Resubmissions
If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
 

Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31
 

Marking Guide:
• You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
• You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills. The grading is according to the following criteria:


1. LEVEL OF INDEPENDENCE, INITIATIVE, ENTERPRISE AND PERFORMANCE OF WORK TASK
Has the learner demonstrated good planning and organising skills to allow sufficient time to prepare business and travel documentation and to schedule trip according to requirements.

2. DEMONSTRATED BREADTH OF UNDERPINNING KNOWLEDGE AND A WILLINGNESS TO CONTINUE LEARNING
Are there literacy skills to read a variety of texts and to write clear and detailed instructions in a logical sequence?  Does the learner need more technology skills to access online travel and booking resources. Is this something the learner can undertake in the future? Has the learner demonstrated excellent research skills to locate specific information such as appropriate transport, meeting venues, accommodation, contacts? Was the assessment completed on time with correct name of the business traveller used, travel organised on correct dates and within budget using correct policy and procedure constraints.

3. TECHNIQUES & PROCESSES, TECHNOLOGY SKILLS AND PROBLEM SOLVING
Was the student adept and applying a contingency and risk plan for the traveller. Were checklists and itineraries clearly laid out for the traveller reflecting the student’s understanding of theory? Is the report production of a high standard demonstrating a high capacity for technology use? Are appendices used and labelled clearly for the reader in the business reports?

4. WORK ORGANISATION, PLANNING AND SELF MANAGEMENT
Was the student adept and applying a contingency and risk plan for the traveller. Were checklists and itineraries clearly laid out for the traveller reflecting the student’s understanding of theory? Is the report production of a high standard demonstrating a high capacity for technology use? Are appendices used and labelled clearly for the reader in the business reports?

Did the student evaluate their own performance and identify areas for improvement; manage their time and ensured the comfort of the traveller was met to OHS safe travelling standards. Were they able to plan and review their work effectively, consulting with the teacher in suitable time to get the tasks done on time? Did they exercise judgement and discretion with the business and travellers confidential information?

Are there good skills to problem-solve to select and obtain the most effective travel itinerary? Has the student allowed sufficient time to prepare business and travel documentation to schedule trip according to requirements.

Did the student evaluate their own performance and identify areas for improvement; manage their time and ensured the comfort of the traveller was met to OHS safe travelling standards. Were they able to plan and review their work effectively, consulting with the teacher in suitable time to get the tasks done on time? Did they exercise judgement and discretion with the business and travellers confidential information? Are there good skills to problem-solve to select and obtain the most effective travel itinerary? Has the student allowed sufficient time to prepare business and travel documentation to schedule trip according to requirements.


5. COMMUNICATION, PEOPLE NETWORKING, LANGUAGE AND INTERPERSONAL SKILLS AND TEAMWORK
When working in the team did the student agree on delegating tasks, align the purpose and structure of documents, spread sheets and databases? Did they collect timely feedback from the traveller and relevant parties, coordinated and consulted with meeting participants and referred to queries? Did the student communicate with stakeholders to gather information about their needs and provide services in a timely manner and arrange confirmations of travel arrangements with relevant parties? Were they skilled at listening to and following complex oral instructions? Was the quality of proofreading, grammar and editing to a high industry standard with clear writing and detailed instructions for the traveller?



Marking Guide (Grading)
• After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:
• Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.


 


Assessment Matrix

Course Overview: Access Course Overview