Course Title: Communicate Effectively with Professionals, Clients, Collegues and Others
Part B: Course Detail
Teaching Period: Term1 2010
Course Code: LANG5500
Course Title: Communicate Effectively with Professionals, Clients, Collegues and Others
School: 365T Global Studies, Soc Sci & Plng
Campus: City Campus
Program: C5116 - Diploma of Interpreting (lote/english)
Course Contact : Atsuko Taniguchi
Course Contact Phone: +61 3 9925 3973
Course Contact Email:atsuko.taniguchi@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Ms. Ann Mckenzie ann.mckenzie@rmit.edu.au
Mr. Ken Shimizu ken.xhmizu@rmit.edu.au
Ms. Mavis Cliford mavis.cliford@rmit.edu.au
Ms. Melissa Anderson melissa.anderson@rmit.edu.au
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Successful completion of bilingual intake test
Course Description
This course aims to develop skills and knowledge required to appropriately communicate, both verbally and in writing, with persons of different cultures/societies. It includes skills in identifying situations of conflict and incidents of prejudice and discrimination, and identifying ways appropriate to the role of the interpreter to contribute to the resolution of such conflict or incidents.
The course focuses particularly on the oral skills necessary (listening comprehension and speaking in the context of a range of interpreting situations) to achieve effective oral communication, since interpreting is primarily an aural/oral activity.
The course also includes an introduction to researching areas where knowledge is incomplete.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
64137 Communicate Effectively with Professionals, Clients, Collegues and Others |
Learning Outcomes
1 Employ effective and appropriate interpersonal/communication skills
2 Employ effective and appropriate intercultural/ behavioral communication skills
3 Employ effective written communication in English and the other language
4 Employ effective oral communication skills in English and the other language
5 Solve problems arising from cultural/societal differences
Details of Learning Activities
Students will be introduced to and will practise the basic elements of language that contribute to effective listening comprehension and reproduction/speaking in the professional discourses where NAATI PPI practice takes place.
Students will practise their listening comprehension and reproduction/speaking skills in their own language specific group, using a range of appropriate written and audio-visual materials and equipment, including language laboratories.
Classes will be mostly practical sessions, with each weekly topic briefly introduced by the teachers and followed by intensive class practice.
Intensive practice will be accompanied by detailed individual feedback on each student’s performance, to maximize each student’s capacity to consolidate and extend their listening comprehension and reproduction/speaking skills.
Assessment tasks are practical and are completely in line with class practice.
The assessment for this competency consists of two practical listening comprehension and reproduction/speaking exercises.
Teaching Schedule
Communicate Effectively with Professionals Colleagues, Clients and Others
Weekly Schedule Semester 1, 2010 - for All Languages except Auslan
Week beginning and topics covered |
Theoretical underpinnings for the practice |
Practical |
Assessment and class tasks |
Week 1 |
Course overview |
Introduction to |
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Week 2 |
Listening comprehension, spoken grammar, speaking practice, and vocabulary |
Part of Assessment Task 1 |
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Week 3 |
Listening comprehension, spoken grammar, speaking practice, and vocabulary |
Part of Assessment Task 1 |
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Week 4 |
Listening comprehension, spoken grammar, speaking practice, and vocabulary |
Part of Assessment Task 1 |
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Week 5 |
Listening skills |
Listening comprehension, spoken grammar, speaking practice, and vocabulary |
Part of Assessment Task 1 |
Week 6 |
Listening comprehension, spoken grammar, speaking practice, and vocabulary |
Part of Assessment Task 1 |
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Week 7 |
Pronunciation skills |
Listening comprehension, spoken grammar, speaking practice, and vocabulary
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Part of Assessment Task 1
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Week 8
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Listening comprehension, spoken grammar, speaking practice, and vocabulary
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Part of Assessment Task 1
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Mid Semester Break: 1~7 April: No Class
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Week 9
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Learn to Learn: |
Listening comprehension, spoken grammar, speaking practice, and vocabulary
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Part of Assessment Task 1 |
Week 10 |
Listening comprehension, spoken grammar, speaking practice, and vocabulary
|
Part of Assessment Task 1
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Week 11
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Register |
Listening comprehension, spoken grammar, speaking practice, and vocabulary
|
Part of Assessment Task 1
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Week 13 |
Listening comprehension, spoken grammar, speaking practice, and vocabulary
|
Part of Assessment Task 1
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Week 13
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Listening comprehension, spoken grammar, speaking practice, and vocabulary |
Part of Assessment Task 1
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Week 14 |
Listening comprehension, spoken grammar, speaking practice, and vocabulary |
Part of Assessment Task 1 |
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Week 15 |
Interpreting Skills: |
Listening comprehension, spoken grammar, speaking practice, and vocabulary |
Assessment Task 3 |
Week 16 |
Assessment review |
Assessment review |
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Week 17 or Week 18 |
NAATI Accreditation Interpreting exam week |
NAATI Accreditation Interpreting exam week |
NAATI Accreditation Interpreting exam week
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Weekly Schedule Semester 1, 2010 - for AUSLAN Only
Week beginning and topics covered |
Theoretical underpinnings for the practice |
Practical |
Assessment and class tasks |
Semester 1 |
Course overview including features of oral and written language e.g. –contractions - idioms Pronunciation skills
e.g.
-volume
Listening skills
What are aural skills/listening comprehension?
e.g.
Listening for high frequency oral patterns:
-Listening for content meaning: vocabulary, idiom and collocation in context
Oral grammar
E.g.
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Introduction to the nature of oral communication |
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Week 2 Domain: Education |
Listening comprehension and oral/written repetition/production practice |
Listening comprehension and oral/written repetition/production practice |
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Week 3
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Listening comprehension and oral/written repetition/ production practice |
Pre-test: in Week 3 or Week 4 |
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Week 4 |
Listening comprehension and oral/written repetition/ production practice Telephone language and skills
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Homework as negotiated with class teacher due over the semester E.g. |
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Mid semester break:
April 1~7
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Week 5 |
Listening comprehension and oral/written repetition/ production practice |
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Week 6 |
Listening comprehension and oral/written repetition/ production practice |
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Week 7
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Register Predicting content in the context of the situation to inform lexical choice
Professional speak
How do professionals talk to their clients?
How do clients talk to professionals?
The stages of the professional consultation:
greetings
Language forms appropriate for each stage
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Listening comprehension and oral/written repetition/ production practice |
Task 1 Part A Listening, oral reproduction, oral production |
Week 8 Domain: Human Service |
Listening comprehension and oral/written repetition/ production practice |
Task 1A feedback |
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Semester Break May29~ July 4 |
Semester Break May29~ July 4 |
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Semester 2 Domain: Human Service |
Listening comprehension and oral/written repetition/ production practice |
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Week 10 |
Listening comprehension and oral/written repetition/ production practice |
Task 1 Part B Listening, oral reproduction, oral production |
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Week 11 |
Listening comprehension and oral/written repetition practice |
Task 1B feedback |
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Week 12 |
Listening comprehension and oral/written repetition practice |
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Week 13 |
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Listening comprehension and oral/written repetition practice |
Assessment Listening, oral reproduction, oral production |
Week 14 |
Assessment |
Assessment |
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Week 15 |
Feedback task 2 & 3, Course review and feedback |
Feedback task 2 & 3, Course review and feedback |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Two Assessment Tasks.
Assessment Tasks
All Languages Exept Auslan
Task 1
- Quizzes on grammar, vocabulary and numbers, plus homework for listening.
- Collected and assessed weekly, or as instructed
- Weighting - 60%
Task 2
- Oral Presentation
- Due Week 9, or as instructed
- Weighting - 10%
Task 3
- Oral Presentation
- Due week 15, or as instructed
- Weighting - 30%
AUSLAN
Pre-test
- Due Week 3 or Week 4, or as instructed (Ungraded)
- Listening comprehension & reproduction/ speaking exercise.
Task 1
- Due Weeks 7 and 10, or as instructed (50%)
- A & B Listening comprehension & reproduction/ speaking exercise.
Task 2
- Due week 14, or as instructed (40%)
- Listening comprehension & reproduction/ speaking exercise.
Task 3
- Due week 14, or as instructed (10%)
- Homework as set by teacher
Marking scheme
Assessment tasks are practical and are completely in line with class practice.
The assessment for this competency consists of two practical Presentation exercises and weekly exercises in vocabulary acquisition, oral grammar and listening skills, contextualized to NAATI PPI practice.
Each task is worth a set percentage of the total marks for the course.
Students will be deemed to have completed this competency satisfactorily if they achieve a minimum mark of 50% averaged over the four tasks.
Assessment Matrix
Other Information
Note: All email communication will be sent to your RMIT email address.
Homework
The students will be required to undertake research and preparation outside of regular class times in the language used in the professional domains where NAATI PPI takes place. Homework exercises are provided to the students to facilitate their learning in a self-paced manner and form part of the overall achievement of the elements of this competency. Students are reminded that they are expected to conduct an equal amount of time outside of class, in research and in furthering their understanding of the concepts and skills being taught. They are also expected to practise the practical aspects of their listening comprehension and reproduction/speaking skills, in order to maximize their possibilities of reaching the bilingual proficiency necessary to achieve a Competency
Achieved (CA) result in this course and a NAATI PPI accreditation in the final accreditation examination in LANG 5536.
Grading
Grading - What is required for a student to PASS this course
A mark Competency Achieved (CA) or Not Yet Competent (NYC) will awarded for these competency assessment tasks.
Competent (AMS mark 50%)
Successfully complete the 2 practical tasks.
To gain an AMS mark > 50%
Gain competency (CA) in all the above tasks
Achieve a minimum mark of 50% averaged over the two tasks
Course Overview: Access Course Overview