Course Title: Communicate Effectively with Professionals, Clients, Colleagues and Others

Part B: Course Detail

Teaching Period: Term2 2011

Course Code: LANG5500

Course Title: Communicate Effectively with Professionals, Clients, Colleagues and Others

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C5116 - Diploma of Interpreting (lote/english)

Course Contact : Atsuko Taniguchi

Course Contact Phone: +61 3 9925 3973

Course Contact Email:atsuko.taniguchi@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Kenneth Shimizu  kenneth.shimizu@rmit.edu.au 

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Successful completion of bilingual intake test

Course Description

This course aims to develop skills and knowledge required to appropriately communicate, both verbally and in writing, with persons of different cultures/societies. It includes skills in identifying situations of conflict and incidents of prejudice and discrimination, and identifying ways appropriate to the role of the interpreter to contribute to the resolution of such conflict or incidents.
The course focuses particularly on the oral skills necessary (listening comprehension and speaking in the context of a range of interpreting situations) to achieve effective oral communication, since interpreting is primarily an aural/oral activity.
The course also includes an introduction to researching areas where knowledge is incomplete.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

64137 Communicate Effectively with Professionals, Clients, Collegues and Others


Learning Outcomes


1 Employ effective and appropriate interpersonal/communication skills
2 Employ effective and appropriate intercultural/ behavioral communication skills
3 Employ effective written communication in English and the other language
4 Employ effective oral communication skills in English and the other language
5 Solve problems arising from cultural/societal differences


Details of Learning Activities

Students will be introduced to and will practise the basic elements of language that contribute to effective listening comprehension and reproduction/speaking in the professional discourses where NAATI PPI practice takes place.
Students will practise their listening comprehension and reproduction/speaking skills in their own language specific group, using a range of appropriate written and audio-visual materials and equipment, including language laboratories.
Classes will be mostly practical sessions, with each weekly topic briefly introduced by the teachers and followed by intensive class practice.
Intensive practice will be accompanied by detailed individual feedback on each student’s performance, to maximize each student’s capacity to consolidate and extend their listening comprehension and reproduction/speaking skills.
Assessment tasks are practical and are completely in line with class practice.
The assessment for this competency consists of two practical listening comprehension and reproduction/speaking exercises.


Teaching Schedule

Communicate Effectively with Professionals Colleagues, Clients and Others

Weekly Plan for Haka Chin and Pushto groups

Week beginning and topics covered

Theoretical underpinnings for the practice

Practical
(2 hours)

Assessment and class tasks

Week 1

Orientation Unit

Course overview
including features of oral and written language e.g. –
- contractions
- idioms
- oral grammar

Oral grammar
e.g.
-tense usage
-indirect speech
-question tags
-negative, interrogative, and negative-interrogative structures

Vocabulary
-basic paraprofessional competency of vocabulary for each topic covered

Focus on speaking
Concentrate efforts of teaching towards getting the students to speak.

Introduction to
the study of speaking and listening
Overview of the course structure and the logistics of the course

 

 

 

 

 

 

 

 

 

Week 2

Education

Listening comprehension, spoken grammar, speaking practice, and vocabulary

* Assessment Task 1
Quiz (grammar,  vocabulary),  homework, class participation graded weekly throughout the semester

Week 3

Education

Listening comprehension, spoken grammar, speaking practice, and vocabulary

 *


Week 4

Health

Listening comprehension, spoken grammar, speaking practice, and vocabulary

 *

Week 5

Health

Listening skills
What are aural skills/listening comprehension?
e.g.
- Listening for high frequency oral patterns:
- Listening for content meaning: vocabulary, idiom and collocation in context
- Listening for details: numbers, chronology of events 

Listening comprehension, spoken grammar, speaking practice, and vocabulary

 *

Week 6

Human Services

Listening comprehension, spoken grammar, speaking practice, and vocabulary

 *

 Week 7

Human Services 

Pronunciation skills
e.g.
-volume
-speed
-sentence stress
-word stress
-vowel length
-vowel sound
-consonant sounds
-final sounds
-contractions

Listening comprehension, spoken grammar, speaking practice, and vocabulary 

 

 

 

 

 

 

 

 

 

 

 *

 

 

 

 

 

 

 

 

 

 

 

 

 

Week 8

Housing   

 

 

 

 

 

 

 

 

 

 

 

 

 

Listening comprehension, spoken grammar, speaking practice, and vocabulary

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                      Mid Term Break for 29 August ~ 2 September : teaching will resume in the week of 5 Sep

Week 9

Banking 

 

 

 

 

 

 

 

 

 

 

 

 

 Learn to Learn:
Study skills that aid in language acquisition are explained to students: e.g. –
-Dictionary usage,
- Methods for self assessment
etc

Listening comprehension, spoken grammar, speaking practice, and vocabulary

 

 

 

 

 

 

 

 

 

 

 *

Week 10

Business

Listening comprehension, spoken grammar, speaking practice, and vocabulary 

 

 

 

 

 

 

 

 

 

 

 *

 

 

 

 

 

 

 

 

 

 

Week 11

Immigration
Register
Predicting content in the context of the situation to inform lexical choice
Professional speak
How do professionals talk to their clients?
How do clients talk to professionals?
The stages of the professional consultation:
• greetings
• introductions
• issue
• resolving issue
• residual issues
• referral
• follow up
• closing off
Language forms appropriate for each stage
Listening comprehension, spoken grammar, speaking practice, and vocabulary 

  *

Week 12

Legal

 Listening comprehension, spoken grammar, speaking practice, and vocabulary

 *

Week 13

Legal

 

 

 

 

 

 

 

 

 Interpreting Skills:
-identifying major differences in LOTE and English
E.g. numbers, forms of address, etc.
- Telephone skills,
- asking for clarifications and repetitions
- expressions for handling clients

Listening comprehension, spoken grammar, speaking practice, and vocabulary

 *

 

 

 

 

 

 

 

 

 

 

 

 Week 14

 

 

Assessment Task 2 Presentation

 Week 15
Last class
Revision

 

Assessment review
course review
Last class

Assessment review
course review
Last class

Week 17 or Week 18

NAATI Accreditation Interpreting exam week

 NAATI Accreditation Interpreting exam week

 


 

 


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Two Assessment Tasks.


Assessment Tasks

Task 1

  • Weekly Quizzes on grammar, vocabulary and numbers, plus homework for listening.
  • Collected and assessed weekly, or as instructed
  • Weighting - 60%

Task 2

  • One oral Presentation
  • Due week 14 or as instructed
  • Weighting - 40%


Assessment Matrix

Other Information

Note: All email communication will be sent to your RMIT email address.

Homework
The students will be required to undertake research and preparation outside of regular class times in the language used in the professional domains where NAATI PPI takes place. Homework exercises are provided to the students to facilitate their learning in a self-paced manner and form part of the overall achievement of the elements of this competency. Students are reminded that they are expected to conduct an equal amount of time outside of class, in research and in furthering their understanding of the concepts and skills being taught. They are also expected to practise the practical aspects of their listening comprehension and reproduction/speaking skills, in order to maximize their possibilities of reaching the bilingual proficiency necessary to achieve a Competency Achieved (CA) result in this course and a NAATI PPI accreditation in the final accreditation examination.

Grading

A grade and a mark will be awarded for all competency assessment tasks: NN ( Fail: 0-49%), PA ( Pass:50-59%), CR ( Credit: 60-69%), DI ( Distinction: 70-79%) or HD ( High Distinction: 80-100%)

Competent (CA)
Successfully complete all tasks and achieve an overall mark of 50% or above.

Course Overview: Access Course Overview