Course Title: Operational Management

Part A: Course Overview

Program: C5127

Course Title: Operational Management

Portfolio: BUS

Nominal Hours: 60.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business


Course Contact: Kylie Paterson-Jonas

Course Contact Phone: +61 3 9925 1468

Course Contact Email:

Course Description

International Trade is actively engaged in planning, implementing, monitoring and recording performance to achieve the business plans of the team/organisation. This key role is carried out to provide safe, efficient and effective products and services to customer satisfaction within the organisations productivity and profitability plans. At this level, work will normally be carried out within complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

This course will help you understand the vast range of duties covered by an Operations Manager.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBFLM505A Manage operational plan


Acquire resources

Monitor operational performance

Plan resource use

Learning Outcomes

Overview of Assessment

Students will study operations management theory and then apply it to situations in industries they may like to work in. It is expected that students will read theory provided in Power Point Presentations &/or relevant chapter of the text book prior to class time in order to discuss the theories at length, sometimes guest speakers may be present. Activities including group work, site visits, case studies and excursions will be held in class times. Students may be responsible for entry fee and transportation costs.
Students will be provided with more than one opportunity to demonstrate competence. Competency based assessment is detailed below in “Assessment methods” and “Assessment Tasks”.

The student must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
Assessment will incorporate a variety of methods including technical requirements documentation, homework and in class exercises, written tests, practical problem solving exercises, presentations and practical tests. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.


Case Study 1
Case Study 2
Case Study 3
Case Study 4
Major Assignment